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Hotel Primula Pointray Besut
Ranked #5 of 9 Kuala Besut B&B and Inns
Kuantan, Malaysia
Level Contributor
47 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“My booking has missing!”
Reviewed October 5, 2012 via mobile

I already call the hotel for booking since 2 October 2012, the resevation counter acknowladge and said my booking has been completed. Unfortunetly, today when I went to the hotel, the recieption counter said my booking has been lost and not in the system. More worst there are no more rooms.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank visitoradvise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • German first
  • Any
English first
Perth, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 9, 2012

We wanted to stay in Kuala Besut to be close to family living just outside Pasir Puteh. This hotel would have so much more potential if the service and facilities were maintained in a much better condition. The main complaint was the smell of the drains (toilet and shower drains) - they were really bad and permiated the whole room and only seemed to improve when more people stayed and presumably the toilets/showers were used more frequently. No elevator and so carrying suitcases to the third (top) floor was a bit of an effort, with no offer of help from the staff who were sitting around - but they may have been famished given it was Ramadan. Our stay included breakfast but being Ramadan / Hari Raya, we were told on several mornings that there would be no breakfast buffet - presumably because all their staff were away on holiday to celebrate Hari Raya (Note that breakfast only improved slightly (as in there was some food available) after Ramadan even though everyone was back to eating during normal hours). Obviously the hotel does not hire non-Muslim staff. Our room was not cleaned, the bins not emptied, nor the towels changed for the entire week we were there, even though we requested this and they indicated it would be done - unfortunately nothing happened. And the pool was small, empty and overgrown with weeds. At the least the staff were friendly and the air conditioning worked! I wouldn't stay there again unless I had no other choice.

Room Tip: If you have to stay here, then get a ground floor room and perhaps the drains won't smell as muc...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loobung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuala Besut hotels

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 1, 2012

We stayed for three nights and enjoyed the breakfasts and swimming pool and friendly staff. The downsides were too far from town, rooms could do with refurb, and one of us got food poisening from a steamboat meal.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Vanjacksons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Primula Pointray Besut

Property: Hotel Primula Pointray Besut
Address: Persiaran Air Tawar Jalan Pasar, Kuala Besut 22200, Malaysia
Location: Malaysia > Terengganu > Besut District > Kuala Besut
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #5 of 9 B&Bs / Inns in Kuala Besut
Hotel Class:3 star — Hotel Primula Pointray Besut 3*
Number of rooms: 25
Official Description (provided by the hotel):
Enjoy the comfort of our hotel. ... more   less 

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