I regularly attend a conference at this hotel and have never been overly impressed. The choice of food is not good, and the staff are very unhelpful. I have waited over 30mins for food which was featured on the carvery menu, and was not even offered an apology from the staff. This is a regular occurrence.
I called up recently to book in for a night to save me driving and spoke to the rudest receptionist I have ever come in contact with. She first tried to convince me that the conference was not on the night I was booking so was unable to get the special rate (that we had been told was available). She basically told me that she was "So Busy" and that the information I was giving her showed no conference. Too many of her sentences started with "Do you understand ...". She did eventually find that the conference was on (surprise, surprise) but instead of apologising, she continued to be rude. She wanted me to provide even more information, but after already spending 5 minutes listening to her being rude I had enough. I told her she was being unhelpful and I would not require accommodation. This led to a tirade of what I can only call abuse which I promptly hung up on. What disgusting behaviour from front of house staff.
It seems that this hotel is simply relying on the passing through trade, and see no need to put any value on good customer service. This is a pity as the hotel itself is quite nice and if fronted by the right people would be a nice place to stay.
- Official Description (provided by the hotel):
- CityNorth Hotel is a contemporary 4 star hotel that combines high standards of hospitality and service, stylish bedrooms and excellent value with a very accessible location, just 15 minutes from Dublin Airport, in the famed Boyne Valley Region. Facilities include free parking, free Wi-fi, 24 hour mini-bus service to and from Dublin Airport €10 each way & family of four (2 adults, 2 children)€20 each way, fitness suite, outdoor playground, children's games room, treatment room and local heritage trails with free audio guide. Guests can enjoy an extensive bar menu or daily carvery lunch in the relaxing Tara Lounge or choose a Table d'hote evening menu in the Mornington Restaurant. Live music in the Tara Lounge every Friday and Saturday evening from 9pm. Matthews Coaches runs a regular bus service from the hotel and serves Dublin City Centre and surrounding areas. ... more less
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- Also Known As:
- City North Gormanston