The resort is beautifully located along the lagoon and next to the mangrove. However it's on the other side of the beach which is 15 mins away by car. The chalets are nicely designed with terrasses facing the water. Inside, the furniture is basic and the bathrooms piping are already rusty and in poor conditions. There are a lot of mosquitoes and flies and not a lot of waste bins outside. For 170 USD one would expect much higher quality and attention to details. There are canoes available to visit the mangrove. The restaurant is good but also pricey and the service is very slow and basic. The owners were present on the resort when we were there but they were very little engaged to check and coach the staff (which showed a lot of goodwill and friendliness but visibly has no or little training). The meals are prepared fresh so expect a long waiting time. To make up for some of the downsides, we were offered a few gestures which we appreciated. Our kids had a really nice time but overall we paid a high price for a beautiful location with mid price facilities and service.
- Official Description (provided by the hotel):
- a rustic eco-retreat and adventure-park on the banks of the scenic Puttlam lagoon, located in the unexplored north-west coast of Sri Lanka, making it an unforgettable holiday getaway - especially for the adventurous and nature-loving visitor. Nestled in the remote fishing village of Thihaliya, Ruwala Resort spans 9 acres of coconut garden and is geared to provide a relaxing as well as an adventurous holiday experience for adults and children alike. ... more less
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