Myself and 3 friends stayed on a Groupon deal. I telephoned to book 2 twin rooms and asked for upgrades and quote for same, we were booked into the 2 balcony rooms. Our reason for upgrades were some reviews said the Attic rooms are small. (Some of my group are clausaphobic). On checking into our rooms we discovered double beds and had to ask twice to have them changed into twin beds. Female at reception not at all helpful. When checking out at reception with another female we were told a different price than had been quoted for upgrades so we requested to speak to the Manager, who turned out to be the person I had spoke to on the phone. After quite a lengthy discussion and asking for the Groupon Voucher where I had written down the quotes and their refusal to get the voucher we were able to proceed with the original quote. Again let down by reception staff. The staff in Jacks bar were very friendly. The Spa is lovely and the staff in the Spa were fantastic. Lovely hotel and Spa but let down by Reception Staff that we encountered.
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- Also Known As:
- Ballyliffin Lodge And Spa Hotel
- Ballyliffin Hotel Ballyliffin
- Ballyliffin Donegal
- Ballyliffin Hotel Donegal
- Ballyliffin Lodge Hotel
- Ballyliffin Spa Hotel