On first impressions the resort looks amazing. The location is great, beach clean but small same with the pool.
The delux double rooms are spotless and have very comfortable beds and satellite tv along with WIFI.
The staff on reception were very helpful along with housekeeping.
The service in the restaurant is shocking. We stayed halfboard and signed for our drinks settling the bill on departure.... (who wants to carry money around when you are on the beach in a resort? )
Initially the waiters were friendly but the change in attitude with some of the older waiters when they realised they were not being tipped was astonishing .... (service charge and tax were already added to the bill). What started off as a very welcoming smile actually started to make me feel very uncomfortable.
In the first instance when I wanted to sign the bill for lunch I was repeatedly told by one waiter no less than 5 times... "no you pay now madam!"
Clearly the chap was after a cash tip.
I usually happily tip but being almost pressured into it did not make me happy. Especially after my husband had left the table to collect something from our room. I am not usually phased by people's egos but this guy was quite uncivil.
Most of the younger waiters are happy and provide good service. I do think more training is required for the younger ones.
Many times we did not recieve our drinks until dessert and often tables are left dirty with no cutlery for new dinners. More staff are required. it is such a shame that the hotel is spoilt by bad service and attitude in the restaurant.
- Official Description (provided by the hotel):
- Paradise Beach Club is located in Mirissa Bay, is renowned for its sandy stretch of beach and as a great spot for surfing. Facilities guests can enjoy at the hotel include a pool and a restaurant with a magnificent view of the blue Indian Ocean. Paradise Beach Club offers stays for independent travelers, couples on romantic getaways and families alike. Its location in Mirissa ensures that guests can get the best of the beach and safari parks as well. Situated in Paradise Island, Sri Lanka and by the beach, is more than we can ask for; hence we are Paradise Beach Club. We offer the best in sun and surf to our guests and a memorable and comfortable stay. ... more less
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- Also Known As:
- Paradise Beach Club Hotel Mirissa