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4 - 9 of 117 reviews
Reviewed May 5, 2019 via mobile

The hotel was right on the water and had friendly staff and clean rooms with balconies with lake views and nice breakfast buffet it has no pool or restaurant but the hotel next door is also of the same name and has a pool and very nice restaurant which this hotel uses as it’s own facilities

Date of stay: April 2019
Trip type: Traveled as a couple
Thank 2forme
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lealea_servicemoon, 經理 at Lealea Garden Hotels-Sun Moon Lake-Moon, responded to this reviewResponded June 29, 2019

Thank you for taking your time and giving us your feedback.
We will strive to do better, and hope every guest have more comfortable stay.
We are looking forward to providing you a better service on your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2019

We stayed in the hotel for 2 nights over the New Year. There were fireworks on New Year Eve, but the hotel was not affected by the noise and crowd. It is only a few minutes walk to the town centre, shops and restaurants.

The room was spacious with 2 king beds. Our package included one dinner at the Richforest Hotel nearby. The dining room was nice, but the food was average. Breakfast at the hotel was fairly basic but acceptable.

Date of stay: January 2019
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank SK H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lealea_servicemoon, 經理 at Lealea Garden Hotels-Sun Moon Lake-Moon, responded to this reviewResponded March 20, 2019

Thank you for taking your time and giving us your feedback.
We will strive to do better, and hope every guest have more comfortable stay.
We are looking forward to providing you a better service on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2018 via mobile

This hotel has a sister hotel close by so make sure you know which one to go to. After making this mistake we hauled our luggage back to the car and drove down the road. The hotel is small enough to be cozy. Good location, one minute walk to the pier. We watched a beautiful sunset there and a lovely performance by an Aboriginal band.
The check in was quick and the room was comfortable and clean.
The hotel doesn't have a restaurant do they send you next door to another hotel. We didn't get along with the good there but that's just us.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank MichalEyal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lealea_servicemoon, 經理 at Lealea Garden Hotels-Sun Moon Lake-Moon, responded to this reviewResponded November 1, 2018

Thank you for taking your time and giving us your feedback.
We will strive to do better, and hope every guest have more comfortable stay.
We are looking forward to providing you a better service on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2018

Room very large - not all are so check when booking if you want a large room and one with good outlook. Breakfast food just okay - at least the toaster worked - but placed in a corner so hard for more than one person to use at a time. Beds comfortable, room and hotel very clean.

Date of stay: October 2018
Thank jeanmartin2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lealea_servicemoon, 經理 at Lealea Garden Hotels-Sun Moon Lake-Moon, responded to this reviewResponded October 21, 2018

Thank you for taking your time and giving us your feedback.
We will strive to do better, and hope every guest have more comfortable stay.
We are looking forward to providing you a better service on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2018 via mobile

Lovely hotel room in the new hotel. small bathroom,spider on the balcony, outdoor sitting area is unsafe cause it’s situated in the carpark. Dinner is at the old hotel, same group operates few hotels,so even if u booked new hotel still gotta walk to 150 meters away and no ramp up to lobby(10-15 steps), once we got in we are then told No life nor escalator to basement dinning area(25-30steps) we had to wake my sick child up, carry him and pram down the stairs, and afterwards I asked the staff if there’s a service life we can use they said No, and once again I had to carry my child upstairs and pray not to tripped and fall down with him in my arms, if we ever knew it was like this, we would not have book this hotel, all the facility swimming pool/kids club ect are located in basement. Never again!
新館內房間不錯,陽台有蜘蛛,浴室很小,所有設施包含晚餐餐廳,泳池,兒童遊戲設施都在地下一樓。就算訂在新館,晚餐還是在舊館,走到路上100公尺之後才發現舊館沒有無障礙設施,小孩不舒服,必須從路面往上搬嬰兒車10-15階到lobby,然後被告知用餐在地下一樓,沒有手扶梯或是電梯,小孩子要抱著爬樓梯往下20到30階梯,飯後問員工是否能使用貨梯,他們說完全沒有電梯???於是小孩一直哭又要抱著爬樓梯上樓又希望不會摔倒,如果事先知道是這樣,不會訂這間飯店,never again !

Date of stay: October 2018
Trip type: Traveled with family
1  Thank JPELLMAN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
lealea_servicemoon, 經理 at Lealea Garden Hotels-Sun Moon Lake-Moon, responded to this reviewResponded October 9, 2018
Google Translation

親愛的貴賓您好, 很抱歉造成貴賓不愉快的經驗。感謝您願意給予我們您寶貴的意見,針對飯店需改進的空間希冀以更好的軟硬體設備,提供我們的貴賓更優質的服務,誠摯希望未來可以有機會再為您提供完善的服務!再次感謝貴賓給予飯店的建議,祝福您一切順心。

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