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“A disaster”

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S Resorts Hidden Valley Bali
Ranked #2 of 43 Pecatu B&B and Inns
Certificate of Excellence
Mandaluyong, Philippines
Level Contributor
128 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“A disaster”
1 of 5 bubbles Reviewed July 9, 2014

My wife and I went to Bali to attend a friend's wedding, and we decided to stay at the Hidden Valley resort because it was near the reception. Below is the low down:

The Good:
- The resort was nice and cheap. The pool was very inviting.
- The massage at the spa was excellent.
- The resort food was actually good.
- The people at the resort were very nice, including the masseuse, maintenance person, and waiters.

The Bad:
- Arrived in the resort late (around 2AM) because of the lines at the immigration, and there was no one there. We had to call the security guard to fetch the person that would check us in.
- No working room keycards when we checked in because this person can't seem to make it work, so he used the master keycard to let us in the room and told us to go to reception in the morning to get the right keys.
- Sink was clogged up. When maintenance came over to fix, I saw that it was all clogged up with hair.
- There were no shower curtains dividing the shower area from the toilet area, so when I shower , the toilet area gets all wet as well.
- We requested for a late check out at 3PM, and the receptionist agreed. Lo and behold, come 12 noon we received a call from the exact person asking for us to vacate our room. What's worse is that we haven't packed, we were about the have lunch (we ordered room service), and we haven't prepared for the wedding yet. Maybe it's lost in translation, so we agreed on a compromise: settle our bill, then go back to the room, eat, pack, prepare, and leave.

  • Stayed June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank jovanpuyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVRBali0605, Manager at S Resorts Hidden Valley Bali, responded to this review, August 4, 2014
Thank you so much for sharing your experience during your stay at Hidden Valley Resort. Highly appreciated for your feedback, it’s truly important for us. All the positive feedbacks about the resort such as spa massage, high quality of food and our service, we are honored and humbled for that.

We truly regret to know your first impression of our resort was not nice, due to the late check in. Never imagine that you will experience those feeling as we actually always try to the best for every guest, but please kindly accept our sincere apology.

With respect to your feedback, we hope that you will return again and giving us a second opportunity to welcome and serve youagain.

Hidden Valley Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Byron Bay, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 18, 2014

Recently returned from a week's stay at Sublime Hidden Valley. Friendly staff, fabulous food & what a massage! Stayed in a traditional lumbung with a super comfy bed and well stocked bar fridge. Good scooters to hire from resort & only 10mins safe zip zip to beach with helmets! I will definitely go back to this affordable luxury.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Inkpen1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVRBali0605, Manager at S Resorts Hidden Valley Bali, responded to this review, August 4, 2014
WOW! Thank you for taking time to share your wonderful experience at Hidden Valley Resort. Getting your complete satisfaction is very important and can not wait for seeing you again here! Look forward for another outstanding experience with us.

Hidden Valley Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 12, 2014

My partner & I recently stayed at Sublime Resorts Hidden Valley. We had a two story bungalow type villa. Ours was around 1 of about 6 villas that surrounded a large pool that had its own bar connected to the side of the pool. The weather was perfect which made swimming and laying on the pool chairs so relaxing. The staff were always very helpful, polite and professional. The lady working in the Day Spa was very professional and gave amazing reflexology treatment. The resort employed an Aussie (Dave), who took us on an amazing trip to the fish market where we had the best Sea Bass of my life & a 1.5kg live mud crab (payed about $15/kg AUD). He knew a place on the water that cooked everything up, so we had great lunch then were introduced to stand-up paddle boarding on a sunset beach with views of volcanoes in the distance. On another day he took us surfing and I was able to catch waves on my first day. I highly recommend this place, as its tucked away from the hustle and bustle and because the staff made it feel so homely. Its also so close to Uluwatu Beach, Padang Padang Beach and a heap of little cafes & restaurants on the way like, Cashew Tree that are amazing. So get there, get a scooter and see it all.

Room Tip: The new villas near the private pool get alot of privacy as everyones out during the day so its nice...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Miles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVRBali0605, Manager at S Resorts Hidden Valley Bali, responded to this review, August 4, 2014
Thank you for sharing your wonderful holiday at Hidden Valley Resort. So glad to know that you enjoyed staying here, as well as appreciate each moment with us. All staffs are dedicated to create unforgettable experience for our guests and you are one of our valued guests.

Thank you for being here and spent your holiday with us. Look forward to seeing you again and bring your family, friends as well. Please kindly let us know for your next visit, will be glad to prepare everything for you.

Hidden Valley Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 6, 2014

We stayed in a group in the villas surrounding the pool, it felt so safe it was very clean and the staff were awesome. Anything we wanted or needed was no problem. I accidentally left my shoes and sunglasses and sarong and a dress overnight next to the pool and when I came out the next day they had been folded and put at my villa. Very safe, rooms cleaned daily with fresh towels. The food was so delicious and the breakfast omlettes are made to order and we couldn't get enough!!! We felt some days we didn't even need to leave the resort because we had everything we needed there. We sat in the swim up bar ordering cocktails and food all day one day. Nothing bad to say about this resort! And sooo affordable. We loved the traditional villa too with the balcony upstairs. 5 star resort :-)

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peeeetta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVRBali0605, Manager at S Resorts Hidden Valley Bali, responded to this review, August 4, 2014
PERFECT! Thank you for sharing your wonderful holiday at Hidden Valley Resort. Your feedback is highly appreciated and we are so glad to have your full satisfaction with us. It will be a great pleasure to be chosen again for your next holiday. Look forward to welcoming you back again.

