Congratulations on creating a hotel in Taiwan with international standards. Nice rooms and bathrooms. Friendly, helpful service and nice surroundings.
Too bad the food was usual taiwan fare for a vegetarian. Three mushroom dishes, some bitter, tough, bamboo shoots and watery soup. Spaghetti was fine, but no Parmesan or other cheese topping and no buns or garlic bread. We saw others eating buns, there was butter at our place settings but ....? When we asked for garlic bread they brought some anemic white slices not toasted at all. My wife asked for them to toast it till brown and add some garlic in butter. Waiter said yes, took it away and came back 3 minutes later with exact same anemic, white, sliced buns.
We watched others in our group drinking wine but when we told the waiter we didn't drink wine he just took our wine glasses away and never offered us an alternative drink. Cannot make any Mango lassi? Papaya milk? Fresh squeezed Orange juice or watermelon juice? Nothing to replace the wine we paid for but are not receiving?
They had a noodle bar but the the steamed peanuts and baby corn were old. And the sauces were not of a very high standard.
After we had finished our meal the maiter'd asked our opinion. We told him the three servings of mushroom were all the same. Too much of the same. Tired of mushroom.
He kindly told us they could prepare some baked dish for us. But it was too late we were already sadly full.
Why not ask our preferences or choice before the meal. We had told them before the dinner we could eat garlic and onion so they had more leeway to cook dishes. But to no avail.
Next day at lunch we discussed all this with same maiter'd and he assured us he had discussed our concerns with the staff at morning meeting and all would be tastier. We again said garlic and onions was ok with us and could they make us fried rice and fried noodle with a nice spicy flavor.
Dishes arrived and ... Anemic fried rice. I've never seen such white, anemic fried rice in my life. No flavor .... No garlic ... No onion. Fried noodle the same. OMG were they listening??!
The maiter'd had assured us he would also get some real garlic toast for us. When the "French toast" arrived the same anemic, white sliced buns appeared like a ghostly apparition from the night before!
We heard the maiter'd scolding the waiters for bring us that "French toast" so we got his attention. He took it away and my wife had to teach him how to make garlic bread. OMG again!
The maiter'd was so sweet we just imagined a stubborn cook refusing to listen to his maiter'd or any customers input. We imagined his response to the maiter'd went something like this: "I know what REAL veg is and we're not having any input from those damned customers!"
We told the maiter'd it was all a shame because they have a five star hotel with a two star kitchen. An international staff would prepare something like meatless moussaka or hummus or even lasagna or some potato casserole would be fine. Anything but mushroom, mushroom, mushroom and watery soup.