This hotel has changed hands relatively recently and re-opened under the new name Romskog Spa & Resort in March 2011. After having looked at their website, we decided to go there for an internal seminar with work.
The location is very remote but beautiful and the hotel rooms nice and clean. However, the hotel claims to be a good place for conferences but failed to inform us that we would not be able to use mobiles using the NetCom network (one of the major networks in Norway), which meant that several of us had difficulties coping with work-related tasks we should have dealt with whilst there. Their wireless network was not available for Mac users, and neither did they have plugs to attach macs to the projector.
BUT the absolute worst was the food. On their website they talk about providing a "memorable food experience". This must be one of the important selling features for such a remote hotel and especially as their prices are relatively high. Unfortunately, the food turned out to be memorable, but for all the wrong reasons. The three course dinner we had was barely edible and the poor waitress apologized profusely towards the end of the nightmare dinner and offered us a glass of dessert wine for free with our tasteless and partly still frozen dessert as compensation. Breakfast was no more than ok with quite a small selection and lunch our second day was a joke - especially compared to the prices charged. The hotel had only about 20-25 guest, so they cannot blame it on the rush...
The absolute worst though was that I sent the hotel director a polite e-mail after the stay pointing out the things we were not happy about. In his reply, he was profusely apologetic, especially about the food. A few days later we got the invoice from our stay and to my surprise they had charged us the full amount. I contacted the director and said I was surprised to get a full bill when he himself had admitted we had not got what we could expect. His reply was that he had apologized and could not see that he had promised us a rebate!!!!! To me it is fairly obvious that you do not charge for services not rendered, but after a bit of discussion he grudgingly gave us a bit of a discount.
I think it is very sad that they do not understand the importance of good costumer service and good food to survive in this business. With the remote location, they cannot afford this kind of unprofessionalism.
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- Also Known As:
- Romskog Spa & Resort Hotel Romskog
- Romskog Spa And Resort