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“5 star!? What a joke”
Review of Le Grande Bali

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Le Grande Bali
Ranked #2 of 11 Hotels in Pecatu
Reviewed August 4, 2012

3 stars some rooms, 4 star at best. We were amongst about 15-20 other rooms booked for a wedding. Almost everyone felt it was their worst experience. Well travelled persons will know for sure this is no 5 star. They took 30min to check us in and it wasnt even busy. On seeing our room, first thing - a lizard in our room (not acceptable - it's considered a pest in the same league as cockroaches in asia)! No fridge (there was a void where it was supposed to be); our toilet couldnt flush properly (low pressure); the sink slow to drain; the stupid bathroom had glass facing the room with privacy curtains that couldnt close properly - it'd be ok if it were tastefully done like in a real 5 star hotel but this is cheap humour. Towels werent available and arrived later but was grotty and worn; the shower had no holder (so you put your soap/gels on the floor!). When we complained about the fridge, we were asked "did you order a fridge?" err... do we need to order our bed and tv too? It is listed on their website that a fridge is included anyway *roll eyes*. We were a family and was given twin beds.While another couple had a presidential suite with king bed. This presidential suite is 4 star by world standards. Their shower floods - water slow to drain. And had a lizard in their kitchen and lots of lizard droppings in the bathroom.
Room #3: the guests ordered a 3rd bed; however no sheets ever arrived for that bed, so they had to share. They complained they couldnt sleep coz the aircon was making so much noise just outside their room. They werent impressed with the "romantic" curtains in the bathroom either that also couldnt close nicely like ours.
Unfortunately, the hen's night had been booked at this hotel too. It was poorly managed by the hotel. They didnt have the champagne they prebooked 5 weeks prior amongst many things that went wrong.
Oh... the families who stayed here all agree that it's super unsafe for kids. The railings were so wide apart , a kid can put their head thru it. Another railing outside our group's guest room was about to break apart and is absolutely wide enough for a child to fall thru easily.

Poor management, poor maintenance overall. It will suit those who are on 3 star budgets if you're willing to put up with broken, missing things and poor plumbing. there is nothing outside this place - no shops, no restaurants nearby, so if you got to be here, dont extend past your event, you'd just be bored and there is hardly any taxi who knows how to get here (one of our guests' cabbies got lost for 2 hr on a 30 min journey). There is only golf, so golfers who just want to golf might find it affordable.
NOT suitable for those with young kids, those who expect a 5 star like Westin Hotel standard; those who are from developed countries where 5 star means 5 star (eg. Australia, UK, USA, NZ, Ireland, France, Singapore, Hong Kong, etc...). AVOID this hotel IF YOU ARE AFRAID OF LIZARDS!!!

Room Tip: Ask for a presidential suite if you can. We did ask to change room to a king room becoz of kids but...
See more room tips
  • Stayed: July 2012, traveled with family
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5  Thank Nev_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Didier G, General Manager at Le Grande Bali, responded to this reviewResponded August 8, 2012

Dear Nev_au,
Greetings from Le Grande, Pecatu.

I would like to start by thanking you for taking the time to comment on your stay in Le Grande. It is only through invaluable feedback such as yours that we can maintain and improve upon our standards of quality and service.

I would like to sincerely apologize for the aspects of your stay encountered by your group that were disappointing.
I have been appointed General Manager of Le Grande and the hotel is now under new international hotel chain management by the management company responsible for the national and Trip Advisor award-winning properties of U Chiang Mai and U Inchantree Kanchanaburi in Thailand. Le Grande will be re-branded as U Agathis Pecatu Bali later in 2012.

Since taking over the resort the comments received from our guests have been overwhelmingly positive as we are dedicated to providing the same levels of quality, luxury and service experienced by the guests in our other U hotels therefore I was extremely concerned about your experience at Le Grande and would like to personally address the issues you raised.

The slow check-in. Unfortunately there was an error on our part with your group details. I have instigated measures to ensure that this does not occur in the future.

We have employed the services of a professional pest control company who have undertaken a full hotel eradication of the lizard problem.

We were at full occupancy when your group stayed and I regret that there were insufficient fridges to accommodate all the guests. These are now on order. We have also ordered new bathroom curtains, shower holders and luxury toweling for all our rooms. All of the above will be arriving in the very near future.

We are currently running a full care program in the resort utilizing the Housekeeping and Engineering departments to deal with the poor drainage, water pressure and air conditioning issues.

The safety of our guests and their families is of paramount importance and the matters you raised regarding the railings are at the very top of our maintenance list.

I must further offer my heartfelt apologies for the oversight with your group’s champagne and the lack of bed linen for the extra bed. Again I have introduced strict measures to avoid any disappointment in the future.

It is my own personal aim and that of our group to place Le Grande at the very top of the luxury resorts in Indonesia. Along with the aforementioned resorts we will be opening the 5-star U Sunsuri Phuket in the next few months and our latest property, the brand new 5-star Eastin Grand Sathorn in Bangkok, has already established itself among the top hotels in the city with extremely positive reviews on Trip Advisor. Our group’s mission is to offer superlative levels of comfort, quality and service in all our properties.

