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“Never been so cold.”
Review of Terra Luna

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Terra Luna
Ranked #1 of 1 Hotels in Puerto Guadal
Certificate of Excellence
Vancouver, BC
Level Contributor
104 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
“Never been so cold.”
Reviewed January 16, 2014

Many aspects were terribly wanting, though the weather didn't help. While many rooms had their fires lit, mine did not and it was freezing. It was incredibly muddy everywhere. The food was terribly poor. But this is a spectacular part of the world.
To summarise, come in summer, maybe. Don't come in winter.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank GBN31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
terraluna, Propietario at Terra Luna, responded to this review, January 18, 2014
Thank you for your comment. I am sorry you had this bad weather and "cold" experience but I can not explain one thing.... As you said all our cabin have a fire stove inside, this this except our Conejera and Cueva "camp huts" (like a "mobile home") that we normaly only use in summer when occupancy is high. So I can not understand why you stayed in one one these in september (no space? price motivation?). Once again it is important to clarify things to inform correctly the future travellers as we receive passengers all year round in our wood heated bungalows, appartments, rooms,.etc... but not in the camp huts (camp = summer use). Hope you can come back to apreciate the place with good weather and sleeping in the right accomodation.
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194 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (9)
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English first
Reigate, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 12, 2014

The hotel is in a great location with spectacular views. Unfortunately, the focus appears to be on the trips and activities. Our room was rather tired and not very clean, and we had the worst meal of our 3 week Patagonian trip.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aliz2628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
terraluna, Propietario at Terra Luna, responded to this review, January 18, 2014
Your comment which sound a bit strange to me. We think that being focused on excursions and activities in such a beautiful place with so much to visit, is rather a quality than a problem. And it's a pity you can not apreciate it as that is exactlty TERRA LUNA's "plus". In our lodge, you'll never get bored as we have so much to offer.
Concerning the food I am really surprised as this is totally unusual and contrary to all other comments (even when negative!). Maybe the fact that we offer a fixed menu can explain that you had that day something that you didn't like. But even if that were the reason, we are always open to cook something special in case of vegetarians, allergic people, or problem with the daily menu. It's a real pity you did not mention it on time. I really insist on the fact that it's important and more usefull to inform staff in situ so we can react to satisfy your needs! Much more effective than to publish on internet once you're gone!. Thank you for choosing us and hope we can change your opinion one of these day.
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Valby, Staden Kobenhavn, Denmark
1 review
Reviewed November 17, 2013

My boyfriend and I, went to Terra Luna for 4 days...
The first impression was, that it is one of the most beautiful places in the world. The owner is very service minded and so is the staff. We had a great room, with everything we needed..
The trips are amazing, and we had a lot of help and service all the way through! You will have a lot of options between the trips, serveral days trips and one day trips of hiking.

Also the food is very good and variated.

We can give all our recommendations!! :-)

  • Stayed November 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 7, 2013

I stayed at Terra Luna with two friends for three nights in February 2013. It could not be a more beautiful location, on a hillside of the lake. We stayed in the Cristal bungalow, which was clean and lovely. I think it would be a bit of a tight fit for six people (although there are beds for that many) but for three of us, it was more than enough room. There are two full bathrooms, which was a huge bonus, and they serviced the rooms daily. The breakfast was more than adequate. They clearly make an effort with dinners, which were very good, although not inexpensive and there are few other places to eat in the tiny town. Everyone that we came into contact with was helpful and friendly. I highly recommend the hike to Lago Leones and the glacier there. We went with Ocho and he was fantastic--more than patient with the two of us who were not at all experienced hikers and he got us out of there easily and safely, even when it became a bit dicey due to a torrential rainstorm. The only thing I would caution is to make sure that you know how much things are before you do or use them. Most activities, even those on the grounds, are extra money unless you have the all-inclusive deal, I think. Just something to be aware of.

  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
1 Thank PKY7890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 2, 2012

We had taken one of the tours offered by this place in a speed boat to a glacier. Food was terrible, water almost unavailable, treatment worst than that. The place (The glacier itself) is outstanding, sadly they don´t advice that you will need a lot of mosquito repelent, and all of us where bitten.
The staff, particulary the owner, where very disappointing on their behave towards one of the persons of the group, who got a twisted ancle. None of them helped him, neither with his backpack to make his trekking back to the boat lighter than carring his own stuff. (We helped him with our walking sticks)

We reserved a room for that same night, and at the morning of our arrival, they told us that the reservation it was not going to be honored, so we had to find another place.

As a resume, the place, is wonderful, the service sucks...

