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“Convenient location, lovely pool, lots of traffic noise!”

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Gold Coast Holiday Park & Motel
Ranked #1 of 1 Hotels in Helensvale
Certificate of Excellence
Melbourne, Australia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Convenient location, lovely pool, lots of traffic noise!”
Reviewed September 28, 2013

We stayed on an ensuite site for a week whilst visiting the theme parks. The location is very convenient to MovieWorld, WetnWild and the Outback Spectacular, although we always drove, because it would have been a very long walk! The Caravan Park itself has a lovely pool area with a great café which serves good snacks and drinks poolside. The kids especially enjoyed the water slide. The staff we met were all polite and gave assistance where required. The ensuite was modern and came supplied with soap, bath mat and hand towel which was convenient. Out major "gripe" was the noise from the freeway, however, not much the management can do about that! The one other thing I will mention is that there seems to be a number of permanent sites and I would agree with a previous reviewer that these made the park look a bit "daggy". One resident was actually quite rude/abrupt with our child when she made the honest mistake of walking between their residence and another site!

Room Tip: Choose an ensuite site if possible, as they only have one amenities block for all other sites. Choo...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Peppermint_Tea_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, September 30, 2013
Hi Peppermint Tea,

thanks for your feedback and review.

Your comments are very much appreciated - particularly about ensuring that the whole holiday park (all 32 acres) is neat clean and tidy at all times.

I apologise if you found some one wearing their grumpy pants! We usually run a very happy ship - We only have a few residents and the relationship is normally great. Apologies again.

Please do come to see us again soon. We would love to welcome you back to have another family break.
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472 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 27, 2013

Good Number One ! It was close to the theme parks and walking distance to movie world. All the staff were very friendly and helpful. They were always willing to have a chat and help you with any questions you may have had. It is also very good how you were escorted to your sight where would wold be staying for the next few days. Good number Two ! It was very clean and the free pancake and sausage days, we were there during the holiday period and there was entertainment for the children (reptile show). Now to the greats ! Kids loved the pool as it was big, had watersides, couches, lt was lit up at nighttime and was open late. They also loved the jumping pillow! The free movie nights on the big screen were also a great thing because you were able to make new friends and sit back and relax. The peddle carts were affordable and loads of fun. There was also lots of room to ride around in them. Everyone that was staying there was also very friendly. Especially one family we met. The only thing our family would recommend was to put stepping stones from the concrete slab to the ensuite for when the weathers wet.

Room Tip: We had a great caravan sight.
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  • Stayed April 2013, traveled with family
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Review collected in partnership with this hotel

Helpful?
Thank Steve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, September 30, 2013
Steve,

Thanks for a great review!

We will take on your suggestion for better stepping stones for the ensuites and get them installed shortly.

Hopefully we will see you again soon.

Safe travels till then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 27, 2013

THE GOOD. Convenient to theme parks.family friendly.front desk reception welcoming.comfortable bed.
THE BAD. Demanding full payment when pre booking or being told risk of losing room. Very tight car park. Reception only open from 7.30am to 7.30pm.Very noisy from being so close to motorway.
THE UGLY. Full garbage bag of rubbish left at front door of room. Toilet not been cleaned. Guests smoking outside the reception area.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 474Travelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, September 30, 2013
Hi Travel Girl,

Thanks for the review. Its nver fun to getthe unes that include 'ugly' in the title but at least its an opportunity for us to improve.

I apologise for your concerns about being asked to provide payment in advance - I guess its a symptom of the school holidays when demand is high and we are trying to understand if a customer does wish to make a firm booking or whether we should release the room to another family who really wants to come and enjoy the Gold Coast. If I am correct, we held your booking for 2 weeks with out any form of deposit before we asked you to indicate whether you were still interested. I apologise if you took offence. We didn't mean to upset you in any way.

Our reception is available 24 hours for our guests. We do close the office at 730 (but remain on duty and in person) each evening simply because there isn't enough demand to keep it open late into the evening. If this was unacceptable to you, i apologise for any inconvenience caused.

You mention that the carpark is tight. Please make mention of this when next you visit as we have 32 acres of Holiday Park, 16 of which is completely open, flat and grassy but with plenty of carpark slabs. We would be very happy to help if you require extra assistance with parking or would prefer an alternative spot.

I was very concerned to hear your comments in relation to a garbage bag and your loo not being cleaned. I have reviewed our procedures and cannot understand how this might of happened. Please accept my apologies and know that we will revist our procedures to make sure that this sort of thing cannot occur.

Smokers outside? Even though its the law in Qld that accommodation and public places are to be smoke free (thus forcing people outside to smoke), I acknowledge that as a non smoker it can be disconcerting . I apologise if it offended you.

Thank you for bringing these matters to our attention. I regret that we didnt have the opportunity to to fix any concerns you had at the time. An online apology is hardly the best outcome for either of us.

