We had a wonderful wedding reception and evening do, the service and food was good. However we were allocated room 16 on the 2nd floor and the first thing that hit us was a musty smell in the room and the cold temperature. We phoned reception about the lack of any heat from the bedroom radiator they said they would check it out and if they did, it was never fixed as it proved to be a cold night experience. They did not even come back to us to keep us informed what, if anything, had been done.
When pulling the bed covers back in the morning the mattress was exposed and to our disgust it had a very large unsightly stain and was very off putting to know we had slept on it.
Reporting these to the receptionist at checkout did not give us confidence that our issues would be addressed - So if you are allocated room 16 be advised to check these issues have been rectified before unpacking.More
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