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Reviewed August 10, 2018 via mobile

打電話到飯店櫃檯請他們幫忙修wifi斷線的問題,迅速派人員上來除了負責維修的大哥外,還有一位女性服務員陪同,女職員笑說這樣客人會感覺安全些我開口表示飯店的安排很貼心,連訪客可能有的疑慮都預先幫妳設想料理好了 工作人員也是很有禮貌的說

有這樣令人安心貼心的服務,祝你們生意興隆

#claregratitudediary
#福容大飯店桃園

They quickly arrange the technician to come to my room and fix the WiFi issue. But what really impress me is that they also sent a female staff to accompany the male technician, this little gesture is really going extra mile to think ahead of what a customer may concern even without the request of the customer. Excellent!

Date of stay: August 2018
Trip type: Traveled on business
Thank ClareC1806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
桃園福容大飯店客服部, 業者 at Fullon Hotel Taoyuan, responded to this reviewResponded August 14, 2018
Google Translation

尊敬的貴賓您好:

謝謝您的好評.客戶的滿意是我們進步的動力,我們會秉持您的期許繼續為客人提供更好的服務.期待您下次光臨.

福容大飯店桃園店全體同仁 敬上

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Reviewed June 18, 2018 via mobile

Hotel is sorrounded by great places to eat( hotel has a map in English as to where to walk around) A Carrefour Center ( for grocery and dry goods) is a short walk away. Rooms are spacious and neat. About 20 minutes from the airport.

Date of stay: June 2018
Trip type: Traveled on business
2  Thank Globetrotter324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
桃園福容大飯店客服部, 經理 at Fullon Hotel Taoyuan, responded to this reviewResponded June 19, 2018

Dear Sirs,

Thanks for choosing Fullon Hotel Taoyuan and gave us great encouragement.
We are glad that you had a wonderful stay with us.
We are looking forward to see you again soon.

Best regards

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Reviewed February 26, 2018

We arrived very late at night to catch an early flight the next morning.
Taxi fare from airport to the hotel was NT$ 500 around.
Receptionist was friendly and efficient.
They not only helped to answer our questions and booked a cab, he even helped to bring our luggages into the room!
We had a great night sleep. Beds were comfortable and clean.

Date of stay: January 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank DebbyH265
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
桃園福容大飯店客服部, 業者 at Fullon Hotel Taoyuan, responded to this reviewResponded February 26, 2018

Dear Debby,

Thanks for choosing Fullon Hotel Taoyuan and gave us great encouragement.
We are glad that you had a wonderful stay with us.
We are looking forward to see you again soon.

Best regards

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Reviewed January 1, 2018 via mobile

We paid NTD9000 for a room they called junior suite but it is worse than most basic room of any 4 star properties. The room is small and beddings so basic that there is not even an extra pillow around. Breakfast was poor as well. Despite the location and cheerful front desk staff and helpful housekeeping staff, I would not recommend this place to anyone wishing to stay Taoyuan.

Date of stay: December 2017
Trip type: Traveled with family
1  Thank Joseatstheworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
桃園福容大飯店客服部, 業者 at Fullon Hotel Taoyuan, responded to this reviewResponded January 3, 2018

Dear Joseatstheworld

Thank you very much for sharing your recent experience at Fullon Hotel in Taoyuan and especially for your support and patronage to the hotel.

We are very sorry to learned that our facilities did not meet your expectation. Regarding those issues with housekeeping and F&B, I will share to our housekeeping and F&B management to avoid the same issues happen again.
Thank you once again for taking the time and effort to share your thoughts and experiences with us.
We do hope you'll give us a second chance in the future.
Yours sincerely

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Reviewed December 23, 2017 via mobile

Our room was small and dirty. They claim they’re renovating, but at least they could vacuum the carpet and replace the mat and chair covered with black mold. The location is not conducive to easy sightseeing. It was about 30 minutes from the airport and 60 minutes from major sites in Taipei and the main train station. The breakfast was adequate, but not well done—Tang instead of juice, skin on the warm milk, cold potatoes. At least no fleas or cockroaches.

Date of stay: December 2017
Trip type: Traveled with friends
Thank jjdmcook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
桃園福容大飯店客服部, 業者 at Fullon Hotel Taoyuan, responded to this reviewResponded December 24, 2017

Dear jjdcook:

Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us.

We are sincerely concerned and apologize for the inconvenience cause.

Your helpful comments are much appreciate and your feedback will help us to continually improve the facilities and service offered to all of our guests.

We truly hope that you come back and give us another opportunity to reach your expectations.

Thank you !

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