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Reviewed July 24, 2018

Highly recommended this cozy hotel to whom want to experience the beauty of northeast Taiwan. Wellspring hotel provides various activities like surfing at the best spot in Taiwan, high quality hot springs, hiking, waterfall trail, morning bike tours, etc. The room is extremely comfortable and well equipped. The breakfast is way better beyond imagination and the swimming pool on the top floor is definitely a must see place. More, all the staff are enthusiastic and nice, they are not just helpful but willing to help every guest.

第二次入住晶泉丰旅,一樣是泉思套房。這次一共待了五天四夜,嚴格來說,晶泉丰旅不管在餐飲、住宿、服務、館內外活動等各方面,都比兩年前剛開幕時有顯著的進步。

從一開始的接待人員Amber,她的細心解說引起我的高度興趣,得以參加許多很好的活動,像是古色古香白鵝村騎腳踏車、跑馬古道健走、壯觀又涼爽的林美步道、晚上的星空電影院、睡前的舒緩瑜珈,尤其是這次的住房專案烏石港衝浪,沒有任何衝浪經驗的遊客也能玩得很開心。

Kelly對於白鵝村、跑馬古道、林美步道行程的安排與掌握都非常精準到位,一路上也會適時講解各個景點的特色,還體貼的準備了毛巾與飲水,因為有她,戶外行程時心情都很愉快,也多虧Kelly我才知道附近有什麼好吃、好逛的。舒緩瑜珈短短的30分鐘時間相當剛好,輕中度的伸展使一整天的疲勞一掃而空,是個非常適合睡前的活動,很難想像帶瑜伽的老師Anita及Herrison僅僅是飯店的員工而已,在此向晶泉丰旅對於活動的準備程度致上我的謝意。

衝浪行程是與烏石港專業店家配合,來回交通需自理,可搭火車至頭城下車,店家會接送。沒有衝浪經驗的遊客亦毋須擔心,店家有專業教練會陪著下水,練習到你OK後才會讓你單獨衝浪,周圍有救護站,隨時注意周遭不要去到沒有人或太深的地方,其實這是相當有挑戰性及樂趣的活動。謝謝Amber跟Ming消除我衝浪前的焦慮,還有好多員工一直提醒我該搭的火車班次,玩到全身痠痛又脖子扭到,Amber和另一個女生還幫我貼痠痛藥布,打個電話到櫃檯對方還關心我的脖子,並且詢問需不需要更換舒適的枕頭。也謝謝Herrison提供不少對於衝浪的建議。

餐廳也是令人驚艷的亮點,早餐較兩年前豐富且多樣化,食材新鮮又衛生,全體外場人員也讓人留下深刻印象,即是在最尖峰的時段,大家展現出的是高度分工、有效率的態度,像是Jessica,總能在我抬頭找人前一刻就提供恰到好處的幫助。頂樓無邊際泳池的救生員會一直在泳池周邊巡視,但不會給人緊迫盯人的壓力,可讓人沒有顧忌的安心放鬆。房間部分維持得很好,連沙發抱枕擺放位置都跟兩年前一模一樣,並沒有因為時間久了而感到房間清潔稍有鬆懈。退房後的接駁大哥也好親切。房間桌上的數位音樂卡意外好聽,薰香也選得好,美中不足是擺著比燒起來好聞。很喜歡這次駐村藝術家賴老師,他細心解釋了很多繪畫技巧,相信參與的住客都很滿意這個體驗。

較需要改進的部分是衝浪的部分,一開始飯店說衝浪店會開車在火車站等我,卻演變成我在車站等了一下主動打電話去請對方來接(來回都是檔車),到了店裡其實很多員工都不知道什麼飯店預約的事,甚至不知道這是什麼飯店,感覺起來是店家內部沒有交接清楚,這部分要請飯店再跟店家溝通一下。撇除一開始的不順利和檔車接送,烏石港衝浪其實是個很好的活動。飯店本身硬要雞蛋裡挑骨頭的話,有一兩條浴巾其實邊角明顯污漬洗不掉、破大洞了該換了,還有兩年前房內有水果跟氣泡水、小點心也比較好吃。戶外行程飯店自己無法接駁的話,計程車還是要慎選一下,滿車煙味跟山路逆向超車頗令人緊張。某些飯店夏季戶外行程會提供冰毛巾,這作法不錯未來可以參考。

有次晚上坐在大廳,Ming早我一步想到我坐的地方是風口較冷所以遞給我一杯溫水,這種『早一步想到客人需求』的服務,在在體現了飯店第一線人員的高服務品質;即使是實習生David都積極地學習且細心觀察客人的需要,很難相信才來了兩週而已,噢!而且他拍照滿好看的,有張白鵝村騎腳踏車的照片就是出自他之手。不管從多小的地方看,京泉丰旅服務的專業性都相當值得信賴。感謝飯店全體工作人員的努力與用心,在這裡的五天四夜超乎我預期的美好。

