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“Mr &Mrs Loane had a VERY disappointing stay”

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The Lough Erne Hotel
Ranked #1 of 1 Hotels in Kesh
Reviewed August 13, 2012

We were hoping for a quiet and relaxing stay and in fact had stipulated 'a quiet room' when booking online. However on Saturday night a function with very loud music went on until nearly 2.30am! By law should the music not have ended at 1.00am. Also the mattress was so uncomfortable had to lie on top of the duvet. All in all, a terrible stay and would not recommend the Lough Erne in Kesh to anyone.

  • Stayed: August 2012, traveled as a couple
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4  Thank raymond l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 - 147 of 175 reviews

Reviewed August 12, 2012

Oh dear, what a disaster. We stayed for one night and couldn't leave quick enough the next morning. On arrival we were given our keys went up to our rooms to find that our second room was not ready that was approximately 4.30pm. When we opened the door to room number 3 we thought we had stepped back in time - way back. The decor is in real need of updating and the rooms in need of modernising. The room had a double and single bed which is what we required but the room was too small to accomodate it. The room was squashed the bathroom was cramped, the shower door was cracked the shower control came off in my husbands hand, the mirror was cracked the light over the mirror did not work and the toilet did not flush properly. There was no hair dryer no phone and i had to stand on a chiar to open the window. In my mother and daughters room number 7 they had a four poster bed which had not been dusted adequately the bathroom door could not open fully as it hit against the wash hand basin the taps swiveled and the hot water took quite some time in coming. Then there was dinner!! I had to send my creamed potatoes back they were burnt. We were not asked if we would like a dessert coffee tea etc we ate our main course and left to go to our rooms. There was birthday party taking place the people going to the party walked through the restaurant where we were dining the party went on until the early hours 1.30am my daugher was able to tell me - obviously they did not get a good nights sleep. Breakfast - well that was guess what you want - no one told us what was on the menu there was no menu and basically we had to ask. On paying the bill my husband was told the rooms were £90 per night i was told on the phone £80 and to be honest neither of these prices come close to what we really wanted to pay. We were not asked did we have a nice stay enjoyable time etc etc ???? You really need to improve service, rooms, and ensure staff get some training. I would like to know where your improvements are taking place maybe it's at a different hotel.

Room Tip: Ask for a room which has been refurbished.
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  • Stayed: August 2012, traveled with family
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2  Thank Amanda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle1972, Owner at The Lough Erne Hotel, responded to this reviewResponded August 17, 2012

Amanda, I am very saddened to see your review so harsh about the most smallest of things in our hotel. We are improving the rooms and the rooms you were in have not been completed yet, this is why you paid 45.00 per person for bed and breakfast and not the higher for the deluxe rooms that are continually booked and receive quality feedback every time.
With regard to the chair to open the window, i really don't understand why this is a complaint worth noting, why would the design of the building be the issue with your height, i can open the window without using the chair. This is hardly a fault of our customer service.
The restaurant is a public place and is not just for residents of the hotel, simply put the restaurant is allowed to have customers use the restaurant to go to another part of the hotel we simply feel that this complaint is really harsh, basically stating that we have to close the restaurant off for your use only?
I checked room 7 for dust, i totally disagree with your statement on the dust, there was none, the room was spotless, i could get the tap to swivel, BUT i had to force it, which meant you did too, please do not do this to our rooms, this is not acceptable just to find fault.
We did everything we could to accommodate your needs, but we feel that simply put your needs were too high for this standard of hotel. Yes, i agree we are in need of refurbishment and are continually doing this it will take us about 3 years to complete the refitting, but the rooms are clean, comfortable, and rarely do our customers have such a long list of suffering like you had.
With regard to the potatoes, menus, and training, we are continually working towards making this hotel a better one, I have owned this hotel for over 10 months and in that time, i have managed to get a lot of standards better, i will deal with the potatoes and menus and retraining staff to ask how was your stay this week.

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Reviewed August 5, 2012 via mobile

On the way to Donegal or Belleek , sitting on a bridge over looking a lovely river in Kesh , co Fermanagh is a great stopping point for Sunday lunch . Today they had an excellent carvery and the staff where more than helpfully for all are needs . The view of the river from the restaurant was great , and it was great value , this has changed management recently and you would know . It was lovely well priced , clean , had great parking to the rear , fantastic smoking area and toilets both disabled where of a high standard , on a good day sit by the river and watch the fish jump , just a class place for Sunday lunch .

  • Stayed: August 2012
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3  Thank binflynn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2012

Just back from staying 2 nights at lough erne hotel kesh and was very disappointed. On check in no info on hotel was provided even breakfast times etc. Woman at reception not overally pleasant. We had meal in restaurant and service was a complete disaster. Girl obviously had no training was clueless about the menu. Breakfast was good although no fruit. Very noisey at night from guests and entertainment. Could be very successful if issues were resolved. Refurb is ongoing which doesn't help. Not very professionally run as conversations between staff could be heard by guest which was inappropriate. Not the most pleasant stay!!

