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“Good, Bad, and Ugly - Be Careful”

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Villa Zolitude Resort and Spa
Ranked #1 of 15 Hotels in Chalong
Certificate of Excellence
Level 5 Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
“Good, Bad, and Ugly - Be Careful”
Reviewed February 19, 2013

Stayed for 5 nights during the Chinese New Year holidays in the two-floor Grand Pool Villa, with wife and kids. Very mixed feelings about this resort.

Location: It's in Chalong, very close to Wat Chalong and Big Buddha, but about 45 mins from the airport. The resort is located on a hill, with nothing nearby on foot, so the experience is very different from staying in one of those typical Laguna area resorts. Private, but inconvenient, it's a trade off. I actually found the location to be somewhat of a positive.

View: Less than advertised. You really have to squint and concentrate to see Chalong Bay. Most of the villas seem to have a good view of other villas, but not much else. It's more of a "secluded" feel surrounded by trees.

Noise: It's mentioned in other reviews, and there are insects (cicadas?) that live on the trees that produce a sound that is very similar to a loud fire alarm. My wife and I debated for a day whether it's actually an errant fire alarm or "sound of nature." We got used to it and didn't mind it all that much, but for some this could be an issue. Strange but true.

Mosquitoes: It's an issue. There are lots of them. At dinner, during sleep, it's like fighting an army of vampires.

Hotel/Common Areas: Pretty. Villa is big, private pool is nice, general decor is stylish, and since the resort is in a heavily forested area, the ambience is good. One thing is that the resort is on a hill, which means getting from one place to another always involves walking up or down a steep incline. Not so convenient with a toddler.

Food: Sucks really bad. Breakfast was shameful, seems like most of the food was taken straight from the can, and not much variety either. Wine list is a joke - I've seen better selection at a 7-Eleven, this is the worst wine list during my 20 years of travelling. Dinner was slightly better (especially the Thai food), but distracting due to mosquitoes.

Maintenance: Actually not that much wear and tear overall, but they are cutting corners. Sunchairs in the main pool are so worn out that it's actually hazardous to use.

Service: The staff tries to be friendly, but here's the thing - they don't speak enough English to understand what you're saying. I've been to Phuket many times in the past, and this is the first time language was an issue. Again, cutting corners.

Identity Crisis: This resort was designed to be a private getaway for couples. The actual clientele is mostly family with small children. We were one of them. The resort needs to decide what it wants to be, because currently they are straddling the fence. Can't recommed to families because the resort is not kid-friendly or child-safe, and yet can't recommend to couples because there are just too many children running around (mine included).

And now, the last but the most serious complaint - ethics and respect for customers.

To cut a long story short, the resort advertised a "Super Saver" rate at around $400 per night. I thought this was a bargain given the size and quality of the villa, but also made sense since the resort is on a hill (and not near the ocean), and well, it's in Chalong and not Laguna or Kamala. They billed me $400 per night for the first 4 nights, and $1600 for the last night. Read that again. The last night cost the same as the first 4 nights combined. Their explanation was that the rate went up on the last day due to full occupany, and in any case the rate was disclosed in the confirmation email. It was. I should have read more carefully, but I have never seen anything like it. I was so enraged by this obvious and shameful ploy that I had a 20-min argument during check-out with the manager, after which he agreed to discount the final night rate to the same $400. Thank you, but this ploy was unethical. Just charge $600 per night and be honest about it. The reality is, I think this resort was designed for a certain type of clientele spending certain amount of money, and it's become a kiddie-resort, and now the numbers don't work out and they need to cut corners. Spend less on maintenance, hire less experienced less English-friendly staff, serve crappy breakfast, and stoop to these outrageous marketing ploys. I feel sorry for the manager who has to carry out these orders.

It's a shame because the resort has some potential. The villas are really nice.

