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Reviewed December 5, 2018 via mobile

Not much of a service as we are the unfortunate group that coincides with lots of tour group. The facilities are ok. Our room was filled with smoke smell when we book in. The staff is able to change another room. But the toilet bowl was choke after initial use.

Date of stay: December 2018
Trip type: Traveled with family
Thank Ys L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CindyJhang, 公關經理 at Uinn Relax Hotel, responded to this reviewResponded December 6, 2018

Dear Ys L Guest:
Warm greetings from UINN RELAX!
Thank you for your feedback. And the smell in room that you mentioned, we will strengthen air cleaning and improve it,we also hope that if you have the opportunity to serve you again, you can feel more satisfied with us. Our progress and performance will give you a new experience. And affirming the service of UINN RELAX.
Bset wishes
UINN RELAX

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2018

This is a very interesting hotel. Check in is at the entrance to the garage. We had a room on the first floor which meant that we could drive to our unit with its own parking spot and garage door to close.
The room itself was very large plus bathroom with sauna, shower and jacuzzi for two with plenty of towels. It had a karaoke machine. It also provided condoms and lubricating gel on the bedside table, a first for all of our many stays all over the world.
It also had its own pool, not for swimming laps but to enjoy floating and chilling.

Room tip: Read the descriptions. The rooms and what they offer are quite varied. They all look like fun.
Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank joet547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2018 via mobile

We visited recently and enjoyed the room. The room was family style and had two King-sized beds. Very nice large jacuzzi tub with jets. Amenities are very good. Parking included and no problem. Very close to a good outlet mall (walking distance).
Downside was the exit light. The light was Super Bright and no way to dim it or turn it down. We had to put a towel around it (and still shone through). I think many people would have difficulty sleeping with such a bright light.

Date of stay: April 2018
Trip type: Traveled with family
1  Thank Larry007_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CindyJhang, 公關經理 at Uinn Relax Hotel, responded to this reviewResponded April 15, 2018

Dear :Larry007_007
Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. The light was emergency lighting, sorry can not closing.

Thank you again and we wish to see you again soon.

Bset wishes
UINN RELAX‧ Linkou New Taipei City

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Reviewed March 14, 2018 via mobile

Spent 3 nights. 2nd night terrible. Lots of noise during the night. Lady screaming. Called the lobby. No difference. Same noise from 3 To 5 am. Very bad. Main light from room takes tv remote control to turn off. Did not work. Need To call lobby To turn off light. Hot water not always available. Poor breakfast choice. Good thing is Mitsui outlet stores close. Price hotel is ok 60€ but bad. No repeat again.

Date of stay: March 2018
Trip type: Traveled on business
Thank Xpit2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CindyJhang, 客戶關係經理 at Uinn Relax Hotel, responded to this reviewResponded March 22, 2018

I'm sorry to displease you. We also have an understanding of the situation.
The supervisor has gone to your room to teach the TV remote control and is not broken.The Supervisor received a call from your room and checked in to your room that evening. However, no noise was found. No noise was heard in the nearby room. We are sorry to find no noise,we are sorry to let you sleep not well,you can request a room change. We will certainly try our best to improve related services. Thank you! I hope to have the opportunity to serve you again!

Bset wishes
UINN RELAX

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Reviewed March 29, 2017 via mobile

The motels are on the 1st level where you can park just next to your room. Jacuzzi, Sauna room, dipping pool, karaoke all in a room. Many themes to choose from, additional charges may occur. Simple home cooked breakfast provided from night stay guests. Quite a distance from Metro station Lingkou and not really near Mitsui Outlet as advertised.

Date of stay: March 2017
Trip type: Traveled as a couple
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CindyJhang, 公關經理 at Uinn Relax Hotel, responded to this reviewResponded March 31, 2017

Dear Chris L:
Thank you for letting us know you like our hotel, and we will keep on providing the best service to all guests from every place in the world. UINN RELAX to A9 Linkou Station for about 10 minutes, we will improve map.Thank you again and we wish to see you again soon.

Bset wishes
UINN RELAX‧ Linkou New Taipei City

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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