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Reviewed February 7, 2019 via mobile

Stayed there with a bunch of friend 2 weeks lead to Christmas. We had spacious rooms with built in spa. The package included breakfast buffet, 2X spa entry tickets (spa open from 6am to midnight everyday). Fantastic Jihben national park just few minutes walk from hotel as well as a restaurant whereas famous duck and chicken just a minute walk, you’ll get anything you need just in walking distance. The biggest hot spring spa and hotel Taitung.

Date of stay: December 2018
Trip type: Traveled with friends
Thank sutinij
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed September 14, 2017

Thank goodness I only stayed one night, and its with the tour. I would be so upset if I paid full price for this lousy accommodation.
The purpose and probably original intent of this hotel was to replicate an onsen experience like in Japan. From the way it was designed, and my observation of the hotel's infrastructure, this place has seen better days. They got the surrounding environment to support a "hot springs" atmosphere since its built on top of a hill, smell of sulphur, their man made "spa/hot springs", surrounding mountains, and a bit more remote location to simulate a resort.
As this place was to simulate what you may find in Japan, the design was also predominately Japanese inspired that may have attracted lots of Japanese tourists to come visit Taitung and for local Taiwanese to experience without flying to Japan.
It has seen better days because the facilities are dated, dirty, and does not seem to be well maintained anymore. A overall tired look that if only someone would invest more money, should completely rip apart and start all over with a modern look instead of being Japanese inspired.
After climbing a dozen steps up to the main floor front desk area, a sad aboriginal statue greets you and the air conditioning was not even cool. The tired, dated front desk area was staffed with bored clerks. Upon entering our triple room, we see two queen sized beds, and a mattress pad on an elevated floor, similar to a Japanese styled accommodation. The desk on the floor was fine, but the closet on the elevated floor was a bit awkward to access and the balcony was about the same level too. There have a desk fan to use which I had to use later in the night because the air flow and air conditioning was lacking. Entering the bathroom, the floor and Japanese styled bath tub was made of a slate/rough granite material. That is probably why two different sets of slippers were given, one pair to wear around the room, and one to wear in the bathroom only. The cleanliness of the bathroom and the lighting left a lot to be desired. Then while washing my hand, the smell of rotten eggs start filling the room. We found out that its not the drains but the water. Brushing my teeth was not pleasant with this water. The Japanese styled toilet I have no confidence in its operation since its very quiet, low flow, and I even called for maintenance because I do not think it can handle my big waste! They assured me it would be able to but as I am not convinced, I used their lobby general use one. The men's washroom is traditional squat toilets only!!!! The women's at least had two out of four with western styled. They do have hot and cold spring water dispenser nearby for guests which is good. Due to us not driving, its a pretty far walk and dark to try and get to the nearest convenience store down the hill and probably not safe for a tourist like me.
So, your only choice for food is the restaurant in the basement that also serves as the breakfast room too in the morning. The tour provided dinner for us here and it was edible. The breakfast the next day had some variety that is made for locals 98% of the selection. Fine for us. Again, vouchers are collected as well.
During the evening after dinner, we dress in the mandatory swimming attire and mandatory swimming caps (cannot be shower caps). If you do not meet these requirements, you will not be allowed in. The swimming attire and shower caps are of course inflated pricing at the SPA, so make sure you bring your own, or stop by one of the nice vendors on your way here at the bottom of the valley to buy them at very reasonable pricing.
There are many different areas of the spa you can visit. They have cold water, then varying temperature hot tubs, and big sprinkler sections for you to have the water massage you. If you want a snack, buy an egg for $10NT and boil it in their super hot water tank near the admin desk.
I would not stay here again since there will not be enough guests in the area to support it enough for them to renovate drastically. Stay elsewhere.
There are too many things to mention to get it up to today's standards and expectations.

Room tip: No comment. See my review.
Date of stay: July 2017
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank welldunn662016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2017 via mobile

Situatef halfway uphill of hotspring valley, hotel can be great asset. Unfortunately it seems neglected in management. When checkin, receptionist hardly explain that there is no bath robe, one has to carry own towel to hotspring pool across the street and worst no warning that one needs to wear a swim hat…so ended up walking back & forth 3 times. Vicinity appeared rundown & neglected in upkeeping. Restaurant barely ok but seems more adept at catering tour group. Seems much better hotels down the valley at about 20% higher prices. Will not repeat nor recommend to leisure travelers.

Date of stay: February 2017
Trip type: Traveled with friends
Thank cyrus h
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed January 8, 2017 via mobile

The outdoor hot spring spa is great. But the rooms are bit old especially the bathroom look disgusting. Wifi is hard to connect. Breakfast was alright but the lady in charge in the restaurant has very bad attitude, not just to customers and to other staffs as well.

Date of stay: December 2016
Trip type: Traveled with family
Thank RainbowCafeJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2016

It's near the Jhihben National Forest Recreation Area, said to be 7 min walk. We didn't verify as we drove.

Firstly, it's convenient to book via their website, but please mind even with free cancellation, difference in exchange rate will be incurred.

The car parking space is big and thus no need to worry for parking. The receptionists are efficient and the spa area is fun. Guests are allowed to enter into the spa area as many times as they want to.

Just don't expect too much about breakfast, and the room amenities are a bit old.

Room tip: Ask for one which is on the opposite side of the hotel entrance so to avoid the possible noise from the karaoke opposite the hotel entrance
Date of stay: April 2016
  • Trip type: Traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Travel E
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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