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“Nasty people, bad service, never again.”

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Samudra Beach Chalet
London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Nasty people, bad service, never again.”
Reviewed June 2, 2012 via mobile

My fiancé and I have been travelling for 4 months out of a 6 month trip and thought we'd use the perhentian islands as a bit of break before we continue. This particular beach is stunning, very very quiet but ended up moving to coral bay. On the first day of arrival everything was great and even paid 3 days upfront we decided in the evening to order dinner from their restaurant this was a mistake as the next 3 days were hell, all because I had told them that the pasta wasn't cooked which it wasn't it was awful, neither of us has touched our meal but they wanted us to pay for it which I refused to I hadn't eaten it and it was cooked, they then wanted me to pay half all very agressive and ended with the owner who wouldn't talk to me directly telling us to never come back tothis restaurant as your not welcome. Later that evening I asked at reception for some hot water for which they refused and no member of staff wanted to talk to us or help us in anyway. We made the decision the following morning to leave and asked for two days worth of money back which again they refused, so we were stuck in a place we were made to feel unwelcome at and it seems like they only really want malaysians to be wrong in re restaurant and staying in their chalets. Would never go back and would highly recommend not staying here. Everyone is related along the Beach so if one family is rude to you then they all are.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Estateagent1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
brunei
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed April 1, 2011

Initially we stayed at Paradise Beach Resort, we had been to Perhentian in 2001 and had stayed at Telok Dalam for 6 weeks, why we didn't return there this time is a mystery, but we made it there in the end - phew. Not that there was anything wrong with Paradise, the food at the restaurant was some of the best western food I have seen in Malaysia (but then we didn't come to Malaysia for pizza!). However we felt claustrophobic, like there was no where to go on a small beach with a lot of boats anchored on it (our children are 1, 5 and 6). So we walked across the island (a great walk incidentally) and ended up at Samudra. Very basic garden chalets, squat toilets, a elevated hose for a shower and electricity from around 6pm-8am, doesn't sound all that promising, but the chalets were rustic, kind of charming, the fan was fine, we live in brunei so we are quite acclimatised but it really wasn't too hot and the price was a princely 40rm, beach front with western toilets were 75rm.
The beach is a sweeping expanse, next door is an expensive, overpriced (as usual for divers) diver place, next door to that was another Malay run spot with a small bar. Then more beach and about 4 more resort type places. Anyway. Samudra was perfect for us, they adored our littlest one, they had their kids there so ours had some playmates, the food, again, nothing flash but good, and very cheap. 7.50 for chicken/prawn/fish etc and rice.
Overrall when we went to Perhentian we didn't want to stay with the germans and swedes (so many here!!! no offence, sorry) and wanted to stay with the malays, practicing the language and have a laid back holiday, which was exactly what happened. If you are into being 'served' then don't go there. If you want to start feeling a part of a family in malaysia, then head to samudra, we loved it. Many thanks to the whole family and i hope Lisa delivered her baby ok.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank flickbrunei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Samudra Beach Chalet

Property: Samudra Beach Chalet
Address: Lot 180 Telok Dalam | Pulau Perhentian, Kuala Besut 22300, Malaysia
Location: Malaysia > Terengganu > Besut District > Kuala Besut
Hotel Style:
Ranked #3 of 6 Specialty Lodging in Kuala Besut
Number of rooms: 17

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