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Volando Taipei Urai Spring Spa & Resort
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Reviews (344)
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All reviewsafternoon teafrench dinnerthe rivergrand view roomshuttle bustheir websitefree of chargexindian mrt stationincluded in the pricecorner roomwonderful staywon tspring spaprivate roomthe hotel offersshort breakplace is beautiful
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91 - 96 of 344 reviews
Reviewed January 19, 2014

I went on a solo trip during christmas lat year. The resort was very difficult to find and no shop -around the resort, just a 7-11 beside it. The stay was overall excellent, their service was good. I book a grand view room for one night, the view was good. There have wifi in the resort and all necessities that a hotel should have. My stay include a lunch, dinner and breakfast. I did not have time to try the lunch. The dinner was excellant but I felt awkward as most of the people having dinner there are couples. Maybe next time they should include in room dining. Thery have free mini bar but only drinks and no snacks. They should also include snack in their mini bar. The rate is very expensive according to my standard. They should consider to lower the price. But I will defintely stay there again.

  • Stayed: December 2013, traveled solo
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Thank lisalovetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this reviewResponded January 21, 2014

Dear Lisa:

Thank you for sharing your lovely vacation experience with us.
It's great that you remind us about the "solo trip", since there are many "golden single women" in recently year. Hotel should focus on this large population, and design a suitable package.
Please let us know your concern in your next visit, we will arrange an in-room dining.
About the snack in the mini bar, we will considering to adjust the content of the mini bar in next season.

Once again, thank you for spending your christmas hooliday in our resort.

Wish you the best ever in the new year.

Customer Relationship Officer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 9, 2013

Once you step into the hotel lobby, your eyes are treated to the beautiful view outside.

We only used this hotel for our hot spring experience (1st time for our family) and it was great! While soaking, you can enjoy the view right outside your tub too.
Room was big with a good size tub for hot spring & cold water. Has an open shower there as well. Also came with a queen size bed in case you want to rest.

Very nice experience for our family! :)

  • Stayed: December 2013, traveled with family
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Thank shmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this reviewResponded December 11, 2013

Dear Guest:

Thank you for sharing your experience on the board page. We are glad you enjoy the secenary beside our hotel. Volando Urai will keeping our high quality service as always, and looking forward to your future visit.

Have a great winter season period!

Customer Relationship Officer

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Reviewed November 17, 2013 via mobile

This is such a serene place. The staff were all professional, polite and helpful. From the welcoming snack to the dinner at ABU it was just really good. The room and the in room hot spring was just perfect. They have everything all thought out. Entertainment and the necessities. The location of Volando is a convenient one with a 7-11 next door to the local town within reach. Just a 15 min walk. We then took the shuttle to the closest MRT station to go to Taipei.

Stayed: November 2013, traveled with friends
Thank Shanny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this reviewResponded November 20, 2013

Dear Shanny:

Warmest greeting from Volando Urai!
Thank you for choosing our resort to spend your holiday,
it's our pleasure to have you here.

We will keep our high quality of service as always, and bringsmore happiness
and love to all the visiors.

Winter is coming up again, we are looking forward to welcoming you at our resort,
and wish you a nice winter memory.

Customer Relationship Officer

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Reviewed September 30, 2013

Stayed in the rooftop suite which had a beautiful river view and a balcony. At night, some of those mini-falls even have lighting to enhance the view even further. Think all rooms, except for the cheapest Superior room, offers the river view. All rooms offer a hot spring "tub" for you to use at your discretion.

All hotel guests are also free to use the public hot spring which is excellent. It is very spacious and clean. There is 1 outdoor spring and 2 indoor ones, the public spring also has resting areas offering TV, magazines, beverages, and newspapers.

There are free shuttle buses to/from Xindan MRT station every 2 hour or so. Remember to reservation as you can't just hop on the bus (due to limited seating).

The hotel is a 15-min walk to the "old street" which is basically where all the stores / restaurants are at. I suggest trying those fried shrimps, they are quite delicious.

There is a 7-Eleven right next to the hotel and for guys, you will definitely need it. This is because the dinner cuisine, while very delicious, has a very small portion. Reminds me of that scene with Sylvester Stallone in Taco Bell in the movie Demolition Man. I ended up going to grab some chips but there are free cookies and cokes/beers in the hotel rooms. The breakfast on the other hand is quite filling.

Overall, if you are gong to Wulai, I highly recommend this hotel. The price is not cheap but it's worth it for a day or 2.

Room Tip: Don't choose the cheapest room as it does not come with a river view.
  • Stayed: September 2013, traveled as a couple
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2  Thank gesogeso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this reviewResponded November 20, 2013

Dear Guest:

Warmest Greeting from Volando Urai!
Thank you for recommending our resort on the the website.
Volando Urai have the muti-choose of entertainments
which is the best choose for your winter vacation.

We are looking forward to welcoming you at our hotel.

Wish you have a great winter period!

Customer Relationship Officer

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Reviewed August 14, 2013

definitely one of the best B&B places to be for a hide-away. we stayed on the river side and can't imagine how bad it would be if stay at the road side, so tips #1. must stay at the river side unless you plan to look at the wall or DVD te whole time. the food is good but not exceptional, do not forget to save space for the free late night snack pack that includes congee, egg, and other goodies. thats tips #2. we booked it with a birthday special that not junky drop the price but also get a free soufflé at dinner and a bottle of wine, that's too #3!!

  • Stayed: August 2013
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4  Thank Uncle_Vin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
顧客關係副理, 客戶關係經理 at Volando Taipei Urai Spring Spa & Resort, responded to this reviewResponded August 21, 2013

Dear Vincent:

Thank you very much for choosing Volando Urai to spend your holiday, and kindly appreciate with all those tip experiences you have shard.
Base on the comments, we will definitely discuss with our chef, in order to improve the quality of our meal, and provide the best service to the guest as we always does.

Once again, thank you for keep supporting us, and wish to serve you in the coming future soon.

Customer Relationship Offcier

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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