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Reviews (1,551)
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Reviewed December 16, 2012

We got upgraded to suite. Big room with walk in wardrobe! club level desk staff was very helpful in my request to find how to get to pingxi line & train time table etc. But the ground level concierge staff was not as helpful & show impatience when I ask more questions!

Stayed: November 2012, traveled as a couple
Thank cooblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this reviewResponded December 17, 2012

Dear cooblue,

We are delighted to hear that you enjoyed staying at the club level suite! Our associates try their best to assist guests with their inquiries. However, they may be occupied at times. We will appreciate your patience and understanding.

Thank you for your comments and we hope to see you again!


Warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

Stayed for a night on business trip. Overall it was good experience.
Plus points -
2 minutes to the subway station
8 minutes walk to shopping mall
internet speed is really good
overall breakfast spread and quality is very good (better than the Westin Taipei)

  • Stayed: December 2012, traveled on business
    • Value
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Thank alfaromeo8c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this reviewResponded December 17, 2012

Dear colinsong,

Thank you for your feedback! Sheraton Taipei Hotel's location is ideal for business travelers as it is near to all types of public transportation systems. The MRT can take you to most of Taipei's most famous tourist sites, such as Taipei 101 which is merely a 10-minute ride away.

We are pleased to hear that you enjoyed the breakfast items. The menu changes every other day, perhaps when you visit again, you can try out some of the other dishes!

Thank you again. We hope you will choose to stay with us again should you ever travel to Taiwan!


Warm regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2012

An enjoyable stay overall. Rooms were newly renovated, staff were extremely friendly and accommodating, and the breakfast spread was more than adequate. The staff spoke very fluent English, which was a pleasant surprise. One thing often taken for granted are lifts. There are almost 7 in this hotel if my memory serves me right; at no point in time I had to wait more than 30 seconds for a lift, so that's a plus as well.

The only gripe would be the hotel's gym, which can get crowded in the peak hours in the morning. Perhaps they should look into expanding it to accommodate the crowd.

The location is great whether you're on business or leisure. There's a train station right outside the hotel that brings you to the main business district in a little over 5 stations, and the main shopping thoroughfare is just two stations away.

In short, it was a typical Sheraton. Nicely appointed rooms, good service and all the amenities you want. Don't stay here though if you're looking for more local and unique experience. (though from experience, it's good to crash every night at a hotel that is familiar after a day of immersing yourself in a different culture!)

  • Stayed: December 2012, traveled with family
    • Value
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Thank Shawn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this reviewResponded December 11, 2012

Dear Shawn L,

Thank you for your kind comments. Seamless communication among all departments within the hotel enables us to provide speedy service to all our valued guests.

We agree with your feedback regarding the size of the gym. That's why we are undergoing the process of expanding the area and replacing equipment for better comfort. We would also like to mention there are sneakers, t-shirts and pants of all sizes available on site for those who do not bring their own sportswear!

Sheraton Taipei Hotel embeds elegant oriental adornments and warm color tones to present a different side of the local culture while preserving the global brand design. However, it is this special feature that allows guests to unwind and fully relax after a full day of meetings and excitement.

We are pleased to hear that you enjoyed your stay here and we hope that you will choose us again should you travel to Taipei in the future!


Warm regards,
Hotel Management

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Reviewed December 5, 2012

I have stayed at this hotel numerous times and it has always lived up to my expectations.Though the lobby isnt very impressive and is always busy the staffs are always at hand to greet and check in guests as promptly as they can.Polite and friendly in every manner.To the right of the reception is the restaurant where they serve a great buffett breakfast and dinner.To the left is a small bookshop.There are 2 sets of lifts on the left and right and depending on where your room is as the hotel is rather wide in length.The bubble lifts on the left of the reception are right in the middle of a very tall atrium that faces right down to the restaurant.The rooms around this atrium can be a bit noisy in the evenings as they play live music so if you would like a quieter room ask for the rooms away from it.
The room itself is big and spacious and i had a king size bed.Decorated in traditional chinese decor which looks a bit dated but everything functions well including the airconditioning.Usual fluffy bathrobes slippers coffee tea making facilities iron and ironing board inside the cupboard.
Bed was comfortable and had 4 large size pillows and a soft duvet.
Bathroom was more of modern design styled with black marble.Separate shower and bathtub and an interesting toilet with a bidet but the functions were on the wall unlike japanese bidets where the functions were all on the toilet seat itself.Everything worked perfectly in here.Shower pressure was just nice and the drainage was excellant....no clogging and sloshing around in a pool of soapy water.Great L'Occitane toiletries and a very generous 4bottles of mineral water and fruit,complimentary for guests.
Location wise is just a few minutes walk away from Taipei Main Railway Station but if you are lazy you can take the underground train which stops just directly outside the hotel.
I certainly would recommend this hotel and will always try to stay here if possible.

  • Stayed: December 2012, traveled on business
    • Value
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1  Thank Philip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this reviewResponded December 11, 2012

Dear AsianWorldTraveller,

Thank you for sharing in such detail, your experience staying at Sheraton Taipei Hotel. The photos you took are very helpful for other guests who are considering to book their stay at our hotel. We appreciate your effort in explaining our services and room features.

Thank you for mentioning the music volume. We will perform internal testing to ensure the volume levels in the rooms surrounding the atrium will not disturb guests when they are resting.

We hope you had an enjoyable stay and we look forward to seeing you again!


Warm regards,
Hotel Management

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Reviewed December 3, 2012

We just stayed one night this time. The Hotel is upgraded, I asked when, but nobody could tell
me. We are Platinum member and usual or better always we get a upgrade this time
the Hotel was "full". But the room was very nice and the furniture are very tasteful.
I went to the Tower lounge for breakfast two minutes before opening and the Waitress
wanted me to wait outside! One gentleman was already eating inside.
We had a Dinnerparty for 18 persons at the Chinese Restaurant (US$ 1.500) which
was -sorry to say - poor.
I think none of our guest will ever go there again.

  • Stayed: November 2012, traveled with friends
    • Value
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Thank Susangermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SheratonTaipei, Manager at Sheraton Grande Taipei Hotel, responded to this reviewResponded December 9, 2012

Dear Susangermany,

We apologize for not being able to upgrade you to a higher floor during your last stay. We always try our best to provide upgrade for SPG members depending on room availability. Should there be circumstances where the hotel is full, we will still provide upgraded benefits, such as Sheraton Club Lounge access etc. to our SPG guests.

Responding to your question regarding Hotel's upgrade history, Sheraton Taipei Hotel underwent a 3-year full scale renovation starting in 2002, right after its ownership transferred to the current My Humble House Hospitality Management Consulting Co., Ltd. Since then, smaller scale remodeling and upgrades have been going on each year. Our most recent addition includes bidet toilets in all guest rooms and wifi in all corners of the hotel. There will be more in the coming year to enhance our brand image and to provide better facilities to all our guests. We sincerely hope our efforts will make a difference!

Regarding your dining experience at the Chinese restaurant, we wish to get in contact with you to understand in detail what you have encountered. Please send us an email at sheraton.taipei@sheraton.com. Your feedback is most appreciated!


Warm regards,
Hotel Management

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