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All reviewsnight marketthai restaurantbig roomconvenient storetower btaiwanese foodsitting areabusiness triplarge flat screen tvthe hotel is conveniently locatedbooked this hotelgood sizethe hotel stafffamily staysurrounding area isking size bedcomplimentary upgrade
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Reviewed August 12, 2017 via mobile

We arrived at this hotel after midnight. As it is a group of us staying in this hotel, our friends have already checked us in.

Upon arrival, we were given a room key. We went to the room and we tried to open the door. The key does not work. When we went downstairs to the reception and let him know, he come upstairs and tried. However it still does not work. He says it Cannot be wrong as he did it himself.

It transpires he has given us the wrong room.

Stayed: June 2017, traveled with friends
1  Thank EastmeetsWestAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKuvaChateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded August 19, 2017

Dear EastmeetsWestAB,

Hotel Kuva Chateau, have received your reply message, unfortunately, our service will make you feel satisfied, we will try to improve your problems encountered, according to your Jun,2017 inconvenience, very sorry.

You are also welcome Kuva can choose to stay again in the future, wish you the best.

Hotel Kuva Chateau- staff Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2017 via mobile

대만이 경유지인 분들께 추천해요.

-타오위안 공항에서 차로 15~20분 거리에요.
-호텔 바로 앞에 공원과 야시장이 있어요.
-직원분들이 정말 친절해요.
-방이 깔끔하고 괜찮아요.

하루 지내면서도 알차게 대만여행(혹은 체험)을
할 수 있어요.

We had a one day stopover in taiwan, and Highly recommend this hotel.

-15~20 minute drive away from taoyuan airport.
-A Park and Night market is a 5 minute walk away
-Nice & Kind staff
-Comfortable room

Great for one day trip in taiwan

Stayed: August 2017, traveled with friends
1  Thank honnne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKuvaChateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded August 19, 2017

Dear honnne,

Thank you for your support and affirmation of our hotel, Hotel Kuva Chateau all service personnel were very happy during your stay for your service, thank you a wonderful stay experience to other guests.

Offers comfortable, clean environment for everyone staying in the VIP is the goal we have been required by the hotel staff to hear your positive comments on our hotel is the greatest encouragement and affirmation.

Look forward to in the near future be able to serve you again ~

Best Regards,

Hotel Kuva Chateau - Sincerely staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2017

Firstly the location is great for me as a business traveller as it is about 20mins to the airport and 10mins to High Speed Rail. Secondly, the hotel is close to Night market, and shopping malls and local restaurants The best I like most about the hotel is the collection of Whiskies from around the world that the hotel offers at his Shops and Bar, their collection on KaVaLan, Taiwan Whisky is more then what the airport can offer, not to mention the private collection of 1976 Macallan.

Room Tip: Tower B is is newer as compared to Tower A as the renovation work in Tower is older.
  • Stayed: July 2017, traveled on business
    • Value
    • Rooms
    • Service
1  Thank MaureenTan2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKuvaChateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded July 16, 2017

Dear MaureenTan2,

Thank you for your support and affirmation of our hotel, Hotel Kuva Chateau all service personnel were very happy during your stay for your service, thank you a wonderful stay experience to other guests.

Offers comfortable, clean environment for everyone staying in the VIP is the goal we have been required by the hotel staff to hear your positive comments on our hotel is the greatest encouragement and affirmation.

Look forward to in the near future be able to serve you again ~

Best Regards,

Hotel Kuva Chateau - Sincerely staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2017

Large and spacious rooms and big clean bathrooms, are always tops on my list.

Hotel location is great - just across the street and is nice park that you can still in at night - completely safe as there are locals doing their excercise until 9 in the evening! Plus walking distance to the biggest night market in jhongly if you are into this activity.

Staff are very professional and helpful, from helping with baggage, fast check in/out and getting a taxi. Over all an efficient and unhassled stay great both for business and vacation stay.

Room Tip: Choose a room facing the park.
  • Stayed: June 2017, traveled on business
    • Value
    • Sleep Quality
    • Service
2  Thank allan p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKuvaChateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded July 11, 2017

Dear allan p,

Thank you for your support and affirmation of our hotel, Hotel Kuva Chateau all service personnel were very happy during your stay for your service, thank you a wonderful stay experience to other guests.

Offers comfortable, clean environment for everyone staying in the VIP is the goal we have been required by the hotel staff to hear your positive comments on our hotel is the greatest encouragement and affirmation.

Look forward to in the near future be able to serve you again ~

Best Regards,

Hotel Kuva Chateau - Sincerely staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2017 via mobile

We chose this hotel because we needed one close to airport cos we have to fly out early next morning. Hotel is big and spacious but rather old. Our room is the 2 queen bedroom. It's very spacious but we could tell the hotel is rather old. The sofa cushion is old and dusty. It's a short taxi ride to Sogo department store, only cost us nt$100 fr Sogo back to hotel. Sogo dept store is a big multi-story mall with lots of shops, food court and supermarket. We didn't try the breakfast at the hotel cos we have to catch a early morning flight. There's a convenient store nearby, 3 min walk. Also if u have children, u can take them to this huge playground just right across the street.

Stayed: June 2017, traveled with family
3  Thank Erika_D_DJakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelKuvaChateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded July 11, 2017

Dear Erika_D_DJakarta,

Thank you for your support and affirmation of our hotel, Hotel Kuva Chateau all service personnel were very happy during your stay for your service, thank you a wonderful stay experience to other guests.

Offers comfortable, clean environment for everyone staying in the VIP is the goal we have been required by the hotel staff to hear your positive comments on our hotel is the greatest encouragement and affirmation.

Look forward to in the near future be able to serve you again ~

Best Regards,

Hotel Kuva Chateau - Sincerely staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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