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Service
Helpful?
3 Thank yhazan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
terraluna, Propietario at Terra Luna, responded to this review, January 18, 2014
This person never lodged, neither officially booked a single night in TERRA LUNA (booking requires prepayment). Concerning the excursion itself, everybody saw the great time he had, ear his laughs, can confirm his happiness and the thousands pictures he took. In short words... this is not an objetive opinion about TERRA LUNA, but a "personal motivated" opinion due to many many external parameters that are not possible, neither necessary to expose on a web site.
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Brussels, Belgium
Level Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 19, 2012

I stayed at the Terra Luna as part of a trip along the Carretera Austral. Unfortunately I only spend one night over here on my way back from Caleta Tortel to Coyhaique. This is by far not enough and I surely will return one day to spend at least 3 or 4 days in order to take in the outstanding views you get here over the Andes and Lago General Carrera. The cabins have wonderful views as well and have all the facilities you can expect. Enjoy a nice apperitive on your cabin terrace before having dinner in the restaurant. Quite good foor and very helpfull staff...

  • Stayed February 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BelTiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 4, 2012

We have stayed in the Tera Luna for 2 nights. The place looks from a natural geographic film, diner there were expensive but excellent, the the service and the people were terrible. From the first second people put pressure on you to take their excursion, the owner even did not stop pressuring us when the dinner arrived and got cold, most of the people there were grumpy, very unhelpful and basically did not give us any accurate information about the basic things such as transport (unless we take a shuttle from them) or restaurant (because we suppose to eat there).
Beside this, due to budget reasons, we took the smallest cabana which was overpriced (over 70 Euro!) and very simple and rather uncomfortable.
It was the only place in Patagonia that we got such a treatment.
So, to cut short story short, if you have no intention to take their excursions (which are over 100 Euro per person!), Beside this, usage of the sauna and the hot tab are for extra costs. I would go over there to have diner to enjoy the view, but I would not stay over night there. It is all about people.

Room Tip: Don't stay there
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank RaniBS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
terraluna, Propietario at Terra Luna, responded to this review, March 7, 2012
Thank you for your opinion about my lodge and myself. But I suppose it would have been more helpfull to talk face to face about your problem instead of using internet. , as we could react and correct eventual mistakes to make your holidays more pleasurable. This has always been our aim.
But now that we have no more options to help you, let's go to the facts and these are my comments.
You say the place is gorgeous, the food is excellent but after reading all your comment I could resume it by simples words: "money matter". Ypu fpound everything expensive and "expensive" is a very relative concept...
Dinner: An "excellent" (your words) dinner including soup, salad, main course, desert and herb tea four US$ 20 in a Hotel restaurant, on a lake shore, and facing the region's highest peak in Patagonia is probably the less expensive you can ever find!!!!! Please check in PN los Glaciares (Argentina), in Torres del Paine for "same locations" hotels.
Cabin: As you said you choosed the less expensive one for budget reasons. There are only 2 cabins like this which means only 4 persons in a total hotel capacity of 54 Pers. So why would you recomand to everybody not to go to Terra Luna when all the rest of the people can choose a very nice and confortable cabin like the jacuzzi , tree house, appartments, etc..???? All these acomodations for a maximum price of US130 /night for a couple which is also cheap comparing to common Patagonian prices in such kind of locations. You choosed the cabin normaly choosed by walk-in passengers, backpackers, group guides, group drivers, cyclists. Most of them like it by the way, but the lodge can not be qualified and generalized according to its lowest category room, This offer (camp hut) is an exception in the whole infraestructure. We offer this option in order to permit to low budget travellers to enjoy the place and the outsanding site and view at an affordable price. Good intentions, but I can see the risk now.
SPA: Once again to critisise the lodge because the SPA (sauna massage hot tub) is an extra cost is almost unacceptable!!!!! This is the case in the big majority of hotels all around the would. How can you pretend us to includ it in a night room at US$ 70 for 2 person???? It is included in our "all inclusive program".
The people: If the 14 people working here are "terrible" , many of them working here for years and with thousands of "thanks" written in our gold book (did you read it in the restaurant?), I think the problem is somewhere else... Remember that human relation have always 2 sides and maybe if you would have tried to have a deeper or a more "honest" or "direct" contact (about your opinion for example) probably the result would have been different. As all of them are always doing their best to solve any passenger problem. Remember they like "tips" in South America... But sometimes misunderstandings occur...between people. So I definitively think this is a shared or a simple "skin" problem.
Information /Excursion
On that point it is even more sad to read your comment as we consider that informing from the beginning and recomand about the best excursion our passengers can do here around is giving them tools to have good holidays. Specially if for years hundreds of passengers who did it thank us afterwards for the recomendation as that was "the experience of their life". Besides, this particular excursion you refer to, is not the "hotel" one as peole from all the hotels around the lake sell it. It is part of "the glacier connection" pool, which gathers 3 companies (3 owners) going the 3 most important glaciers around. It has its own web site, an external office in Pto Tranquilo, etc... and the prices are much lower than ANY other option to see places like laguna San Rafael for example a offer a much interesting experience that traditional offer (US$ 190 against US$ 340) .
So problem is much simple: if you do not want such information or do not have the budget to do something, if someone has been "bad" with you, just inform the administration directly and that's all. If I am correct, you came to our place without car, with a local bus, which is absolutely OK to us, but rare and it does not make it simple for self guided excursions or to organise something around... And this is probably the difficulties the staff had to give you solutions. With no transportation here you have not too much options than use our kayaks or take a boat excursion as we recomand. Well, toolate now. So I am sorry we could not fill your particular expectatives and sincerely apologies for this.
But you don't any favor to other travellers when you recomand everyone not to come to Terra Luna as they can enjoy many many things if they have the budget (lodging in a normal or superior rooms, renting canoes, using the SPA, going to the jet excursions, etc...). In other words, your experience is more "personal" , "human" and due to a particular situation, than an objective evaluation of the hotel facilities you probably did not use. I can perfectly understand and respect your opinion, and situation but I feel sad to know all by this internet and do not have the possibility to understand your parameters and needs, and have the possiibility to change things to make you happy with your stay. Because this is our aim, to be able to recieve different kind of persons and budget and they can enjoy it. We also recceive student classes every year and meny hotels refuse them. When a problem occurs and we can know it on time we are always glad to change things "in situ".
Once again, thank you for your feedback and hopefully you can come back one day with a higher budget so you can enjoy many of our numerous facilitiies and recomanded activities and give us the opportunity to read a better opinion of our hotel.
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Additional Information about Terra Luna