Room Tip: Two-storey Grand Pool Villa is very nice but not suitable for small children.
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Tommy0609
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, February 24, 2013
Dear Tommy0609,
Warmest greetings from Villa Zolitude, Phuket!
Thank you for choosing to reside with us at Villa Zolitude.
We are very grateful for your valuable feedback and would like to express our sincere regrets for any inconveniences or discomfort caused during your stay with us. We are deeply concerned that we have failed to live up to your expectations.
Having said that, we appreciate the comments you have outlined regarding the breakfast quality and the wine list. Please be assured that we value your feedback and will certainly look into it to further improve on our products.
On a different note, the English communication skills of our staff was recovered to your satisfaction, please accept our apologies again for the inconvenience. This has highlighted that there exists an opportunity for more intensive training on our part.

We are deeply concerned with the rest of your feedback. We would like to assure you that we had taken note of the points stated and it will be looked into. We are not in situation to excuse of this matter. We did not intent to make you enrage on this situation as well. However, on behalf of Villa Zolitude we would like to express our heartfelt apologies again for this matter and your unpleasant experience in our resort.

Yours sicerely,
Anuchit Phangkruea
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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591 reviews from our community

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Antwerp, Belgium
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 18, 2013

This was our second stay at Villa Zolitude and we loved it! We were pampered by the staff during our entire stay.
Last year we stayed in one of the grand pool villas but this time we tried a deluxe villa which was also superb! A large villa with a lovely pool and a big terrace, nestled in the sounds and greens of nature.
We had a 90 min aroma massage which was absolutely relaxing.
And oke you are a bit isolated from the rest of Phuket but that is the reason why we love Villa Zolitude so much! It is quite and peaceful and the staff is always smiling and ready to help were needed.
When we come back to Thailand we will definitely be staying here again!
Thank you Villla Zolitude and see you again as soon as possible!
Greetings from Vadim&Christel, room 111

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vadimchristel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, February 20, 2013
Dear Vadim&Christel,
Warmest greetings from Villa Zolitude, Phuket!
We would like to take this opportunity to thank you for returning to stay with us at Villa Zolitude. It is our privilege to be of service to you again. Thank you again for taking your time to shared your review on Tripadvisor.
We are very grateful for your generous compliments and are delighted that you have had an enjoyable stay again with us. It gives us great pleasure to be reading your reviews, on how perfect your stay went. It is very pleased to hear that both of you will definitely be coming back to us on your next visit!
Thank you again for returning to stay with us and taking precious time in letting us and others know your thoughts. The Villa Zolitude hope to be of service to both of you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Monica, California
Level 5 Contributor
53 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed February 17, 2013

This resort is up in the hills in a pleasant, isolated setting. It is nice but not so nice that I'd want to just hang out at the resort the entire time I was there and getting away to the beach or Phuket town is a hassle.

The villas are large and clean. They each have a private pool which is a nice feature and there is a larger pool for all to use which is nice, as well. The restaurant is nice with a decent menu and good service.

There is wifi in the room which worked well. There is a selection of free DVD's to watch on the in-room DVD player.

Room Tip: If you don't want to be dependent on golfcart rides to and from the common areas, a room closer...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ayr2l8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, February 20, 2013
Dear Ayr2l8,
Warmest greetings from Villa Zolitude, Phuket!
We would like to thank you for choosing Villa Zolitude as your preferred venue of accommodation and in taking your time in letting us know your thoughts. It is our privilege to be of service to you. We are glad that our service made your stay worthwhile but on the other hand, we are deeply concerned with the rest of your feedback. We would like to assure you that we had taken note of the points stated and it will be looked into.
We hope this would not stop you from returning and giving us another chance. We sincerely hope to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HONGKONG
Level 6 Contributor
204 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 25, 2013

We booked the hotel by offical website, they provide variety room options and bargin price, the location at quiet hillside , resort well facilited, nice food in restaurant, very friendly staffs, our package included 90mins spa treatment for couple, we recieved heavely service, our resort located in hilltop, fantastic view and inroom decoration, cozy funitured with nice private pool, as we celebrated our anniversary, they provide a wonderful candle light dinner with glass of wine and flower tubebath, incredible experience, this resort is deserved high marks and high rate in reviews. Beaches closeby , and resort provide transport transfer, just the timetable not so often. Just we lost the iphone in beach, we would appreciate if the resort can provide an on site desktop at libaray.Anyway, it's a good choice for real relaxing vacation.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank finejenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, February 17, 2013
Dear finejenny,
Warmest greetings from Villa Zolitude, Phuket!
We would like to thank you for choosing Villa Zolitude as your preferred venue of accommodation, and in investing valuable time to share with us and others your generous compliments. It is our privilege to be of service to you.
We are thrilled that you had enjoyed the fantastic villa and service during your stay with us at Villa Zolitude. It is very pleased to hear that you loved our location and breathtaking views. We are assured that we had taken note on your comment of site desktop at library.
Please accept our regret for your iphone and thank you again for taking precious time in letting us know your thoughts. We look forward to the pleasure of welcoming you back to Villa Zolitude in the very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level 3 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 24, 2013

