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“Good food but rude staff”

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Dunbrody Country House Hotel
Ranked #1 of 1 Hotels in Arthurstown
Reviewed November 27, 2013

I ate in the Dunbrody Restaurant a couple of months ago and I left feeling annoyed and disappointed. The starter, main course & dessert were very nice, but the petit fours were extremely disappointing; in fact just plain awful. There were 3 of us at the table & we were given (thrown) a plate of 4 miserable truffles that tasted foul. The supervisor, a thin black haired woman, completely ignored us all night & made us feel very unwelcome, treating us more as an inconvenience than paying customers. At the end, we handed her a very generous tip (considering the service) & she never thanked us or said goodbye. Considering the price of the meal, you would expect friendly, helpful staff.

  • Stayed: September 2013, traveled with family
    • Service
3  Thank Aoife_H_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunbrody, General Manager at Dunbrody Country House Hotel, responded to this reviewResponded November 29, 2013

Dear Aoife_H_1,

Thank you for your review of your meal with us over two months ago. I am very pleased that you enjoyed the starter, main course & dessert. It is quite upsetting that you did not elaborate a little more on this instead of focusing on the petit fours so much. Do not get me wrong of course I will look at the quality of the petit fours but a little more emphasis on the general food experience would be appreciated.
I am also sorry that you felt that the supervisor on the night (who is our Restaurant Manager) was ignoring you. All of our guests are very welcome to our hotel and we hope to treat everyone with the utmost of respect. I do however find it hard to believe that she ignored you all evening especially when she has to take your order at the table and check on you to ensure everything is to your satisfaction.
All in all I feel disappointed that you gave us two out of five for a meal where you hardly discussed your total experience at all but focused on two incidents which you felt more or less ruined your night.
Once again thank you for your review; it is very much appreciated.

Regards,
Paul Mernagh
General Manager

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347 - 353 of 691 reviews

Reviewed November 18, 2013

Just back from Dunbrody and a memorable weekend with my fiancé. Had been looking forward to visiting here for a few months so we decided to head as a treat and weren’t disappointed. We had dinner on the Saturday evening and the food and service were really excellent. Friends of ours were also visiting during the day at a Cookery course which also looked very busy and it was good to catch up with them. There are lots of areas to relax and read around the old house and the room was also decorated very tastefully and in the country house style. The estate and walled garden areas are also very large so plenty of space to walk around if you want to stretch the legs. I would also definitely recommend a drive to the nearby Hook head and Loftus hall, which along with Tintern abbey were really impressive lots to see in the area. Big thanks to all the staff who were all very friendly to us and made our weekend special. Looking forward to getting to head back again already!

  • Stayed: November 2013, traveled as a couple
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Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunbrody, General Manager at Dunbrody Country House Hotel, responded to this reviewResponded November 30, 2013

Dear Dave S,

Thank you very much for the lovely review of our hotel here at Dunbrody Country House.

I am pleased that you enjoyed all that we had to offer and thank you for your positive comments.

We look forward to welcoming you back to see us again soon.

Best Regards,
Paul Mernagh
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2013

We have just returned from Dunbrody House and overall were disappointed. We had booked through the Blue Book website, as we had vouchers and the offer was a check in of 2pm and check out at 2pm the following day, with a complimentary room upgrade, subject to availability. Unfortunately we didn't check beforehand if we would get an upgrade. When we were shown to the room, we were really disappointed. It was dark, pokey and tatty - it really needs redecoration. The wallpaper was oppressively dark, given there was only one tiny window, and was ripped in places. There was a shortage of lighting in the room too - very hard to read at night with the dated bedside lights. There was an only one old armchair which was very shabby and needed reupholstering. I would expect a much higher standard than this - the room was not cheap! We phoned reception and told them we weren't happy with the room and that with the Blue Book offer, that we had been expecting an upgrade. But the receptionist informed us there were no other rooms free. It would have been nice if we had been told on check-in that an upgrade would not be possible.
A chowder for lunch was fine, although we were served the fish on its own and we were left wondering where the rest of it was until a waitress reappeared a couple of minutes later with the missing broth! Dinner was good, although not worth the €65 that was priced on the menu and service was painfully slow. After dinner, we ordered drinks and they were served by a member of the bar staff whose hands were absolutely filthy - really off-putting.
In fairness, breakfast was excellent, with a very good selection and we were happily surprised by the fact that they served breakfast until noon! The common areas are plush and attractive - which is just as well, when you don't really want to spend much time in your room.
Overall unless you can afford to pay for a better room, I would not recommend staying here - as an alternative I would suggest the Cliff House - far more luxurious accommodation.