Hidden Valley Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed May 27, 2014

Absolutely the best place you can stay in Uluwatu area without the hefty price tag.
It's roughly 45mins drive from the airport / 1 hour with traffic.

Let's start with location. It's named Hidden Valley for a reason!! The location is pretty remote as well, with at least 5mins drive further in from the main road, even taxi driver might had a hard time finding it. Just remember the hotel is on the same road with Harris Jimbaran, but with an approximately 5mins drive further up front. Trust me, you won't regret by choosing this, as you enjoy the absolutely quietness in the resort. Clock seems to be ticking slower as well.

The Resort offers few different type of rooms - hotel rooms (with pool or ocean view), 2 Bedroom suites, Executive VIP suite and the newly completed villa. I have no chance to try the villa as it's still under construction when I visited in Feb 2014. But am sure it's ready now.

Dining - a must to complement! Peruvian cuisine with local Bali flavours! What a combination! We tried the vegetarian balinese curry & fettucine. Taste better than some of the vegetarian restaurant! So a must to try during your stay, kudos to Chef Alonso. We have met chef personally during our stay as he cater for a big lunch (appx. 25 portions), he has no problem to do it big either. However, the breakfast provided in the morning was so-so with not much choices for vegetarian.

Staff - Mr.Gonzalo their GM, a fantastic guy, helpful, fast & he has done a great job in bringing up this hotel. Mr. Larry the front desk manager I supposed, also very friendly, kind and helpful. Any questions directed to him, he is able to solve for you. And all other staffs always carrying a big smile and offer greeting when they see us.

The resort also offer spa, function room for wedding, free transport to nearby beaches, game room, BBQ area, swimming pool, etc.

We stayed in the Executive VIP suite, and to our surprise that the room is decorated nicely in honeymoon setup for newly-wed and a bottle of wine as a complementary wedding gift. This little move touches our heart.

So, I have no doubt this will be the ultimate staying experience for everyone and especially ideal for big group of friends / relatives coming for wedding reception at Uluwatu area.

Room Tip: Choose 2nd floor rooms to enjoy ocean view though the sea is pretty far. Go for the Exe. VIP room i...
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kah Wei W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVRBali0605, Manager at S Resorts Hidden Valley Bali, responded to this review, August 4, 2014
Perfect! Thank you for your excellent feedback and choosing Hidden Valley Resort as your accommodation. We are so happy that you really enjoy staying with us. Having you as our guest is a precious, you also help us to give more information about the hidden location which is our uniqueness.

Furthermore, thank you for mentioning about our excellent service by our dedicated staffs. So glad that you’re very excited with the honeymoon decoration at our VIP Suite. Also for breakfast menu, we will definitely improve more varieties. So please visit us again and bring more relatives and friends to Hidden Valley Resort.

Hidden Valley Resort Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed May 27, 2014

Just back from staying in this excellent restort in Bali. Id like to say a very big thank you to Larry and all the staff here that made my stay in Bali as good as it was. The service was top notce, everything you need to access all the great waves around including hire of there own scooters and shuttle buss. Thanks again dudes.

Elliot

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elliot L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed May 26, 2014

Pros:
Very nice hotel
Great service and helpful staff
Free shuttle, anywhere in the area, at anytime
Delicious food at the restaurant
Good wifi
Rooms are beautiful

Cons:
Laundry service was very slow and expensive, but that's not a big deal !
Not an ideal location, but thanks to the free transport service, it doesn't really matter

Room Tip: Pool parties on fridays that are loud until 11pm, so not ideal for kids on fridays
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CamRanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about S Resorts Hidden Valley Bali

Property: S Resorts Hidden Valley Bali
Address: Jl. Nabor no. 29, Pecatu, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Pecatu
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 43 B&Bs / Inns in Pecatu
Price Range (Based on Average Rates): $
Hotel Class:4 star — S Resorts Hidden Valley Bali 4*
Number of rooms: 48
Official Description (provided by the hotel):
If you are looking for a quiet place to stay near some of Bali's best waves, with a resident surf guide and yoga instructor at the resort, S Resort Hidden Valley is a great choice. Daily free Yoga lessons and free airport shuttle for all guests.Please note Free Airport Shuttle Service is restricted to One (1) Journey only, please inform us when making your reservation if you require inbound or outbound Airport shuttle service. The resort offers 48 elegant guest rooms in different categories. The smaller number of rooms offers you tranquility and privacy as you nestle into the tropical countryside near some of Bali's world renowned beaches as six surf spots are within 10-15 minutes of the resort. Airport transfers and car/bike rental can be arranged by resort's staff, but if you are looking to go surfing then you can take advantage of the experienced surf guides and surf transfers that The Perfect Wave offers. There is also a complimentary shuttle to Padang Padang, Uluwatu, Blue Point, Bingin, Balangan and Dreamland. The resort is built using eco-friendly materials and recycled wood to help you feel in harmony with nature. Beautifully decorated gardens are throughout the property common grounds. Complimentary wireless internet access keeps you connected. Childcare and cable programming are available. Daily housekeeping helps provide a stress free escape. A 24-hour front desk with luggage storage facilities is also available.The restaurant offers international and indonesian cuisine. Relax with your favourite drink at the poolside bar or satisfy your appetite with a delicious meal in the restaurant. A complimentary breakfast is served daily. S Resorts Hidden Valley is 5-minute drive from New Kuta Golf Course and Padang Padang Beach. The resort is also a short drive to Uluwatu and Impossible Beach and three other surf spots. ... more   less 
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Also Known As:
S Resorts Hidden Valley Bali Pecatu

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