With a long drive from Rotorua to Wellington of more than 7 hours when we reached the motel it was touching 11 PM night. Though previously informed clearly and even acknowledged upon by the manger regarding our late arrival, there was no one at door. I was ringing the bell for more than 45 mins continuously but no was to answer.
Then the phone in the manager office rings and no one around to pick it up. After continuous ringing for several times, we pick up call and it was manager calling from his room in 1st floor to speak to us! so apart from feeling guilty for picking up someone's call i felt relieved to know my keys were left at draw with no one in attend.
We stayed in that motel for next one day and we checked out day after that at morning. All our bills were prepaid so we had nothing to clear. But 3 hours later i receive a message from bank stating $38 has been deducted, from "Camellia Court Motel" (They have our credit card details). But Why??? no clue!! and we are in ship to south island.
We call up the Hotel manager and he says we have stolen the Towel in the room as one is shortage from our room,. to give a brief background here, before we checked out, a lady was sent to check the things in our room if they are intact , in place and in correct number, but nothing was told to us then. Despite this, Why on earth would we want someone else's towel?
That too he coming from hospitality industry was sooooo rude and harsh and impolite.
We didn't take the towel is all we could say... which we tried convincing him. My husband who had high hopes about NZ hospitality was so disappointed that, he told me not to convince him any more.
With this incident whole of our day was spoilt. after few hours we got another message from him saying that he found the towel from one of the workers and our money was returned. Why didn't he check with his own people at first place before shouting on us so rudely and harshly ???
Its because of few people like these, that name of entire place gets spoilt.
Coming to the motel room, its decent and comfortable. But the walls are too thin and you might hear outside noises of cars and people talking. If you are new to place, it would be very difficult for you to find them even with GPS to guide you, so keep in mind that aspect too as it is in a corner part of main road.Apart from these initial and end experience our stay was comfortable in room.
I would suggest the travelers to be careful and clear with this person if you happen to book this motel to avoid unpleasant experiences.
I travel a lot and never have met a more unprofessional person who speaks to his guests so impolitely
- Official Description (provided by the hotel):
- 4 STAR ACCOMMODATION AT 3 STAR PRICES. Our 15 quiet fully self contained studio, 1 and 2 bedroom units are ideal for business, leisure, tourist or long term stays, or for that "special occasion". Camellia Court is located a short stroll from the heart of Lower Hutt's CBD, near bars, restaurants, cinemas and shopping. Wellington city with its abundance of cafes, restaurants, theatres, museums and shopping is just a 10 minute drive. Whether on business or pleasure we are certain you will enjoy a comfortable, relaxed stay at Camellia Court Motel! ... more less
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