We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great mid-week break”
4 of 5 bubbles Review of Mottram Hall

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Mottram Hall
Ashford, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Great mid-week break”
4 of 5 bubbles Reviewed August 4, 2013

Excellent break at Mottram Hall and will certainly be returning. We booked a Kings Suite for a birthday celebration and was not disappointed. Ground floor room with great view overlooking the lake and regular visits from the ducks right up to the patio doors! Was surprised that there is no air conditioning or fridge for this type of room but nice size and comfortable. Had a slight problem with lunch at the Claret Jug restaurant as the burger we ordered was under cooked but dealt with well by the staff. Friendly staff at the main bar and very enjoyable evening meal in the Carrington Grill, their main restaurant. Would also recommend the Spa - very relaxing sitting outside in the jacuzzi in the sunshine

Room Tip: Rooms overlooking the lake have great views
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IaninAshford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MottramHall, Managing Director at Mottram Hall, responded to this review, August 13, 2013
Dear Ianin Ashford,

Thank you very much for your kind feedback regarding your recent stay with us at De Vere Mottram Hall,

I really am delighted that your enjoyed your stay, including your use of the Spa and daily visits from the ducks! It’s also great to hear that your issues with lunch were resolved quickly and efficiently – This will be passed on to the team in The Claret Jug.

Thank you once again for your great feedback; we look forward to welcoming you back to Mottram Hall within the near future for some more refreshingly unique moments.

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,450 reviews from our community

Traveler rating
    652
    388
    238
    110
    62
See reviews for
255
562
20
182
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed August 4, 2013

Stayed on Saturday evening. Hotel looks gorgeous as you approach and the setting couldn't be better. The pool area and facilities are top class and so modern and relaxing. Unfortunately our dining experiences ruined the stay for us. We ate in The Claret Jug in the evening: Initially we were given the wrong Specials Menu so even after finally ordering the staff returned ten minutes later asking us to order again. It was 1 hour 20 minutes until our starter arrived! I was clock watching(soup- nothing special). The Steak was cooked well done, despite requesting it rare, with fires and grilled tomato (no mushrooms) My partner' seafood linguine was watery. There was no point bringing it to the waiter's attention after waiting so long. The mark up on the prices is absolutely obscene considering the food quality. Breakfast the next day was a 20 minute wait to be seated and then a further long queue at the self serve (only to find that half the food was gone!) Most people just settled for what was there after waiting so long.

The staff themselves were polite, clearly doing their best given how stretched they were and clearly embarrassed at all he waiting we had in the evening and to a lesser extent at breakfast. The hotel should start limiting numbers at weekend because when it's at capacity it ruins it for all the guests.

Room was nice, hotel itself well kept, apart from the fact you have to walk past all the dirty plates on the corridor from people who ordered room service.

Such a shame as we were really looking forward to a relaxing break and were so pleased when we turned up at the beautiful location. I feel if we went during a weekday when it's quieter and and the chefs could've been more attentive with the preparation it would've been great. As it is I feel like i've just wasted 200 pounds to have two hours in a jacuzzi and pool. :(

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mikehaymar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MottramHall, Managing Director at Mottram Hall, responded to this review, August 13, 2013
Dear Mikehaymar,

Thank you very much for your constructive feedback following your recent stay with us at De Vere Mottram Hall,

It is quite clear to see that you feel your stay was let down by certain aspects not being to the correct standards. We would very much like to talk to you regarding these so that we can gain a further understanding of what happened to ensure that we put actions in place to prevent them from happening within the future.

