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Grand Hyatt Taipei
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Reviews (2,828)
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Reviewed December 29, 2008

The hotel rooms are functional but very old and in need of repair. When we first checked into our room on the 22nd floor (grand club level), our TV and toilet were both broken. The hotel sent someone to fix both immediately, but it was a little annoying. The ceiling is very low which makes the room feel like a small box. The really disgusting thing were the carpets. There were several noticeable stains on the carpet, so I wore slippers or shoes whenever I walked around.

The grand club level has free breakfast and cocktails and snacks from 5pm-8pm everyday. There are receptionists who sit in the hallway outside the lounge area on each grand club level who are very helpful. The service is good and people are very friendly. If the hotel were in better shape, I would recommend this place. It seems though that Taipei doesn't have very many nice hotel options.

  • Stayed: December 2008, traveled as a couple
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Thank newyorker639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2008

rooms can suffer noise coming from under the door. we moved rooms but it was no probs as the staff were helpful and it is not the hotel's fault that some guests can be noisey.
pool area was very nice considering it is in the middle of a huge city.

across the street isa huge shopping mall with many restaurant options

  • Stayed: May 2008, traveled with family
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Thank roppongi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2008

For the past ten years or so I've been staying at the Grand Hyatt Taipei whenever I go back to Taipei, which is about once or twice a year. Recently I've been staying at other hotels in Taipei as well, so now I have more experiences from which to draw comparisons.

The facilities are nice. They lobby can seem large and overly pompous at first, but it's easy to become accustomed to, and before you know it, it feels like home. The rooms were very nice when I first started staying there, but over the years, they've gotten a bit old and dated. I haven't seen them do any major renovations over the years, and while I still consider the accommodations clean and comfortable, a face lift wouldn't hurt. The gym is just a bunch of equipment in an empty suite room, so it's really not worth visiting unless you really need your workout. I heard they are working on a new gym, but I haven't seen it. I like the fact that they provide a free/new bath sponge in each room, and they are generous with their free fresh fruit and water (if you run out, just ask housekeeping for more.)

Service is adequate, although sometimes check-in can be slow. While I can speak English, Chinese, and Taiwanese, I try to use English if I can because it seems you get better service if they think you're a foreigner. I've always stayed on the executive levels, which comes with free breakfast in their lounge on the upper floors (cereal, eggs, smoked salmon, breads, dumplings, etc.) It's comfortable and has a nice view of the city. The lounge service people like to walk around and ask people which room they're staying in, which I guess is an attempt to keep out those that aren't meant to be there. It can be a little annoying, but it helps keep things in order.

While the executive lounge breakfast is nice, I absolutely love their breakfast buffet restaurant on the first floor, as well as their Japanese restaurant on the second. The breakfast buffet offers traditional Taiwanese breakfast/brunch style dishes, and there's enough variety that you need at least two visits to sample everything. They also have some western offerings like cereal, breads, etc. but I usually skip those since I can get them anytime when I'm at home in the US. Why go to a different country just to eat the same food you eat everyday at home, right? The one caveat is that these dishes can be had 10 times cheaper if you go to the local hangouts, but that's assuming you know where to go, can speak the language (or have a translator with you), and don't mind the smokey and greasy feel that small crowded restaurants tend to have.

As for location, it's on the eastern side of Taipei, less than a 10 minute walk from the Taipei City Hall MRT station on the Kunyang/Hsinpu (blue) line. Taipei 101 and the convention center are right next door. There is a large foodcourt (typical Taiwanese fare, and a McDonald's) in the basement of Taipei 101, and trendy boutique/name brand shops on the upper floors (including a Tiffany's). Also near the hotel are large shopping malls, a western style supermarket, a movie theatre (Warner Brothers Village), and clubs (i.e. "room18" for the young and trendy and those hoping to spot famous taiwanese stars, and "brown sugar" which seems popular with the expats). However, keep in mind all this is on the eastern side of Taipei, which is more business/govt focused.

For the geeks out there, the Internet service seems expensive, but I've gotten over 700 kB/s (5600 mb/s for those brainwashed by ISP advertising lingo) at times, while at other times it can seem slow, so I guess it suffers the same problems as shared internet setups at every other hotel. But at least you know it has the potential to be very fast. They probably have a shared T3/OC3 or something rather than a single lame dsl/cable/T1 like you'd find at smaller hotels.

One final thing. As has been mentioned in other reviews, people thing the hotel is haunted. I've never noticed anything, and if you're not the superstitious type, it shouldn't bother you. But it's something to keep in mind in case you ever interact with the locals... maybe you can prepare some ghost stories or something. ;)

  • Stayed: January 2008
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1  Thank konakona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2008

I have heard from people that this hotel is famous for being haunted but I did not experience anything supernatural =) There are two big tailsman hanging in the lobby though =)

The good point -
Room is bigger than Sheraton Taipei which I stayed later of the trip.

The bad point -
Carpet looked old.

You can hear footsteps of people living on top of you. The walls are thin!!

You need to make sure you hang privacy tag outside your door if not, the over-zealous staff will knock your door asking you when you want to have your housekeeping done. Either show the tag or inform them you need not have the housekeeping for that day!

  • Stayed: December 2008, traveled on business
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Thank StewieDoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2008

Location is excellent, hotel is gorgeous, attached to 101, tallest bldg. and a mall, with lots of high end stores/resturants and even a normal food court. tons of resturants abound in the hotel and nearby. safe neighborhood to walk around. My flt was canceled due to the typhoon and I'm happy i'm here. plenty to do. hotel does also have 110 voltage in rooms, free internet and breakfast with my rate. breakfast is unbelievable. delicious.

the only bad thing is their spa. stay away from this antiquicated hole in the wall.

  • Stayed: September 2008, traveled on business
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1  Thank trekker954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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