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“False advertising, overpriced, poor service, disappointing”
Review of Mandara Resort

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Mandara Resort
Ranked #5 of 11 Hotels in Mirissa
Reviewed February 24, 2014

First of all the hotel advertised that it is located in mirissa which is the main reason we booked here when it is not, it is actually in welligama which is a fishing village. The rooms are clean however, we did not want to stay here and kept going out because the service was terrible, the food was bad (it took such a long time, and all the bread and croissants at breakfast were really stale), and the staff were really pushy and wouldn't leave us alone. I wouldn't recommend staying here, especially if you are all women. The men serving us lingered around to the point of making us uncomfortable, despite us looking the other way or walking away and would stare at us for long periods of time which made us feel unsafe. One night we had a knock on the door late, at around 10 or 11pm, my friend and I were in bed so our other friend answered the door, a male staff member let himself into the room without permission and said we didn't sign our bill (which could have waited until the morning) when my friend signed it and handed it back he grabbed her hand and wouldn't let go...she had to push him out the door and was terrified. We left the next morning and found another hotel despite already having payed for another two nights. This place has no atmosphere and they do not respect your privacy. It is also really overpriced for what it is. I wouldn't recommend it to anyone. There are so many lovely places to stay in mirissa.

  • Stayed: February 2014
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8  Thank Sunshineanndd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandara r, Director of Sales at Mandara Resort, responded to this reviewResponded March 3, 2014

Dear Valued Guest,

On behalf of Mandara Hotels, I wish to sincerely apologize for the inconvenience and disappointment caused to you.

Such incidents are not norm in our hotel and we immediately checked with the hotel whether any complaint has been lodged to that effect during your stay or prior to your departure from the hotel.

On perusal of records, (guest comments card filled by you) and having checked with the staff, there was no such complaint made by you prior to your departure.

However, your valued comments stated are greatly appreciated as it is with such constructive criticism that our facilities would be enriched and please note that necessary action has been taken for further investigation.

Thank you.

Ruklanthi Jayatissa
Sales & Marketing Manager
Mandara Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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210 - 216 of 395 reviews

Reviewed February 23, 2014

We had a lovely weekend at mandara mirissa. The rooms we got were spacious and lovely. The view from the room was amazing.

However the food could improve and the hotel could get more staff to improve the efficiency of the service. The existing staff were wonderful, specially the F & B manager who was so alert and attentive to all the guests.
Overall it was a nice stay.

Stayed: January 2014, traveled with family
Thank AN28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandara r, Director of Sales at Mandara Resort, responded to this reviewResponded March 3, 2014

Dear Valued Guest,

Thank you very much for selecting Mandara Resort for your vacation. It is inspiring to hear that our existing staff was wonderful. Your valuable comments are welcome indeed as it would no doubt assist us in providing an improvised service to all potential guests.

Look forward to your return in the future.

Thank you.

Ruklanthi Jayatissa
Sales & Marketing Manager
Mandara Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2014

Nice place to relax. Friendly staff. Walk to the beach at the sun rise. amazing feeling. Water was bit chlorinated. That's the Only issue we had. So that I had to buy separate water bottle when we are dinning. That was not nice. But This is a good place to be.

Room Tip: room with a nice see view. No:98
  • Stayed: February 2014, traveled as a couple
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Thank harsha_kumara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandara r, Director of Sales at Mandara Resort, responded to this reviewResponded March 3, 2014

Dear Valued Guest,

On behalf of Mandara Hotels I thank you very much for selecting Mandara Resort for your vacation and look forward for your continuous patronage.

Thank you.

Ruklanthi Jayatissa
Sales & Marketing Manager
Mandara Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 19, 2014

1.Most Sri Lanka hotels are overpriced.This is no exception.
2.The room(508) we had was large but tacky.The blinds were falling apart;the zircon noisy as the "low was high,and high absurd"!
3.No wifi in the room and poor wifi in reception area.
4.The food was very average for the price they charged.
5.The service staff was good and ready to please as in most Sri Lankan accommodation I have used.
6.Beware of sandflies.

  • Stayed: February 2014, traveled as a couple
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Thank Alwyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandara r, Director of Sales at Mandara Resort, responded to this reviewResponded March 4, 2014

Dear Valued Guest,

We deeply value your feedback and it would assist us in enhancing our facilities and services.

Thank you.

