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All reviews outdoor pool chinese restaurant platinum status golf course enjoyed our stay great amenities restaurant staff family with kids family suite during summer hour drive public areas king bed steam room lobby bar breakfast buffet kids play room
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Reviewed March 31, 2016

This hotel is beautiful and so very relaxing. The grounds are gorgeous- I wish we had been there when it was warm enough to be in the pool! It really is just lovely to walk around. The room itself was beautiful, with great amenities and VERY clear light fixtures marked (I've never seen this in other hotels!). The room was very large and the bathroom was luxurious. It even came with bath salts! My one problem was the service at the restaurants. It was very slow and I didn't end up getting what I ordered. Since you need to order taxis ahead (30 minutes), it can make slow restaurant service difficult to fit with your schedule. I would certainly stay here again, as I think it just has some growing pains to sort out.

Date of stay: March 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mainereason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuei0213, 公關經理 at The Westin Tashee Resort Taoyuan, responded to this reviewResponded April 13, 2016

Greeting from The Westin Tashee Resort.

Thanks for your valuable advice and suggestion.
Westin believes that all of our guests should leave feeling better than what they arrived.
We are glad to have your valuable comments and suggestions in order to enhance our products and services to serve you better.

We look forward to seeing you again on your next stay at The Westin Taoyuan.

With warm regards,
The Westin Taoyuan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2016

Even by the standard of Westin, this resort excels in every aspect. It's located up on the hill of Tao Yuan so you have not only beautiful scenery but fresh crisp mountain air! The resort is luxurious in terms of architecture, decoration and service. From the swanky hotel lobby to the modern restaurant and room, the feeling is overwhelmed yet relaxing. The staffs there went out of their ways to make sure that we had the most comfortable stay. They even forwarded a package that was delivered after our departure to my home. That's what I call Outstanding Customer care. I forgot to mention, their in room breakfast is sumptuous and good!

Date of stay: March 2016
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank Nathantran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuei0213, 公關經理 at The Westin Tashee Resort Taoyuan, responded to this reviewResponded April 13, 2016

Greeting from The Westin Tashee Resort.

Thanks for your valuable advice and suggestion.
Westin believes that all of our guests should leave feeling better than what they arrived.
We are glad to have your valuable comments and suggestions in order to enhance our products and services to serve you better.

We look forward to seeing you again on your next stay at The Westin Taoyuan.

With warm regards,
The Westin Taoyuan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2016

This is a very shaky, qualified 4 out of 5 rating. I am going to give them the benefit of the doubt, given how new this property is, and how the staff is still being trained.
It's a beautiful property, with very, very nice and spacious rooms. The golf course and overall ground are meticulous. You will get a very refreshing stay at this property.

It is meant to be a retreat AWAY from Taipei (about 45-60 minutes to go to downtown Taipei, or to the Taoyuan airport), so hopefully they will quickly build up their amenities and food offering soon, as otherwise, there's not a lot happening around that area.

We had to move rooms twice during our stay: the drain in the shower, in two separate rooms, were clogged up and flooded the bathroom. It's a nuisance, but the staff truly shines....they were attentive, were very apologetic, but most importantly, went out of their way to minimize our inconvenience and discomfort.

The second notable issue, was inexcusable. During our last day's breakfast, I requested a small plate of sweet chili sauce from one of the kitchen workers. He told me it's not available for breakfast, which was quite strange as i) it's RIGHT there, one arm-reach behind where he was standing ii) was served by them during the 2 breakfasts we were there. When I insisted on it, he started berating me in Chinese (which I don't understand), created quite a scene, and literally threw his apron on the kitchen counter before disappearing to the backroom. Truly shocking. The executive chef, when informed about this incident by the other co-workers, apologized to us profusely, and promised to address it with her crew. I sincerely believed her and wish her the very best. This would have been a qualified 5 rating (despite some understandable mechanical issues) without this inexcusable incident.

Room tip: ask for pool/golf course view
Date of stay: February 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank BuzzLi14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuei0213, 公關經理 at The Westin Tashee Resort Taoyuan, responded to this reviewResponded April 13, 2016

Greeting from The Westin Tashee Resort.

Thanks for your valuable advice and suggestion.
Westin believes that all of our guests should leave feeling better than what they arrived.
We are glad to have your valuable comments and suggestions in order to enhance our products and services to serve you better.

We look forward to seeing you again on your next stay at The Westin Taoyuan.

With warm regards,
The Westin Taoyuan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2016 via mobile

Visited the family during CNY.. Since my family's home is very close to the Westin, so I booked three rooms for everyone to stay at. Seeing this is a brand new Westin in Taiwan and possibly the newest resort in northern Taiwan I also wanted an excuse to try it out....

We generally enjoyed our stay, although there are some small issues I'm sure the hotel is working on!

- Needs a little bit of improvement on food selection. Didn't see much of a room service menu except breakfast and bedtime snacks... And we couldn't order a LA carte at the restaurant during afternoon hours... Just after noon tea was available. Very important to have a good food selection because there is literally nothing around the area within a 15 minute drive! But maybe it was during cny?

- Needs a platinum check in/out line, there's also no executive lounge or even coupons for evening drinks.

Overall the family enjoyed their stay and we would definitely come back possibly for a round or two of golf next time.

Date of stay: February 2016
Trip type: Traveled with family
Thank buybuysellsell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuei0213, 公關經理 at The Westin Tashee Resort Taoyuan, responded to this reviewResponded March 1, 2016

Greeting from The Westin Tashee Resort.

Thanks for your valuable advice and suggestion.
Westin believes that all of our guests should leave feeling better than what they arrived.
We are glad to have your valuable comments and suggestions in order to enhance our products and services to serve you better.

We look forward to seeing you again on your next stay at The Westin Taoyuan.

With warm regards,
The Westin Taoyuan




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Reviewed 5 days ago via mobile
Google Translation

Date of stay: January 2019
Trip type: Traveled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Journey807608, 客戶關係經理 at The Westin Tashee Resort Taoyuan, responded to this reviewResponded 2 days ago
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