Property: Terra Luna
Address: Km 1.5, Carretera Austral | Camino Chile Chico, Puerto Guadal, Chile
Location: Chile > Aisen Region > Puerto Guadal
Amenities:
Bar / Lounge Beach Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Puerto Guadal
Price Range (Based on Average Rates): $
Hotel Class:3 star — Terra Luna 3*
Number of rooms: 50
Official Description (provided by the hotel):
Terra Luna Lodge is located 290 Km south from the city of Coihaique (Chile), in Puerto Guadal, on the shore of lake General Carrera, facing Patagonia Northern Icefield and its impressive glaciers Leones, Nef and Soler, Laguna San Rafael and Mount San Valentín (4058m), Patagonia’s highest peak.. Puerto Guadal is a strategic location and n a bay renowned for its exceptional micro-climate that allows to visit the area “all year round”. Lake General Carrera. Some kilometers to the south is Río Baker, a fisherman’s paradise and Lake Cochrane where it’s posible to visit Tamango Nacional Reserve dedicated to “Huemules” (Andean dear) protection and Cerro San Lorenzo (3706 m). To the North are “Capillas de Mármol”, incredible marble caves drown by erosion of the lake waves, Glaciar and Exploradores Valley and Cerro Castillo National reserve, in between many other Natural treasures. During low season (from May to August) we offer promotional rates and alternative very interesting activities such us rural tourism, snowshoes, trekking and boating excursions. Charms of Patagonia in autumn and winter are yet to be discovered, and in several cases they can even be superior than high season scenaries. Some of the most important advantages that low season can give you are: amazing colors, no insects nor wind, almost no tourists around, no dust on the roads and finally considerably lower rates. It’s also the best time for photography (light & colors), Navigation is also better no winds means no waves on the lakes and overflights have much less turbulence as well. Terra Luna offer Apartments and Bungalows completely equipped allow to lodge confortably amongst nature, with a complete infrastructure. A real paradise in Chilean Patagonia…Terra Luna offer Apartments and Bungalows completely equipped allow to lodge confortably amongst nature, with a complete infrastructure. Our capacity is 54 persons and we have bar, restaurant, private discotheque, Audiovisual room, Cinema, Jacuzzi, Hot Tub, sauna, laundry, children area, telephone, Internet WI-FI, mini climbing wall, billard, private transportation, bikes, boats, and kayak rental , mini shop, and parking, to enjoy Chilean Patagonia. We also offer “All inclusive” traditional active programs and Expeditions for the most sportive people. For “Walk In” visitors, we offer simple lodging alternatives with optionnal activities and excursions to different spots by the way of trekking, horseriding, biking, overlanding, and jet boating to unknowned but incredible glaciers Leones and Soler. Besides Terra Luna offers unique expeditions to the Northern Icefield magical white world. ... more   less 
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Also Known As:
Terra Luna Chile/Puerto Guadal

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