Ruklanthi Jayatissa
Sales & Marketing Manager
Mandara Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

Me & my hubby had an excellent time in this resort, everything was the best. Except no varities in breakfast menu. They should provide 2 water bottoles in the room everyday and a must bathroom inside. We cant able to take shower at nite as shower was outside.
Thanks mr. kamal. Thanks for ur help. And gayal and chotu thanks...kuwara thank u for ur chatting with me. Thanks for showing us middle of the nite the baby turtles release in to the ocean.very interesting.
Cute and most romantic feature i felt...every evening house keeping dept made our bed and decorate with flowers..really awesome.
So many bugs bite i had...first i thought simple masquitto bites..but its not..my request to the management pls inform to the tourists abt it in ur services section.as we can bring medication.
Over all bottom line. ?It was our most romantic trip ever.
Thank u mandara and awesome ppl.
C ya soon.
Fahmir

Room Tip: room with a plunge pool
  • Stayed: February 2014, traveled as a couple
    • Value
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Thank bashonu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandara r, Director of Sales at Mandara Resort, responded to this reviewResponded March 4, 2014

Dear Valued Guest,

On behalf of Mandara Hotels we thank you for your valuable comments and pleased to hear that you had a wonderful stay with us.

Kindly note that we have taken necessary measures to rectify the shortcomings.

Look forward to your return.

Ruklanthi Jayatissa
Sales & Marketing Manager
Mandara Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

We spent 5 days here as part of our honeymoon. We were very fortunate in that the hotel was empty for the majority of that and we enjoyed the pool, the grounds and an army of dedicated/hospitable staff all to ourselves.

Pros
Great room - we opted for jacuzzi room. The room was huge, big central balcony looking out to see and wonderful jacuzzi that was filled for us each afternoon by housekeeping.
Pool
Location - very peaceful spot away from other hotels on virtually a private beach
Staff - always super helpful, on hand without being invasive
Close enough to Merissa that you can find other eating options and nightlife if required

Cons
The restaurant lacks atmosphere so we went out to Merissa most nights. However food and service were very gd and reasonably priced.

That's it really - thank you!

Room Tip: If you have a sea vie balcony request that it's in the cetre of the building. The first room we...
  • Stayed: January 2014, traveled as a couple
    • Value
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Thank alternativeegypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandara r, Director of Sales at Mandara Resort, responded to this reviewResponded March 4, 2014

Dear Valued Guest,

On behalf of Mandara Hotels I thank you for selecting our hotel to celebrate your honeymoon.We highly appreciate your detailed comments .

Looking forward to see you again.

Best Regards

Ruklanthi Jayatissa
Sales & Marketing Manager
Mandara Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2014

Lovely hotel and pool. Staff are quite attentive but insist on getting you to sign a bill for every drink and can't cope when it's busy. What a nightmare checkout was! It took over an hour for them to sort out a bill. This turned out to be wrong and they hadn't billed us for 2 rounds of drinks. They then hounded us at the next hotel for payment of this, despite the fact that it was their error for not requesting payment in the first place. The management need to seriously consider investing in a more robust accounting and billing system, given the size of the hotel.

  • Stayed: February 2014, traveled as a couple
    • Value
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1  Thank WheezeyFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandara r, Director of Sales at Mandara Resort, responded to this reviewResponded March 4, 2014

Dear Valued Guest,

On behalf of Mandara Hotels I convey my sincere apologies for the inconvenience caused to you.

We deeply appreciate your reviews and they will be taken into consideration by the management.

Thank you.

Ruklanthi Jayatissa
Sales & Marketing Manager
Mandara Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mandara Resort

Address: | 416 A, Pelena, Mirissa 81740, Sri Lanka
Location: Sri Lanka > Southern Province > Mirissa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 11 Hotels in Mirissa
Price Range: $89 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mandara Resort 4*
Number of rooms: 20
Official Description (provided by the hotel):
Mandara Resort at Mirissa Weligama, Overlooking famous Read Cliff Mountains and Mirissa Bay with a breathtaking view of the Indian Ocean, Mandara Resort lets you leave all worldly cares behind. The rooms are fully equipped with satellite TV, DVD player and home theater systems, safety lockers, AC, rooms with jacuzzi, rooms with private plunge pools. Swimming pool with fiber optic lighting, restaurant, bar and gymnasium with state of the art equipment to keep you fit, Wi-Fi facility. With its en-suite concept of accommodation, Mandara Resort offers you luxury of delectable food prepared by our chefs to suit your biological cycle with the choice of both international and local cuisine and wines to complement your palate. Our staff would serve your food in the place of your choice(garden, in room, under the shade of Panda muss). ... more   less 
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Also Known As:
Mandara Boutique Hotel Mirissa

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