Hopefully when next you visit us we will be able to make a better impression.
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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 16, 2013

If your objective is to visit all the theme parks on the Gold Coast, this park, maybe for you.

Staff were very friendly on our arrival and the ensuite sites are quite large and easy to reverse the van into.

The pool and cafe is great, staff were friendly.

This Big 4 allows the kids ride their scooters and bikes which is a bonus as Maroochy Palms Big 4 did not.

The motorway next to the park lets it down though.... Very noisy!!!

Also, whilst the sites are ensuite sites are nice, the are placed towards the back of the park with all the permanent sites, which some are quite run down and makes the park look "daggy" in areas.

As we have been traveling up the east coast for 4 weeks and heading back home to Wollongong, we stayed at different Big 4 locations, we loved Treasure Island which is closer to Surfers Paradise. I think we might give this park a miss next time.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, September 17, 2013
Hi Fiona

Thanks for your review.

It looks like we didn't WOW you which means we let you down. I appreciate your honesty and will take your comments on board about being 'daggy'.

I hope that next time you stay with us you have a better time of it.

Best wishes for your travels back to the Gong.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paxton NSW
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 15, 2013

We have 4 kids (1 teenager, a 9yr old, 7yrold with special needs & a 5yr old with ADHD), this park was in the ideal spot just a 15min walk or 2 min car trip to movie world wet n wild & out back spectacular a 25min drive in2 sea world & a 45min drive in2 Brisbane city, Our whole family had a blast & this mummy bear enjoyed the spa every night after LONG walks around the theme parks, all kids daddy include enjoyed the 4x4 bikes & the jumps at the bike track, miss 16yhrs loved the animal farm, masster 5yrs made great use of the jumping pillow & miss 9yrs & miss 7yrs LOVED the pool every evening, we even played soccer & footy (theres even room for a game of cricket aswell for big kids alike) down by the creek on the oval near the beautiful bushland, tennis courts (we ran out of time & didn't get to play) but 110% THE BEST HOLIDAY you will have & WE have Have already planned tore-Visit again, for a LARGE Family it was reasonably priced & we have difficult fining places for us as we have 4kids not the average 2.5 & I Recommend you all stay the staff are beautifully mannered & kind & extremely helpful Thank You Gold coast holiday Park for making our stay SPECTACULAR :) I give it 10 stars :)

Room Tip: we travelled 10 & half hrs by car with 4 kids to visit here & IT was worth it wish we could...
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MRNMRSSMITH75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, September 15, 2013
Hi MRNMRSSMITH75

Thanks so much for this great review. We are thrilled that you had such a great time at our Holiday Park.

Please do come again and enjoy another stay with us soon.

Safe travels till we see you again :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2013

We had a amazing time, we loved that we could not only take our puppies but they were made welcome! Great prices at the cafe and lovely food . Lots of little treats to keep the kids going during the day with ice blocks , cupcakes and milk shakes a big hit. For adults cocktails and nachos by he pool in the evening whilst the kids swim and dogs sleep at our feel. Perfect cabin just wish I could go back sooner!!!

Room Tip: We liked the cabin with toilet and shower with our dogs welcome
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, September 12, 2013
Hi Anne L + kids & puppies!!

Thanks for the great review. We love families and we love fur babies like yours. It was a pleasure having you stay with us and we hope you can make the trek again sometime soon. Brisbane not toooo far away!!

We would love to welcome you and the whole tribe again soon.

Safe travels till we see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed September 6, 2013

What an excellent park the staff are very friendly and helpful . We went to stay for six nights and stayed for nine. We had a ball and are definitely coming back . The best park we have ever stayed at great park

  • Stayed August 2013
    • Location
    • Cleanliness
Helpful?
Thank Shakiellevs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GCHP, Owner at Gold Coast Holiday Park & Motel, responded to this review, September 12, 2013
Hi Shakiellevs,

Aww Shucks..... :))) thanks for such a fabulous review & thanks also for staying a few extra days to soak up the sun and relax at the pool. We loved having you here.

Hope to see you again soon - safe travels till we do.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gold Coast Holiday Park & Motel

Property: Gold Coast Holiday Park & Motel
Address: 66-86 Siganto Dr, Helensvale, Gold Coast, Queensland 4212, Australia
Location: Australia > Queensland > Gold Coast > Helensvale
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Helensvale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gold Coast Holiday Park & Motel 4*
Number of rooms: 80
Official Description (provided by the hotel):
BIG4 Gold Coast Holiday Park is the nearest caravan park to the Gold Coast Theme Parks with family and pet friendly accommodation located across the road from Movie World, Wet'n'Wild, Outback Spectacular & only 2 minutes' drive from Dream World & White Water World. It's the perfect place to base yourself when exploring the Gold Coast. ... more   less 
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Also Known As:
Gold Coast Holiday Park & Motel Helensvale

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