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10 - 15 of 372 reviews
Reviewed May 12, 2019 via mobile

Outstanding resort, great staff, great food, great pools and views. However unfortunately this hotel is full of a new tourist called the Chinese tourist... In all my travels I have never experienced the level of rudeness, disrespect, basic manners and deafness as I have with these guests. Some incidents witnessed included taking food from breakfast buffets with their hands then putting them back bread cut fruit, hot dogs it was unreal. Also constant shouting at one another, screaming down the phone on face time and playing music on their phones at meal times. Kids swimming naked in pool, men spitting and kids pissing in bins, it really is an experience I'd rather forget. I'll only come back to this hotel if they have guests that behave like humans... Until that changes I won't be returning which is a shame as the staff, hotel, views are incredible.

Date of stay: May 2019
Trip type: Traveled with family
4  Thank Fleurieuexpert
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aochalongvillaandspa, Guest Relations Manager at Ao Chalong Villa & Spa, responded to this reviewResponded May 15, 2019

Dear Guest,

Greeting from Aochalong Villa Resort & Spa!

Thank you for choosing the Aochalong Villa Resort & Spa to stayed with us.
I would like to say on behalf of management and staff thanks for taking your time to write such a good review.
for Service team and staff. I apologize for any inconvenience cause to you.

Have a wonderful day.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 1, 2019 via mobile

This property has a stunning outlook and facilities but what stood out the most for us was the staff! Everyone was extremely helpful, they gave us tips and advice and provided anything we needed. Great place and people!

Date of stay: May 2019
Trip type: Traveled as a couple
1  Thank Jacqui S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aochalongvillaandspa, Guest Relations Manager at Ao Chalong Villa & Spa, responded to this reviewResponded May 3, 2019

Dear Guest,

Hi from all the team here and thank you for taking the time to write such a nice review.

We were so happy to read how much you enjoyed your holiday with us and its especially nice to learn that you enjoyed the service experience with our amazing team.

All of us look forward to welcoming you back one day and again, thanks for sharing your experience.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019

The poolside villa and pools are amazing. We enjoyd our vacation there. Super nice place, nice and quiet (we stayd there in march). Everything was clean and tide.
The staff was very helpful with everything. Manager Steve was amazing and made it an extra convenient and pleasant vacation for us.

Date of stay: March 2019
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Janek V
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aochalongvillaandspa, Guest Relations Manager at Ao Chalong Villa & Spa, responded to this reviewResponded April 26, 2019

Dear Janek,

Hi from all the team here and thank you for taking the time to write a lovely review.

We were so happy to read how much you enjoyed your holiday with us and its especially nice to learn that you enjoyed the service experience with our amazing team.

We are also lucky to have such an amazing site and I share with you the view that it is one of the most special places on Earth :)

All of us look forward to welcoming you back one day and again for your aniniversary,
thanks for sharing your experience.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019 via mobile

There was nothing at all to complain about, the service, staff, food, room was superb. We stayed in ocean front room, the best, well worth the extra for this. The infinity pool was fabulous, and only a few people in it, we loved it. Steve helped with travel arrangements, and advice. We will be back if in the area again.

Date of stay: April 2019
Trip type: Traveled as a couple
2  Thank Sheila P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aochalongvillaandspa, Guest Relations Manager at Ao Chalong Villa & Spa, responded to this reviewResponded April 26, 2019

Dear Sheila,

Thanks for the lovely review and I'm so happy you had a nice time with us.

I'm delighted that the overall experience exceeded your expectations and all of us
hope you make it back again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2019 via mobile

Second time staying at this hotel. Upgraded to a seaview villa for a reasonable nightly rate. Great location, quiet and out the way from the busy streets. Perfect for solo traveller. Highly recommended

Date of stay: April 2019
Trip type: Traveled solo
1  Thank Chris O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Aochalongvillaandspa, Front Office Manager at Ao Chalong Villa & Spa, responded to this reviewResponded April 21, 2019

Dear Chris

Hi from all the team here and thank you for taking the time to write such a nice review.
It was great to met you and congratulations again!

We were so happy to read how much you enjoyed your holiday with us and its especially nice to learn that you enjoyed the service experience with our amazing team.

People do make the experience in any hotel and we are blessed to have such a great team of warm,
sincere people who really do love making our guests happy.

We are also lucky to have such an amazing site and I share with you the view that it is one of the most special places on Earth :)

All of us look forward to welcoming you back one day and again, thanks for sharing your experience.

Best regards,
Kung

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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