  • Stayed: November 2013, traveled as a couple
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2  Thank TravellingGalDublin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dunbrody, General Manager at Dunbrody Country House Hotel, responded to this reviewResponded November 30, 2013

Dear TravellingGalDublin,

Thank you for the review of your stay with us recently.

I am sorry that you did not get the upgrade that you expected, 99% of the time we are able to upgrade our guests booked through the Blue book however on this occasion we were completely booked out. It does state at the time of booking that upgrades are dependent on availability.
I am surprised that you did not like the design of the room, most of our guests love the fact that all our rooms are individually decorated and the cosiness of the country house rooms.
I apologise about the delay involving your chowder, we serve the fish in the bowl firstly and then pour over the chowder, all of our guests rave about how unique it is.
I am very happy to read that you enjoyed your breakfast the next morning and the fact that we serve until midday. It is a little something that we feel our guests do appreciate while staying on a relaxing break.
Once again thank you for your feedback, we will of course take all of your comments on board and hope to see you again in the future.

Regards,
Paul Mernagh
General Manager

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Reviewed November 15, 2013

Stayed here as we were attending a wedding in the hotel. The drive into the hotel from the main road is very badly maintained. We arrived after a long journey to find no one in reception. After 5 minutes a pleasant girl arrived and checked us in. The rooms are ok. Could do with a bit of an update as could the bathroom. Went to the bar for a drink with my wife and was surprised at there prices. I was even more surprised to see that my bottle of beer was part of a multi-pack and was marked not for individual resale. This was repeated the following day at the wedding. I would have complained on the day but we were guests at a close friends wedding so didn't bother making a fuss. Bar food that evening was ok, nothing like what I was expecting from a hotel with a reputation for food like this has. Again breakfast the following two days and the meal at the wedding was of a very ordinary standard. 8 potatoes served at a table with 10 people! Service was generally good and any of the staff we dealt with were very pleasant. Overall it was a big let down and I couldn't help leaving feeling completely ripped off. Definitely won't be returning anytime soon.

Stayed: June 2013, traveled as a couple
6  Thank Patrick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

We stayed here recently and we were disappointed with the overall experience. When we arrived at the 'reception' there was noone to greet us after our 4 hour drive to get there. Somebody finally did come after we asked another hotel employee. We were immediately showed to our room and asked did we want Sunday papers that would be added to our bill !! Room was nice but a bit rundown. Tap water in a fancy bottle was on offer. The bar was nice as was the bar food. However the evening meal was very poor and a dissappointment as this was what we were looking forward to. We felt that the place was understaffed and lacking soul. We will not be returning any time soon.

  • Stayed: November 2013, traveled as a couple
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4  Thank Sarah2909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013

We went for Sunday lunch to celebrate my mothers 80 th birthday . The hotel on arrival on a dreary Sunday was warm and welcoming , we were early so we're shown to a lovely small room where we had pre dinner drinks. The staff at all times were efficient helpful and friendly , and our 4 course meal was enjoyed by all 8 of us , and very good value for Money . The only tiny quibble I would have is that the dining room is far too big and it had an empty feeling about it. After lunch we went to the bar , again friendly bar man, and a lovely way to pass a Sunday . All of us came away very happy and would definitely recommend it to a friend .

  • Stayed: November 2013, traveled with family
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Thank Chelley B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2013

A friend and I had afternoon tea in Dunbrody House yesterday. Overall the experience was excellent, the variety and quality if the food was excellent.The real fire was so lovely and cosy on such a miserable day! Lots of people in the house having dinner and drinks which made for a wonderful atmosphere. The lady in charge was really lovely and friendly and took time to check we were doing ok and chat. It would have been full marks except for one bar man who could try to be a bit more personable. Trying to make polite conversation with him when I was paying was totally ignored to the point of rudeness and on two occasions he took coffee and water from the table that was not finished without asking. The other staff were so lovely and focused on customer service.

  • Stayed: November 2013
    • Location
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Thank WhiteFarran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dunbrody Country House Hotel

Address: R733, Arthurstown, Ireland
Location: Ireland > Province of Leinster > County Wexford > Arthurstown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Arthurstown
Price Range: $181 - $328 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dunbrody Country House Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Small luxury country house hotel built in 1830 and set in extensive gardens and estate. Acclaimed fine dining restaurant and very popular Seafood Bar combined with on-site cookery school make Dunbrody a favourite destination amongst foodies but also for those seeking to experience Irish heritage coupled with traditional hospitality.A small boutique spa offering a range of holistic therapies completes the offering at Dunbrody. Ideal spot for those seeking to get away from it all and chill. ... more   less 
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Also Known As:
Dunbrody House Hotel

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