3 stars some rooms, 4 star at best. We were amongst about 15-20 other rooms booked for a wedding. Almost everyone felt it was their worst experience. Well travelled persons will know for sure this is no 5 star. They took 30min to check us in and it wasnt even busy. On seeing our room, first thing - a lizard in our room (not acceptable - it's considered a pest in the same league as cockroaches in asia)! No fridge (there was a void where it was supposed to be); our toilet couldnt flush properly (low pressure); the sink slow to drain; the stupid bathroom had glass facing the room with privacy curtains that couldnt close properly - it'd be ok if it were tastefully done like in a real 5 star hotel but this is cheap humour. Towels werent available and arrived later but was grotty and worn; the shower had no holder (so you put your soap/gels on the floor!). When we complained about the fridge, we were asked "did you order a fridge?" err... do we need to order our bed and tv too? It is listed on their website that a fridge is included anyway *roll eyes*. We were a family and was given twin beds.While another couple had a presidential suite with king bed. This presidential suite is 4 star by world standards. Their shower floods - water slow to drain. And had a lizard in their kitchen and lots of lizard droppings in the bathroom.
Room #3: the guests ordered a 3rd bed; however no sheets ever arrived for that bed, so they had to share. They complained they couldnt sleep coz the aircon was making so much noise just outside their room. They werent impressed with the "romantic" curtains in the bathroom either that also couldnt close nicely like ours.
Unfortunately, the hen's night had been booked at this hotel too. It was poorly managed by the hotel. They didnt have the champagne they prebooked 5 weeks prior amongst many things that went wrong.
Oh... the families who stayed here all agree that it's super unsafe for kids. The railings were so wide apart , a kid can put their head thru it. Another railing outside our group's guest room was about to break apart and is absolutely wide enough for a child to fall thru easily.
Poor management, poor maintenance overall. It will suit those who are on 3 star budgets if you're willing to put up with broken, missing things and poor plumbing. there is nothing outside this place - no shops, no restaurants nearby, so if you got to be here, dont extend past your event, you'd just be bored and there is hardly any taxi who knows how to get here (one of our guests' cabbies got lost for 2 hr on a 30 min journey). There is only golf, so golfers who just want to golf might find it affordable.
NOT suitable for those with young kids, those who expect a 5 star like Westin Hotel standard; those who are from developed countries where 5 star means 5 star (eg. Australia, UK, USA, NZ, Ireland, France, Singapore, Hong Kong, etc...). AVOID this hotel IF YOU ARE AFRAID OF LIZARDS!!!
- Official Description (provided by the hotel):
- Le Grande - Bali, nestled in the heart of the New Kuta Golf Course, within the Pecatu Indah Resort complex is a retreat offering a full spectrum of services that provide everything from tranquility to rejuvenation. This remarkable hotel redefines efficient service with a gracious attitude that ensures a truly unforgettable experience.Pecatu located at the south western coast of Bali is known for the famous Uluwatu temple & the Dreamland beach. Located 15.5 km from Ngurah Rai International Airport. ... more less
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- Also Known As:
- Le Grande Hotel Pecatu
- Le Grande Bali Pecatu