In closing I would like to say it was a genuine pleasure to serve you and your group as our guests and it would be an honor if you would visit us in the very near future to see the improvements we have made in all areas to offer our guests a true 5-star experience.

Best regards,

Didier Gourmaud
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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283 - 289 of 399 reviews

Reviewed July 13, 2012

We stayed one week at this beautiful resort in July. We travelled with a 11 month old baby and a 2,5 year old.

Staff were extremely friendly and helpful. Rooms were spacious, modern and very clean. We had the best housekeeping that we have ever experienced. The restaurant (breakfast, lunch and dinner) and room service was very good. The hotel has a comfortable and relaxing atmosphere.

The facilities, pools and spa were very nice and clean. We found the location of the hotel good. As we had a rental car the whole stay we could easily get around. The closest beach (Dreamland beach) was only 3 minutes away.

We tried the surf at Uluwatu, Jimbaran, Dreamland, Kuta, Airports and Pedang Pedang. If you are not in the water paddling for waves, a day at the beach can be rather stressful. You have to bargain for a parking, for a sun chair, and you will be approached a numerous times and asked if you want to purchase fruits, drinks, sarongs, crafts etc. We found it nice to come back to the hotel in the afternoon and RELAX in peace and quiet, and enjoy good food that did not cause stomach pain.

  • Stayed: July 2012, traveled with family
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2  Thank 10H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LeGrande8481388, Manager at Le Grande Bali, responded to this reviewResponded September 16, 2015

Dear Guest,

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.

Best Regards
Le Grande Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2012 via mobile

The pictures on the web site definitely looks better than in real life. This is a large property which is spacious and looks great, only from the outside.

The room is spacious but really disappoint in terms of quality. The room felt dusty and the towels looked unwashed. There was even a dead cockroach in my bathtub one day.

I knew the hotel is far away from Seminayk when I booked it. But with the worsening traffic condition in Bali, it took almost two hours to get into Seminayk.

I'd think twice if you are considering compromising convenience with price. It's actually not very value for money given the poor quality.

  • Stayed: June 2012
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Thank CarolGoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2012

When you think of Bali, you think of beaches, beautiful sunsets and swimming in the ocean. The hotel is over a KM from the beach, 30 minute cab ride away from any town or site-seeing and the only other restaurant close the hotel is at the golf course. The other reviewers are correct - if all you are looking to do is sit by the pool and play golf, this is the place for you! If you are interested in enjoying Bali, then it's just too remote.

The first 3 days of our stay, I believe we saw just 3 other guests there. Very eery!

Our room was large, clean and bright. The shower leaked badly enough that the floors were warped and creaked (they were pergo). The restaurant had only a few dinner and lunch choices.

The staff was very friendly and helpful. Most spoke English.

  • Stayed: April 2012, traveled as a couple
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1  Thank barry o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2012

Too far away from kuta.Staff did not inform us of complimentary shuttle bus.We found out a lot of info from our tour guide.Staff are too inexperience in resolving issues.

  • Stayed: February 2012
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Thank cicc0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2011

This is definitely not the hotel you'd choose if you want to enjoy Bali's crowd. The hotel is located in Pecatu Indah Resort, somewhat near GWK. It has no beaches, but the location itself is near Dreamland. The hotel has 18 holes driving range, so it fits traveler who likes to play golf. How about the room? I'm staying in one bedroom executive suite, and it's very good. It has one big living room, kitchen, and dining table for two. I like the interior of the room, using lots of woods, dominated with wood-coloured. The bedroom itself is quite spacey. The bathroom also quite big, it has separate standing shower, toilet, and bath tub. From the bath tub you could also open the connected wood-window, to the bed. I am having a nice stay here, definitely will go back here again.

  • Stayed: October 2011
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Thank tatanins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2011

Great hotel, excellent room - spacious, with a large new LED tv and a comfy bed to boot. The bathroom comes with an excellent seperate deep bath and the shower was also very good with a rain shower head.
Our only little niggles were no in-room slippers, no bath mat and a really mickey mouse elavator floor numbering system that defies belief.... To get to our room on the 3rd floor, we had to press the 4th floor button, 4th floor press the 5th floor button etc!
The breakfast provided was good but more suited to Asian breakfast tastes rather than Western.
Overall a good experience and I would recomend this hotel. We would stay here again.

  • Stayed: July 2011, traveled as a couple
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2  Thank Mikenshanghai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Grande Bali

Address: Block 5 - Pecatu Indah Resort | Jalan Raya Uluwatu, Pecatu 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Pecatu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Best Value Hotel in Pecatu
#2 Spa Hotel in Pecatu
#2 Luxury Hotel in Pecatu
Price Range: $37 - $69 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Le Grande Bali 4.5*
Number of rooms: 190
Official Description (provided by the hotel):
Le Grande - Bali, nestled in the heart of the New Kuta Golf Course, within the Pecatu Indah Resort complex is a retreat offering a full spectrum of services that provide everything from tranquility to rejuvenation. This remarkable hotel redefines efficient service with a gracious attitude that ensures a truly unforgettable experience.Pecatu located at the south western coast of Bali is known for the famous Uluwatu temple & the Dreamland beach. Located 15.5 km from Ngurah Rai International Airport. ... more   less 
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Also Known As:
Le Grande Hotel Pecatu
Le Grande Bali Pecatu

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