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Reviewed April 25, 2019

Great rooms and a great place for a romantic getaway. rooms have avg amenities

We decided to eat dinner at the property restaurant which had only 4 tables and the Thai food and service was disappointing, my wife commented that the food on walking street was better this took away from what could have been an amazing stay.

It was my wife's birthday I fully expected something at dinner but they placed a piece of cake with a small happy birthday chocolate logo on it in our bungalow it didn't meet my expectations. they could have tidied the room up a bit while they were in there and offer a turn down service so another strike for the team. all in all the bungalow with private pool was well received and memorable.

Room tip: pool villa the best
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Jason B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded May 7, 2019


Dear Valued Guest,

Warm greetings from Keemala!

We would like to thank you for taking the time to share your experience with us and other travelers following your recent stay at Keemala.

It was a delight for us to learn that your first-time stay with us was so impressive. We appreciate your kind compliments to the our private pool.

Regarding the Thai food at the resort: your constructive suggestions for improving the quality of these areas are well noted and taken on board for future planning, as we always strive to meet our guests’ expectations. We do check on daily base and do evaluations from our FB offerings and usually get outstanding reviews. We do understand that things will be looked at differently when coming from a hotel background. Thank you again for the comments and we will look into these points thoroughly, to make sure all guests have a great experience.

Enchanting Regards

Jason Villarino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2019

Decided to stay for the week end on the hill, surrounded by the trees and it was a truly good experience. The staff are all lovely, the design of the resort and the rooms are everywhere a pleasure for the eyes. A clear effort to respect nature has been made. It is a real achievement and despite the high prices, it is worth a short stay.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank restinpeace01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded May 7, 2019


Dear Valued Guest,

Warm greetings from Keemala!

We would like to thank you immensely for choosing us again after so many years and taking the time to share your review with us and other travelers following your recent stay, and mentioning our rooms, a pleasure for the eyes

We are thrilled to know you had such a pleasant and most importantly quality time here with us.
We have shared your kind review with our associates and everyone was thrilled to know your expectations of this stay were exceeded and you had such a memorable time here with us. Thank you for highlighting out efforts to respect nature, as our resort is always looking to make the world a better place.

We all are looking forward to welcoming you again in the near future.


Enchanting regards,


Jason Villarino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2019 via mobile

It’s nicely build hotel if you want to stay far from nightlife of Phuket
It’s little difficult in coming to hotel and going out
The hotel offers taxi which is really expensive and the spa could be huge disappointment in terms of price
They are too pressing and non cooperative butler if you are not using there spa
The food is excellent in terms of quality
The hotel room are really good and comfortable but could be overpriced
The beach is little far and it on mountain so mostly to walk around also you always need buggy
But it’s nice nice couple hotel to stay for last two days of your Phuket trip
You will have big dissatisfaction because of taxi . I think this area has taxi union and really expensive and hotel supports them so be prepared for it
Again I recommend that stay for last two days of trip to enjoy luxury of tree house type rooms the rooms are very nice with different and luxurious comfort
Beware it s a overpriced hotel also

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank kirti889
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded April 16, 2019

Dear Valued Guest,

thank you for your review on tripadvisor which evaluates the different aspects of Keemala.
I would like to thank you for choosing Keemala during your recent visit to Phuket and for taking your valuable time to share your experience. We deeply appreciate your observations.

Further more, I am very disappointed to hear that your stay was not up to your expectations and would like to extend my sincerest apologies for any frustration this might have caused. Please rest assured that your points have been shared with the concerned departments for rectification. Although we find it a bit unfair to give us a poor rating from your experiences with outside taxis we feel that we have the responsibility to to make sure all of our guests are receiving the service we promise. We conduct monthly comparisons with all other major resorts and hotels in Phuket and we can ensure that all resort transportation prices are reasonable, as well as our spa offerings. We have a one of a kind spa at Keemala, and throughout the years we have guest raving about the high quality treatments.

Our location is away from the the hustle and bustle of Patong, but still near enough so guests can join the surrounding areas in reasonable time and come back to enjoy themselves in a unique destination resort. All areas are reachable in 15-20 minutes time.

Thank you for your kind words on the excellent food quality, luxurious comfort in the rooms.

Thank you for your kind words on all other aspect of your stay and we hope to welcome you back one day to show we are committed to improve.


Enchanting Regards

Jason Allen Villarino

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Reviewed April 14, 2019

The hotel is for honeymooners. Plan to spend the full day enjoying the view, the pool and the beach. Ideal for stay in and relaxing, pamper yourself and the ones you love.
The food is good on the site.

Room tip: Bird's nest is the best room followed by the tent
Date of stay: November 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Mounir B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded April 16, 2019


Dear Valued Guest,

Thank you very much for staying with us, and thank you for glorifying our services with your wonderful feedback that summarizes the overall experience you had at our resort and thank you for sharing in TripAdvisor.

It is a great pleasure to read that you see us as "a honeymoon hotel ",while staying with us and happy that our arrangements and services reached your expectation. Thank you for having chosen our resort for your relaxing holiday.

We pride ourselves of being a resort that creates very special moments for our guests and it is always great to know that we succeeded as intended.


We are looking forward to welcome you back soon.


Enchanting Regards

Jason Allen Villarino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2019 via mobile

My Husband and I stayed at Keemala for our Honeymoon. My Husband has alot of food allergies and we got sent a questionnaire to fill in asking about allergies and dietary requirements before arrival. When we arrived we were met by Aor from front reception who confirmed his allergies and also had one of the chefs speak with him. They outlined what he could eat in the snackbar in the room and made sure he had enough variety. All of the staff knew of his allergies and remembered him and his allergies. He was never served anything he couldn't eat and always felt catered for. Aside from this the hotel was beautiful and the staff the most helpful. We would stay there again. Thank you again to all staff at Keemala!

Date of stay: April 2019
Trip type: Traveled as a couple
1  Thank 445alannahm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded April 16, 2019


Dear Valued Guest,

We thank you immensely for taking the time to share your experience with us and to the other readers. We appreciate your incredibly kind words. Congratulations once again!!

It was a real pleasure to read your review and to see how much you enjoyed your stay. We always strive to exceed our guests' expectations and I am delighted to know that we succeeded on this occasion.We are specialized for all dietary requirements and I am happy to see that we were able to cater to your needs.

Your gracious comments and praises about our resort and the room have been shared with our associates. Your kind words are very motivating for the team and will help us in continuing to strive for excellence in everything we do.

Enchanting Regards

Jason Allen Villarino

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