  • Stayed: August 2012
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5  Thank cefer37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle1972, Owner at The Lough Erne Hotel, responded to this reviewResponded August 7, 2012

Dear Guest
I am terribly sorry you had a bad stay at our hotel, yes, i agree we are refurbishing the hotel, its simply one of these things that are needed to ensure a great stay for everyone.
As with the reception staff, i will look into ensuring training is provided to make sure that the welcome is made as perfectly as possible in future, its simply not good enough that this person was unfriendly and unhelpful. I will be speaking with the waiter staff, as they are supposed to know the menu we simply don't know why they did not know our menu that's been in place since 2011, all our staff have been there for quite a long time. We have managed to work round the clock to ensure all staff are friendly and helpful, and yet you did not receive this.
As with the entertainment, unfortunately all the other guests require entertainment in the venue, we have to provide a band every week to ensure our other guests are getting a good night out. It is unfortunate that you did not want a hotel that provides entertainment, this is quite normal but stops at 12.00 so the early birds get sleep at night.

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Reviewed June 24, 2012

Called in to the Lough Erne Hotel, Kesh for Fathers' Day and thoroughly enjoyed it.
I had a steak sandwich and my wife had chilli nachos. The kids had chicken nuggets. We really enjoyed our food and service.
Just under £30 for the 4 of us including drinks.
On speaking to the manager they have big improvements in the pipeline -as long as they keep the food the same they'll do well.
Thanks for all. T

Stayed: June 2012, traveled with family
4  Thank StarchyJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2012

Stayed for one night in this Hotel it was ok nothing special to say about it. Rooms were clean but we were stuck at the back of the Hotel on a Saturday night and it was very noisey. Wouldn't stay in this Hotel again it's in need of a makeover.

  • Stayed: July 2011, traveled with friends
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5  Thank andimorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castle1972, Owner at The Lough Erne Hotel, responded to this reviewResponded June 17, 2012

Hello Andi,

Thanks for your response, please note, we are making over the hotel as we speak, so far we have 1/4 of the rooms modernised, with lots of new ideas you will never see in a hotel before. We are very concerned about the noise on the saturday night, we are always keen to keep the noise down, and will work harder with your review.

How much did you pay for the room, you indicated that the Value was bad, you may have been given the wrong bill can you advise?

If you ever decide to stay again, why not try our lovely new rooms they are a little more expensive at 85 per night per room, but well worth it i have been told they are 5 star quality for our 3 star prices.

I will mark your review helpful and rate you a top reviewer as i believe your comments are fair and reasonable, and i appreciate your comments over our hotel.

We will try harder to get the rooms done as quickly as possible.

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Reviewed June 4, 2012

My wife and I stayed to celebrate a belated wedding anniversary. We booked direct with the hotel taking a room over looking the Lough. This was a deal with the hotel offering a one night stay, bed & breakfast and an evening meal in the celebrated Catalina restaurant. I believe I paid around £260 Sterling, although I see the hotel website is now offering this for £99 Sterling per person, which is an absolute steal!We had stayed here several years ago and on returning, I found the area hasn't lost it's appeal which was further aided with the blessing of no rain and fine warm weather. There is a lot to do here, even if you don't golf. Castlearchdale a short drive away is worth a visit and a walk, or cycle. The hotel rooms and layout I feel don't reflect a five star hotel. However the staff's attentivness and friendly manor more than compensate for this. The restaurant is certainly worth five stars for both menu choice, quaility and service.

Stayed: June 2012, traveled as a couple
5  Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lough Erne Hotel

Address: 2 Main Street, Kesh BT93 1TF, Northern Ireland
Location: United Kingdom > Northern Ireland > County Fermanagh > Boa Island > Kesh
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service
Hotel Style:
Ranked #1 of 1 Hotels in Kesh
Price Range: $60 - $147 (Based on Average Rates for a Standard Room)
Number of rooms: 16
Official Description (provided by the hotel):
The Lough Erne townhouse hotel is a little locally run 16 bedroom building with a small but key staff who deal with our guests on a daily level, providing a more personal service that certain guests love time and time again. The Hotel is situated in the heart of Fermanagh's lakeland on the banks of the Glendurragh River 1 mile from Lough Erne itself, a warm and friendly welcome awaits you on your arrival at the Lough Erne Hotel. Our Riverside lounge and Bridgewater restaurant offers an excellent choice of menu. Regular entertainment, weekend and midweek breaks throughout the year. The Lough Erne Hotel began life as a Royal Irish Constabulary barrack in 1862. It was built by the governors of the Vaughan Charity who then owned the village of Kesh. The building cost £650 and the police paid £30 per year for rent. A year after the barrack was built it was burnt down in an accidental fire. Some repairs were done immediately but further work was carried out in 1921. For example stabling for horses that was provided behind the hotel in what is now the Glendurragh Suite. One of the RIC officers stationed in Kesh, Constable McCormick, was a very famous boxer. In fact he once fought the British Heavyweight Champion, Billy Wells. Another local man, Bob Irwin, was also a famous boxer in those days, once beating the Welterweight champion of the Rhine Army. ... more   less 
Also Known As:
The Lough Erne Hotel Kesh, Northern Ireland, United Kingdom

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