We stayed at Hotel Cristallo for only one night in August but I was very impressed by the hotel in that short period of time. The hotel and rooms are modern, comfortable, clean and very spacious (by Italian standards).
The staff was extremely professional and friendly and went out of their way to assist us. My husband's luggage broke and we went to the front desk to ask if we could borrow some tools so he could fix it and they loaned us some basic tools which was very nice. Then, I couldn't figure out how to turn the heat on in our room and inquired at the front desk. Being that it was August, they don't normally heat the rooms however being from Southern California, I was cold at night and they accommodated my request and had someone turn on the heat in our room! We also needed to purchase a specific item and the front desk staff were very helpful in directing us to a store where they thought we could find the item (which we did). Upon checking out, we were also given a jar of preserves which I thought was a nice touch. The staff went above and beyond in my opinion. I also solicited advice from the person at the front desk about a driving route that would maximize photo opportunities and she gave me advice which worked out very well.
We ate dinner and breakfast at the hotel and both were superb. The dinner was outstanding and the night we were there they had a dessert buffet the likes of which I've never seen! Everything was artfully and beautifully displayed and everyone was taking pictures of the dessert spread because it was so nice. Breakfast was equally as good with a large selection of items.
I wish we had been able to stay longer as the Dolomites area is really lovely and this hotel would make a nice base from which to explore the area. I would definitely stay at Hotel Cristallo again and would definitely recommend it to others.
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