Spacious rooms, hallways & bathrooms

Staff are approachable & always willing to assist be it in-room requests or travel inquiries.
Very generous with their Unlimited access to Water, Tea, Milk & Coffee.
They could improve on their Breakfast buffet selection. Choices are wide but mostly tofu or porridge. We just usually had noodles & sausages as everything was tofu.
Location is great, walking distance to the Ximen entertainment area & accessible by train or bus.
Kids were comfy so we recommend for families.
They made our stay in Taipei worthwhile.

We had to stay in this hotel due to some pitiful incident. The location is great and you have pretty much everything near by. However horrible hotel stuffs, most of them dont speak english, room is not good. We choose non-smoking and found that everynight we could smell cigarette from other rooms nearby. Dont stay if you have other choices.

The female receptionist keep chasing us to check out at 9.30am when I approached her on how the hotel handle lost and found item. I asked her on how they handle lost and found but she keep asking us are we checking out, the receptionist didnt answer to what is asked, very bad attitude. Moreover, the female receptionist has hearing problem, I mentioned "shi wu = lost item" but she keep mentioned "shi wu = food".
Room 509 is small. When bathing, the water couldn't flow away, causing the foot soaked in the water throughout the bath. Bathroom handle even broken during the 2nd day, fortunately the maintenance team attend to the issue responsively. Free flow of drinks has it's limit, isn't free flow for 24 hours, has to wait until next morning only the hotel replenish the ingredient so that you could enjoy the drink. No scheduled maintenance to clear the used coffee powder, causing the coffee machine always out of order and lots of flies at the wintermelon tea machine.