We would like to request that you contact Thomas Starey within our Guest Relations team at your earliest convenience; you can contact Thomas via email tom.starey@devere-hotels.com
Once again thank you for your feedback,

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shaw, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 2, 2013

We found this spa break on Living social deals and really enjoyed it. My husband bought it for my daughter and I as birthday treats. Our day spa break included the use of facilities( pool, sauna, steam rooms and 3 treatments plus lunch. The pool area, steam rooms and saunas are lovely and we had a very relaxing morning doing our own thing, lunch was good, quite basic but as it was included it was fine . After lunch we had our treatments which we enjoyed and customer service here was very professional and the ambience was so relaxing, my massage and facial were brilliant- thank you Rachel, we would definitely do this again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank JudyCOldham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MottramHall, Managing Director at Mottram Hall, responded to this review, August 13, 2013
Dear Judy COLdham,

Thank you very much for your kind feedback regarding your recent stay with us at De Vere Mottram Hall,

I really am delighted that your enjoyed your day with us in our New Mottram Club and Spa, we are very proud to host the first Alfresco Thermospa and really feel that it makes our spa breaks unique.

Thank you once again for your great feedback; we look forward to welcoming you back to Mottram Hall within the near future for some more refreshingly unique moments.

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 2, 2013

We travelled to Mottram Hall for lunch and were not disappointed.
There are several rooms to choose from, where you can sit in stylish comfort, also there are tables outside.
There is something on the snack menu for all tastes, and choice of teas is second to none.
The food was lovely, and well presented.
Service was excellent, Emma was very friendly and efficient.
We will be back!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank JEW2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MottramHall, Managing Director at Mottram Hall, responded to this review, August 13, 2013
Dear Jew2,

Thank you very much for your kind feedback regarding your recent stay with us at De Vere Mottram Hall,

I really am delighted that your enjoyed your lunch within our Cocktail bar I have full confidence that Emma did look after you, she is a fantastic asset to the Cocktail bar. I will pass on your kind comments to Emma and the Kitchen brigade.

Thank you once again for your great feedback; we look forward to welcoming you back to Mottram Hall within the near future for some more refreshingly unique moments.

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed August 1, 2013 via mobile

We stayed at Mottram Hall after visiting the spa on a 'Living Social' value deal.
The spa was amazing- we were booked in for three treatments and the staff were friendly and superb at their job. We also enjoyed the use of the outside lounge area and jacuzzi. All the facilities were immaculate and a warm atmosphere was upheld.
The only let down was the 'lunch box meal' included in the deal. When it arrived it was freezing cold due to preparation beforehand and then being stored in a fridge. The good was incredibly bland and no condiments were offered.
Our room was lovely, the decor was tasteful and the beds comfortable.
We found a fan in the wardrobe which came in very handy as there was no air conditioning.
The staff were friendly and helpful.
Overall, we had a lovely time here.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenne3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MottramHall, Managing Director at Mottram Hall, responded to this review, August 13, 2013
Dear Jenne3,

Thank you very much for your kind feedback regarding your recent stay with us at De Vere Mottram Hall,

I really am delighted that your enjoyed your day with us in our New Mottram Club and Spa, we are very proud to host the first Alfresco Thermospa and really feel that it makes our spa breaks unique. We take feedback regarding our food very seriously and I will ensure that the menu for our bento boxes is looked into and altered if needed; I do apologise that your lunch was not as expected.

Thank you once again for your great feedback; we look forward to welcoming you back to Mottram Hall within the near future for some more refreshingly unique moments.

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 30, 2013 via mobile

beautiful spa hotel friendly staff.. outstanding food views are beautiful nothing at all to complain about .. one of the best spa breaks iv had ( and iv had a few ) will definitely be returning. not too pricey either... highly recommend this spa .. whether girlie break or romantic break :))))) xxxxxxx

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank col1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MottramHall, Managing Director at Mottram Hall, responded to this review, August 1, 2013
Dear Col1983,

Thank you for your very kind feedback regarding your recent stay with us at De Vere Mottram Hall,

I am very happy to here that you made full use of our new Alfresco Thermospace and thoroughly enjoyed yourselves, I will be sure that thank the team within the spa for making your spa stay extra special.

Thank you once again for your great feedback; we would be delighted to welcome you back to Mottram Hall within the near future for some more refreshingly unique moments.