Spent a week here with my wife and 4 year old daughter - had a great time, unwound. VZ is really good - super clean, very relaxing with excellent service/staff. It deserves its good reputation. Beach foray was good, city mall - well, its a city mall.

The cookery class was excellent and my wife loved it. Full marks to chef teaching. Also the little local market was superb, worth a 2 hour trip. We had a super time and fully recommend VZ. My daughter was the only kid there, but loved the greenery and swimming in both the main and private villa pools.

Room Tip: private villas with pools superb
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank synnefoula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, February 4, 2013
Dear synnefoula,
Warmest greetings from Villa Zolitude, Phuket!
We would like to thank you for choosing Villa Zolitude as your preferred venue of accommodation. It is our privilege to be of service to you.
Thank you again for the generous compliments on the great stay you and your family had. It gives us great pleasure to be reading your comments and are very delighted to hear that our colleagues had made your stay enjoyable.
It leaves us now to look forward to welcoming you back to Villa Zolitude many more times in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed January 23, 2013

We have stayed in VZ for four days recently, I would conclude this journey is "Nice" but can be perfect if there are some minor points being improved.
I have booked this trip a month ago and I have read from tripadvisor that a higher floor will have a better view, i.e. room no. starting with 4, thus I sent a request to the resort, and they replied that they would try their best for the arrangement. However, when I got to check in, I discovered I only granted a room in the third row, i.e. not the fourth row as I requested. And they explained that the fourth row villa are N/A, however as from my observation, they are empty. Anyway this won't ruin my mood of holiday too much, since the room they granted me has good view too.
And other points about the resort is near to perfect, I especially love the "relaxing" atomosphere created inside the whole resort, whenever you get into it, you really won't want to get out.
The pool inside the room is wonderful, not too large but enough for us to have some swimming.
The room is very clean, and their pest control was quite good, at least inside the sleeping room, you won't find any insect, however you will find some of them on the lower desk which will not allow you stay in front of your pool during the night time.
The staffs around the whole resort are attentive, and the view of the resturant is good, and I can really found some DVD that I am really interested in the library, that adds a lot of marks.

However, I think that the Zense Spa is a bit over-priced, we have spent about 10,000 THB for two people, which I would expect a better quality of it.

Room Tip: Room 306 has no tree obstructions hence you can have the spectucular view of the Chalong Bay
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lmGer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, February 3, 2013
Dear lmGer,
Warmest greetings from Villa Zolitude, Phuket!
We would like to express our sincere thanks to you for choosing Villa Zolitude as your preferred choice of accommodation, and in taking precious time to share with us your generous compliments. It is our privilege to be of service to you. We are very grateful for your valuable compliments and are delighted that you have had an enjoyable stay with us. We are also pleased that you loved the view from your villa. Please accept our sincere apologies for the fact that we have clearly not met your expectations of the villa allocation process.
On a different note, though the prices at our Zense Spa was recovered to your satisfaction, please accept our apologies again for this. Your comments had been shared accordingly. Thank you for letting us know this matter.
Once again, our sincere apologies. We hope this would not stop you from returning and giving us another chance. We sincerely hope to be of service to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leamington Spa, United Kingdom
Level 6 Contributor
102 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed January 23, 2013

We had very high expectations after reading all the reviews and booked 3 nights in the private pool villa, but in the end we were slightly underwhelmed. Service was attentive and the check in area is beautifully decorated with a nice view.

