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Reviewed April 14, 2017 via mobile

I'm writing this review at 10pm. The noise pollution has been going on since we got back into the room at 6pm - children yelling and crying, people stomping around upstairs, things being dropped on the floor upstairs, etc. It's really quite unbearable and we can't get a good night's sleep because the sound proofing here is so terrible. If you don't want to hear people stomping around at night then it's probably best to stay in a Kenya room upstairs.

The check-in process was mediocre. We told them before we arrived and upon arrival at the hotel that we have a toddler who needs to nap and they refused to give us a check-in time until we pushed for it. Accommodation should be made to those with young children considering that check out is at 11am and check in is at 4pm?!

The food is not good and the restaurants felt very sterile. There weren't child friendly options that didn't contain salt / sugar.

The rooms had mold in the bathroom and by the window ledge which was pretty gross.

To be fair, the staff here have been quite efficient and friendly and tried to solve our problems with the noise upstairs. The activities were also well-led. If not for the activities I would give this place 2 stars.

Stayed: April 2017, traveled with family
Thank Amnesiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 17, 2017

Dear Amnesiao ,

Thank you very much for taking the time to share with us your feedback following your recent experience at Leofoo Resort Guanshi.
We understand your frustration and please accept our sincere apologies for the unpleasant experience you encountered with during your stay. We will definitely share your feedback with our management team, immediate training and action will be conducted to improve where we have fallen short on meeting your expectations.We do sincerely regret any poor impression caused through this experience, and the only thing we can hope for is to have a chance in the future to make a better one.

Jane.H

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Reviewed March 26, 2017 via mobile

Check-in average
Most information are in chinese
Reached resort late, like others said be prepared with your own food. We don't fancy buffet. Resort may want to consider some international selection sandwiches, burger, noodles/dry/soup and rice rather then just buffet.
room condition is bad, very rundown, sagging bed, dirty corners, cracked walls, dark walkway.... like other travellers photos posted.
bathroom is terrible algae all over and cracked basin.
the number of animals were far too little.
consider again when planning to stay in.
can give this a miss till works are done.
paid so much for a terrible experience, feel cheated in away.
Sorry to share such negativity Leofoo management team.

Stayed: March 2017, traveled with family
1  Thank GelinaTay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 27, 2017

Dear Tay G,
Thank you for your comments regarding your recent visit with us.
We understand your frustration and please accept our sincere apologies for the unpleasant experience you encountered with during your stay. We will definitely share your feedback with our management team, immediate training and action will be conducted to improve where we have fallen short on meeting your expectations.
Once again, thank you for your feedback which gives us a chance to improve ourselves. We sincerely look forward to welcoming you back soon.
Sincerely,
Jane.H

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Reviewed March 25, 2017 via mobile

The price range definitely should qualify that this resort should be consider as 5 star hotel.
However, it was more like a 3 star hotel experience where rooms are not that clean. Staff friendliness could be better.

It was really fun and great experience to see animals up close. With a lot of activities (chargeable and pretty pricey), kids have lots of fun.

Stayed: March 2017, traveled with family
Thank teyluyi8808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded March 26, 2017

Dear teyluyi8808,
Thank you very much for taking the time to share with us your feedback following your recent experience at Leofoo Resort Guanshi.
Please excuse us for not being able to meet the standard and it is through your comment that drives Leofoo Resort Guanshi to service perfection.
Once again, thank you for your feedback which gives us a chance to improve ourselves. We sincerely look forward to welcoming you back soon.
Sincerely,
Jane.H

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Reviewed March 17, 2017 via mobile

The hotel is like stay inside a zoo, early morning can see the animal once you look outside the windows. At night can see the animal sleep. There are a few types of animal can be seen, Everyday around 730 is animal feeding time.

Stayed: March 2017, traveled with family
Thank patrickwong13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelYtw, 客戶關係經理 at Leofoo Resort Guanshi, responded to this reviewResponded March 23, 2017

Dear patrickwong13,
Warmest Greetings from Leofoo Resort Guanshi and thank you for taking the time to share with us your feedback.
Your comment is truly encouraging for the entire team, and we are proud that we were able to contribute in making your trip an enjoyable one.
We look forward to the pleasure of welcoming you back to the hotel for another pleasant stay in the near future.
Sincerely,
Justine.Y

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Reviewed March 16, 2017

The resort is really fun! The rooms are spacious, decor is fabulous and the best part is the closeness with the animals. We had the room facing girrafes and zebras and our son went crazy about it. Its been over a month that we visited and he still can't stop talking about it!

Their activities are totally in sync with the theme of the resort. We saw an African dance by the African tribe and got to beat drums with them! Their lemurs were really the most charming part - they willingly got pictures clicked with the people and it was real fun seeing their antics - jumping around, posing and having a gala time. There was a bird show which was also very interesting. All in all, our son learnt about the animals closely and I'm sure that was the most fun lesson he ever had!

The staff is very cooperative and supportive. Since we're pure vegetarians and they didn't have enough vegetarian dishes on the menu, they specially cooked meals for us, which was never included in the package that we had. It was truly an amazing experience and I'll recommend it totally to parents of little curious munchkins!

Room Tip: The best part of these rooms is the view of animals. Choose the ones you love - flamingoes / rhinos / zebras / girrafes / lemurs!
  • Stayed: February 2017, traveled with family
    • Location
    • Cleanliness
    • Service
Thank StutiTrivedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justine CY, 客戶關係經理 at Leofoo Resort Guanshi, responded to this reviewResponded March 17, 2017

Dear StutiTrivedi ,
We are very pleased to learn that you had a memorable stay.
Your feedback is truly encouraging for the entire team, and we are proud that we were able to contribute in making your trip an enjoyable one. We will continue to do our very best in carrying forward our service principles for the comfort and satisfaction of our guests.
Thanks again for your recommendation, we hope to welcome you back soon for another pleasurable stay at Leofoo Resort Guanshi.
Justine.Y

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