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed July 29, 2013

My husband and I got married at Mottram Hall this weekend and cannot overstate how incredible the hotel was and more importantly the staff, who are fantastic. Our event coordinator Danny was phenomenal, he made our wedding perfect and was constantly on hand to assist and nothing was ever too much trouble. We cannot thank Danny and all other members of staff enough, from the very lovely Supervisor in the restaurant, who dealt with our family meal the night before our wedding, all bar staff to all of those who work in the hotel in general. Every effort was made to ensure that our wedding was perfect and the venue was simply stunning. We would also like to thank Amy who helped us organise everything over the last year but most of all the fantastic Danny who made our day and weekend as wonderful as it was. The food was beautiful both before the wedding in the Carrington Grill and the food during the wedding which was presented beautifully and tasted amazing. We would recommend that anyone who is considering choosing Mottram as their wedding venue goes to have a look around and meets the staff because as soon as you do you will know that it is perfection. Thank you so much for everything and we would like the manager and managing director of the hotel to know that your staff are all excellent, every single one and you should be very proud of them. Every one of our 40 or so party who stayed in the hotel for the three day duration was of an equally positive opinion. We have already began talking about a one year anniversary stay at the resort next summer. If a sixth star was available it would be selected. A huge thank you, Mr SW & Mrs KW

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loodealer14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MottramHall, Managing Director at Mottram Hall, responded to this review, August 1, 2013
Dear LooDealer14,

Thank you for your very kind feedback regarding your recent stay with us at De Vere Mottram Hall,

I am delighted to hear that you thoroughly enjoyed your Wedding here at Mottram Hall, I’m very proud of the team with what they have achieved; I shall certainly pass on your kind words to the team.

Thank you once again for your great feedback; we would be delighted to welcome you back to Mottram Hall within the near future for some more refreshingly unique moments on your 1st year Wedding Anniversary,

Kind Regards

James Stewart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Mottram St. Andrew
18.4 mi away
Crewe Hall
Crewe Hall
#2 of 9 in Crewe
4.0 of 5 bubbles 2,078 reviews
3.6 mi away
Shrigley Hall Hotel, Golf & Country Club
20.2 mi away
Rookery Hall Hotel & Spa
Show Prices
Show Prices
Show Prices
16.5 mi away
The Park Royal
The Park Royal
#1 of 3 in Stretton
4.0 of 5 bubbles 1,391 reviews
2.7 mi away
Alderley Edge Hotel
Alderley Edge Hotel
#1 of 2 in Alderley Edge
4.0 of 5 bubbles 347 reviews
11.9 mi away
The Midland
The Midland
#14 of 116 in Manchester
4.5 of 5 bubbles 4,734 reviews
Show Prices
Show Prices
Show Prices

Been to Mottram Hall? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mottram Hall

Property: Mottram Hall
Address: Mottram Old Hall Wilmslow Road, Mottram St. Andrew SK10 4QT, England (Formerly De Vere Mottram Hall)
Location: United Kingdom > England > Cheshire > Mottram St. Andrew
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mottram St. Andrew
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mottram Hall 4*
Number of rooms: 120
Official Description (provided by the hotel):
Refreshed, Refined, Ready and Waiting.There's nowhere quite like it in Cheshire. The NEW Mottram takes its rightful place as Cheshire's finest golf and leisure resort. Play Championship standard golf all year round and relax in the brand new Claret Jug Clubhouse. Chill-out or work-out in the new state-of-the-art Mottram Hall Club & Spa. Dine on amazing local delicacies and reinventions of fine dining classics courtesy of new Executive Chef Ross Bootland. Finally retire blissfully to the beautifully appointed new style rooms and experience a new level of upgrades with a Chambre Unique bedroom. NEW is very much the order of the day. When it comes to dining, golf or relaxation, you should try something new too. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Orbitz, Travelocity, Booking.com, Hotwire, TripOnline SA and HotelQuickly so you can book your Mottram Hall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
De Vere Mottram Hall Hotel Mottram St. Andrew
De Vere Collection
Mottram Hall Mottram St. Andrew, Cheshire

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing