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“disapointing”
Review of Hotel La Majun

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Hotel La Majun
Ranked #6 of 18 Hotels in La Villa
Certificate of Excellence
Reviewed May 31, 2013

we booked 4 rooms via booking.com with cancelation option, had to cancel due to illnes on May 25th. and contacted booking.com. Booking.com informed us 0n 27.05. that hotel refuses cancellation.
yet on 30.05. hotel writes me to ask when we will arrive. When I told them that we tried to cancel 4 days ago, they immediately charged € 1.784,- to my credit card.
this is not what I call a nice experience, recommend to observe cancellation policies more careful when using booking.com.

  • Stayed: May 2013, traveled on business
    • Service
1  Thank curtis69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redazione L, Proprietario at Hotel La Majun, responded to this reviewResponded June 5, 2013

Dear Mr “Curtis69”,

First of all thank you to drop a line regarding your booking.

We are very sorry to hear your disapproval and disappointment regarding your no-show. We are certain, that if you had crossed the threshold of our house, we'd be able to fully satisfy your stay and you would hold unforgettable memory of our house and our wonderful mountains, the Dolomites.
Both we and all our staff work with dedication, smile and love, this is demonstrated by the positive reviews received in all these years.

To leave no doubts we would like to clarify how reservation through Booking.com works:

In the selling contractual clauses of Booking.com website, the cancellation policy is always underlined in every reservation.
Please note this on your Booking.com report:
“Cancellation: If cancelled or modified up to 7 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.”

Until today we haven’t receive any official cancellation from you, through booking.com, that’s why on the 30th May we were waiting for you until late at night, with a small dinner in the oven. It wouldn’t be nice to leave our dear guests with an empty stomach.

Please note that we always recommend our dear guest to subscribe an insurance so as to avoid unpleasant costs, on our web-site there is a special link for this.

We are very sorry again for the circumstance, because the guest´s satisfaction and pleasure is our philosophy all along.
We would be very pleased to host you at our home in another time and give you exciting moments.


Our Kind Regards from all La Majun staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (179)
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30 - 36 of 180 reviews

Reviewed March 11, 2013

I recommend this hotel in every way. It is well located, has good views, excellent facilities etc. But above all the staff are so welcoming that you believe this is a home from home. The food is excellent too. We came as an assorted party of eight all of whom had an unqualified good stay.

  • Stayed: February 2013, traveled with friends
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1  Thank MonsieurCroquette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2013

Despite a pleasant environment and good service, I was very disappointed with the tuna and artichoke salad ordered in the cafe. The tuna was cut into small chunks and overcooked with a rubbery not fresh taste. For the quality of the hotel and the price paid, I would suggest that the kitchen revamp its handling of tuna for this salad.

  • Stayed: February 2013, traveled solo
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1  Thank LaBernardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2013

I am a returnig guest to this hotel.
The hotel is situated directly in the centre of La Villa on one hand and on the other close enough to chair lift that takes you to gondula that you can actually ski from the hotel and to the hotel at the end of the day. If front of the hotel there are slopes and ski school for children.
The rooms are clean and cosy. Suites are naturally more spacious than the "regular rooms" but since I have already slept in both I can say that also the rooms are nice to stay in.
The hotel has a spa with the smumming pool, saunas and massages.
Regarding food I can only say that it has gotten better and they have bigger and more various selection of starters since my last stay at the hotel. They also have good wine selection.
The staff is really nice and helpfull.
The wifi still isn't entirely for free ( you have to pay 5 EUR for the pasword) but it is much cheaper than it used to be.

  • Stayed: February 2013, traveled with family
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Thank The E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2012

we had 7 nights in the dolomites , here we had only a night stop, but the time we spent was amazing and relaxing. huge wellness, tasty food. worth the money. we would go back for the winter. la villa also a lovely town.

  • Stayed: October 2012, traveled on business
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2  Thank AkosK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012 via mobile

I spent a few days in this beautiful hotel nestled in the Dolomites, and 'run really well by mother and daughter are really nice and helpful. This hotel has spacious rooms with a beautiful view of the slopes and the mountains, the restaurant and 'really good, fine cuisine and well maintained, cozy and well maintained, breakfast and high-quality products. the wellness center with swimming pool and really nice, and free for hotel guests. perfect stay to return to racing

  • Stayed: December 2011
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Thank barsic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 17, 2012

We stayed at this hotel 2 times and both times it was a memorable and wonderful experience! Warm/ cosy feeling, highest level service, beautiful surroundings, nice, clean, stylish rooms, family atmosphere, and excellent kitchen! Personally the dinner was a highlight of my day! The staff was very helpful and friendly trying to please every our need. Nice and relaxing spa area. Beautiful terrace outside the hotel where you can eat and take sun. Normally we like to change but I would love to come back to this hotel again and again!

  • Stayed: February 2012, traveled with family
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Thank carolina j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel La Majun

Address: Strada Colz 59, 39036 La Villa, Badia, Italy
Location: Italy > Trentino-Alto Adige > Province of South Tyrol > Badia > La Villa
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 18 Hotels in La Villa
Price Range: $234 - $612 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel La Majun 4*
Number of rooms: 32
Official Description (provided by the hotel):
Linee nitide e sobrie che non mancano di intimità. Stoffe lavorate a mano che non mancano di morbidezza. Tanto legno, a riflettere il legame che ci unisce ai boschi delle nostre montagne. E a fare da filo conduttore, la creatività della famiglia Rinna e Mellauner, con un spirito e una passione che animano l'intera struttura. Lo sguardo rivolto all'esterno, con una grande apertura di spirito, e il cuore a guardare dentro, a vivere il senso autentico della famiglia: è questo a fare dell'Hotel La Majun e di La Villa in Alta Badia luoghi da sempre speciali. È la natura, qui a La Villa, a ispirare gli ambienti: nelle camere e nelle suites dal gusto moderno non mancano i tratti che ricordano il carattere brusco e selvaggio delle montagne, la profondità dei loro boschi e il profumo dei pascoli alpini. Rivestite in legno chiaro, le stanze si aprono sulle montagne e dalle terrazze e i poggioli che si affacciano sui prati si odora tutta la fragranza dei fiori di montagna. ... more   less 
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