  • Stayed: July 2018, traveled solo
    • Location
    • Sleep Quality
    • Service
1  Thank IreneLiu289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WellspringbySilks, 總經理 at Wellspring By Silks, responded to this reviewResponded July 25, 2018
Google Translation

親愛的貴賓,您好!
感謝您選擇入住晶泉丰旅。非常榮幸我們的團隊能為您創造了一次愉快又充滿樂趣的回憶。特別謝謝您對本館服務人員Amber, Kelly, Anita, Herrison, Jessica, Ming, David的肯定,我們已立即轉達分享,您的肯定正是我們努力的最大動力。期待您下一次的到訪,給予我們為您服務的機會。
敬祝 順心安康
晶泉丰旅 總經理 陳惠芳 敬上

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2018 via mobile

I just realized my booking was mistakenly made for Jul 12 instead of Jun 11(my mistake). I was panic and worried. Mr. Weber Huang and Michelle at front desk assisted me patiently and have us seated on the lobby while I was calling Agoda to resolve this matter. Michelle was so kind to take my dad and our luggages to the room first so that my dad did not have to wait for me in lobby. And Weber saw me on the phone waiting for Agoda to pick up, he proactively assisted me to call Agoda using hotel's Agoda direct line. Without his help, I will not be able to resolve this matter so quickly. When we checked out, Weber has arranged a shuttle bus for us to go to the bus terminal. He and Michelle actually took our luggages out to the van and greeted us with heartwarming goodbye. The driver Herrison was also very kind to us and helped us with our luggages. I would like to thank Weber, Michelle and Herrison for their excellent service from the bottom of my heart. Hopefully I will visit again someday soon.

Stayed: June 2018, traveled with family
Thank Sormaumau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WellspringbySilks, 總經理 at Wellspring By Silks, responded to this reviewResponded July 25, 2018

Dear valued guest,

Thank you for choosing to stay at Wellspring by Silks during your recent trip to Yilan. We are delighted to learn that you had a nice stay. We’ve especially shared your compliments with Weber, Michelle and each of our team. We hope to welcome you back to Wellspring by Silks in the near future and join us to explore more local cultural and art activities to meet the beauty of Yilan.

Cheers,

Cindy Chen
General Manager, Wellspring by Silks

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Reviewed June 3, 2018 via mobile

Amazing stay at this modern and luxurious hotspring hotel, conveniently located in the heart of Jiaoxi. Our room is well equipped with a cleverly designed balcony soaking tub. More importantly, the service is impeccable. You feel so welcomed right after making your reservation online : friendly reminders, (free) activities invitations, shuttle bus pick up, and a drink while you check in. We had a great time tea picking with their activity leader Herrison Zhang. And their dinner service is excellent , highly recommend it.

Stayed: June 2018, traveled as a couple
2  Thank Kko0603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
阿J捷絲旅, 總經理 at Wellspring By Silks, responded to this reviewResponded June 10, 2018

Dear valued guest,

Thank you for choosing to stay at Wellspring by Silks during your recent trip to Yilan. We are delighted to learn that you had a wonderful stay. Your compliment on the the whole hotel is much appreciated. We hope to welcome you back to Wellspring by Silks soon in the near future, join us to explore more local cultural and art activities to meet the beauty of Yilan.

Cheers,

Cindy Chen
Wellspring by Silks General Manager

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Reviewed May 28, 2018

We stayed Wellspring by Silks last week. It was a new hotel located on the hillside of Jiaoxi. One side of it is facing the main street, however, the hotel guest entrance is nearer to the hillside which gives a transquil atmosphere. The rooms are big in size with a private bath tub fill with spring water. There is a wonderful roof top swimming pool and there is movie viewing from 9am. Breakfast is offered with various food with a skew to Japanese style.

Room Tip: Prefer higher floor
  • Stayed: May 2018, traveled with family
    • Rooms
    • Service
Thank Bobo631
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
阿J捷絲旅, 總經理 at Wellspring By Silks, responded to this reviewResponded June 10, 2018

Dear valued guest,

Thank you for choosing to stay at Wellspring by Silks during your recent trip to Yilan. We are delighted to learn that you had a wonderful stay. Your compliment on the the whole hotel is much appreciated. We hope to welcome you back to Wellspring by Silks soon in the near future, join us to explore more local cultural and art activities to meet the beauty of Yilan.

Cheers,

Cindy Chen
Wellspring by Silks General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2018 via mobile

Great experience stay in Wellspring by silks. Their service started from the first step into the hotel, provide a relax seat and snacks/ drink for you to wait for check in. The room is great and beautiful. There has a hot spring tub in the room, comfortable bed and pillow, the best things is the fridge had a mask and drink for free. Staff Kelly helped us to make a reservation for our dinner, she is nice and helpful. This is great place for stay.

Stayed: May 2018, traveled with friends
1  Thank Tracy8769
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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