We were driven down the hill to our villa, but even though it's very spacious, the layout was a bit strange with a very large open kitchen without any cutlery or dishes and a sort of a bar area with the sofa pushed against it. It reminded me of some sort of timeshare condo instead of a luxury hotel. The bedroom area is more stylish with a large open bathroom with double sinks. Compared to some other similar resorts we've stayed in we expected something more stylish. It was certainly nice and comfortable, but not amazing. The air conditioning was rather noisy as well.

Our main disappointment was the lack of privacy. Next to the outside doorway you can look straight into the bedroom, so that anyone walking along the path could look inside. We ended up keeping the curtains closed, which defeats the purpose of a "private" villa. You could also look down into the pool area from the raised main path so we could not relax in the pool without people walking by and looking into the terrace area. This would probably be less of a problem for the other villas, so we were unlucky to have the location at the entry to the parking area.

We rented a car and it was possible to park on the private road which was very convenient.
We had dinner at the hotel restaurant on christmas eve and was pleasantly surprised that we could order a la carte and not obliged to take the christmas dinner as at many other hotels in Thailand. Food was tasty and reasonably priced. Service was good also. We had breakfast had the same restaurant, but found the buffet rather simple and nothing like the selection at the Renaissance where we stayed before. I missed having fresh juice and even the asian selections were just ok.There was little variation the three days we were there, so it was fine for a light meal but nothing to look forward to.

There is a book and dvd library which we enjoyed, although some of the dvds are obviously pirated copies. Ok for Thailand but not really fitting for a five star resort... We considered using the spa, but the location next to the main parking wasn't particularly enticing and we preferred to go to the beach instead.

Upon check out they confirmed if we had not left anything in the room, and they found a battery charger for my camera that I had left plugged in. That left a good last impression, so the service is definitely top notch. Too bad that our private villa was anything but.

Room Tip: Ask for a private room which can not be seen from the path
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlogGrandVoyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
villazolitude, Manager at Villa Zolitude Resort and Spa, responded to this review, January 27, 2013
Dear BlogGrandVoyageur,
Warmest greetings from Villa Zolitude, Phuket!
We would like to thank you for choosing Villa Zolitude as your preferred venue of accommodation. Thank you again for taking precious time in letting us know how your stay went, and for the suggestions which you have made. We are very grateful for your valuable feedback and would like to express our sincere regrets for any inconveniences or discomfort caused during your stay with us. We are deeply concerned that we have failed to live up to your expectations.
We will not rest on our laurels and will continue to upgrade our guestvilla, furnishings and privacy to deliver the highest standard of excellence. Please be assured that we have taken note of your comment on lack of privacy.
On different notes, we appreciate the comments you have outlined regarding the breakfast qualities and the pirated copies of dvds. Please be assured that we value your feedback and will certainly look into it to further improve on our products. The dvds we collected from the people whom left them in villas as departure, we do not intend to violate the other's copyright. However, please accept our appreciation for bringing this matter to our attention!
Once again, thank you for taking the time to share your review with us & allowing us to use your feedback to improve ourselves. We hope to have the pleasure of welcoming you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Villa Zolitude Resort and Spa

Property: Villa Zolitude Resort and Spa
Address: 53/25 Moo5 Soi Bann Nai Trok, Chaofa Nok Rd | Muang, Chalong, Phuket Town, Phuket 83130, Thailand
Phone Number:
Location: Thailand > Phuket > Phuket Town > Chalong
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Chalong
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Villa Zolitude Resort and Spa 5*
Number of rooms: 45
Official Description (provided by the hotel):
Small and Intimate, nested on the heart of a hill overlooking the Andaman Sea. The Villa Zolitude, hidden in the hillside exotic jungle. Whilst tropical oasis has an air of rustic charm, it is as luxurious and sophisticated as you could wish.Each exclusive cottage is an exotic fusion of earth and Moroccan luxurious touch; a level of sophistication, stylish in accommodation and service that vividly contrasts with the primeval environment. Game drives and excursions are arranged to meet the wild life at close quarters and guests can explore their own roots, the pearl of Andaman. ... more   less 
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Also Known As:
Villa Zolitude Hotel Chalong
Zolitude Hotel Chalong
Villa Zolitude Resort And Spa Phuket/Chalong

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