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Reviewed November 15, 2018

Such an amazing stay here, from beginning to end. Vivian at the front desk was such a gem and so personable, we were given a beautiful rose since it was our anniversary and all benefits were explained and escorted to the elevator. We had booked through the Shang ri La Luxyury Circle rate and had been upgraded to a Grand Deluxe Room with amazing views of the Taipei 101. Waiting for us were such amazing gifts including a bottle of wine, a chocolate bar shaped like the hotel, pineapple cakes, and snacks. The room itself was very spacious and pristinely clean. Bathroom had a huge tub, an amazing waterfall shower, and one of those Japanese toilets. One of the best hotel rooms I've ever stayed in!
Breakfast in the morning was quite good but not amazing, service could have been a little better. Honestly our breakfast at the Regent was much better. We had dinner at Marco Polo, the Italian restaurant, and service up there was amazing. The food was extremely tasty although it definitely took quite awhile for the food to come out by I believe that may have been intentional for the ambiance.
We also used the pool and fitness center. The pool was on the rooftop and had such a great vibe. The lifeguards were very friendly and constantly turned on the timer to the hot tub for us whenever it turned off. Fitness center was just right in terms of the equipment and size and the ladies working there were very friendly as well.
In terms of location, it's not too too far from a metro stop but is about a 10-15 min walk. It's located right above an underground mall which includes a very nice grocery store so has plenty to offer as well. It's about $1200NTD to Taoyuan airport from the hotel. Highly recommend this hotel and will definitely be back!

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank silverm0623
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaTaipei, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded November 19, 2018

Dear silverm0623,

We thank you for taking the time to leave a tripadvisor review commenting after your recent stay with us. We truly appreciate your various feedback and for showing your support to the property.

On behalf of all our teams and colleagues, we sincerely look forward to welcoming you back to your "home away from home" when in Taipei.

Best regards,

Randy F. Zupanski
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2018 via mobile

The Shangri-La is a beautiful hotel - very calm and luxurious with absolute top notch service. The icing on the cake was the complimentary cocktail party for guests, where drinks and canapés were served and members of senior management of the hotel, including the hotel’s General Manager, took the time to great people individually and spent time talking to each guest. I would highly recommend the Shanghai-La Taipei for anyone visiting the city who wants to stay in a true 5-star property.

Date of stay: October 2018
Trip type: Traveled with family
Thank Sean S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaTaipei, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded November 19, 2018

Dear Sean S,

We thank you for taking the time to leave a tripadvisor review commenting after your recent stay with us. We truly appreciate your various feedback and for showing your support to the property.

On behalf of all our teams and colleagues, we sincerely look forward to welcoming you back to your "home away from home" when in Taipei.

Best regards,

Randy F. Zupanski
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2018 via mobile

Thank you. our room attendant is so good and hardworking. She cleaned up our messy then make sure that we have a nice and comfortable room to stay. Next time I will came again. It is such a nice hotel.

Date of stay: November 2018
Trip type: Traveled on business
Thank Wanderer34192913936
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaTaipei, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded November 13, 2018

Dear Wanderer34192913936,

We sincerely thank you very much for staying with us and sharing of such a nice feedback on your recent stay. We are glad to know that you have enjoyed our overall services and facilities. As a team, we will continue to deliver the best quality level of services to each and every guest. I have also taken the liberty to pass on this note to Linda for her information.

We sincerely look forward to the opportunity of serving you once again at Shangri-La's Far Eastern Plaza Hotel,
Taipei.

Best regards,


Randy F. Zupanski
General Manager

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Reviewed November 10, 2018

A very well established and consistently well run Hotel that will not disappoint you. Most of the staff there are ShangriLa Taipei lifers & they make great efforts to look after their returning guests, small touches like Eats with your name on it, Lobby Managers will wait at the entrance to await your arrivals etc.....
I had dinner at Shang Palace last night and the Manageress from Li Bai took initiatives to have my unfinished Whisky bottle of the previous night at Li Bai at the ready on my Table.

Room tip: Rooms with XX14 to XX32 have the view of 101.
Date of stay: November 2018
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank jacksonleungcs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaTaipei, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded November 11, 2018

Dear jacksonleungcs,

We thank you very much for the pleasant feedback and comments received. Our attempt is to ensure we are setting the services and standards by which those at other similar establishments cannot match.

We look forward to the pleasure of welcoming you back very soon.

Sincerely yours,

Randy F. Zupanski
General Manager

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Reviewed November 6, 2018

The hotel is luxurious, international and centrally situated. It is not a small boutique hotel, but 'grand'. Breakfast buffet is very good. Outside swimming pool on 41st floor is excellent with beautiful views!

Date of stay: November 2018
  • Trip type: Traveled on business
    • Value
    • Sleep Quality
    • Service
Thank Pablo2504
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ShangriLaTaipei, General Manager at Shangri-La's Far Eastern Plaza Hotel Taipei, responded to this reviewResponded November 7, 2018

Dear Pablo2504,

We thank you very much for the pleasant feedback and comments received. Our attempt is to ensure we are setting the services and standards by which those at other similar establishments cannot match.

We look forward to the pleasure of welcoming you back very soon.

Sincerely yours,

Randy F. Zupanski
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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