Upon arrival to an empty hotel, the manager offered us an upgrade, assumingly at no extra charge, to an executive suite. The room was spacious and freezing cold. After phoning the front desk, a heater was placed in the room, immediately fixing the problem.
The gym was crowded but stocked with all the necessary equipment. The spa/pool area could have used a deep cleaning. Everything was stained yellow and smelled of old sweat. The sauna had a clogged drain and therefore had 3 inches of stagnant, sweat filled water of which you had to step in to get into, DISGUSTING!! The steam room was out of order, which we were told was being cleaned, only to see the following day that it was still not working and definitely not clean.
Our meal that afternoon was shockingly bad. 25 minutes after ordering a roast beef sandwich and pork shoulder main, the server arrived to the table to inform us that they were out of roast beef. It took the kitchen 25 minutes to realise this??. 20 minutes later the orders arrived. My pork main was overcooked, tough and extremely poorly presented. My sweet potato wedges, which I was extremely excited for, were drenched in a jus, which flooded the plate and garnished with 50 pearl onions, no joke 50 onions.
Our meal the next night was no different. My steak was ordered medium rare, and was delivered medium well, which I chose not to return because I was starving. My partner ordered the fish n chips, advertised as cod. The fish arrived, definitely not shaped like a cod fillet. We asked the server what fish it was and were told it was codling. This should have been relayed to us before/during ordering, as codling is a very inferior fish. The fish had a dense, chewy breading. This was the worst fish n chips we have ever had!!!
The only good part about the food was the fact that you were using Waterford Blaa as the burger bun. For this I applaud you!!
At checkout, we informed management of our complaints of which he handled very well. He then noticed on the system that we owed for an upgrade, which was hugely embarrassing to have to say that the first manager had offered us the upgrade complimentary.
I will not be recommending nor returning to this venue.
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- Also Known As:
- Marriott Johnstown Hotel Enfield
- Marriott County Meath
- Marriott Enfield
- County Meath Marriott