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“Disapointing”

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PapaCrab Boutique Guesthouse
Ranked #1 of 41 Kamala B&B and Inns
Certificate of Excellence
Darwin, Australia
Level Contributor
73 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Disapointing”
Reviewed November 19, 2013

We have just returned from Kamala after spending 6 days in this hotel, it is a very nice looking guesthouse, management are friendly and polite.
The problems i had with this place were the bathroom is far too small & it has a huge sink in it thus creating a bottle neck if there are more than 2 of you staying in the room, the bed was rock solid , no blanket or doonah supplied only 2 sheets????
Our AC broke after the 2nd day and they informed us it woud take a day or so to repair we were very understanding and put up with the heat at night, what i wasnt impressed with was when checked out i spoke with them in regards to the inconveniance of the AC breaking and spending 48hrs with no AC, i asked them for a discount on the price and was rudely told that they refuse to discount and it wasnt there fault.

  • Stayed November 2013, traveled as a couple
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Helpful?
Thank txnkitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charly1966, General Manager at PapaCrab Boutique Guesthouse, responded to this review, November 21, 2013
Dear txnkitten ,

I am very sorry to hear of your recent unpleasant experience. Surprisingly almost all guests speak in high terms about our high-quality mattresses and our beds are made up with sheets during the high season (outside temperatures above 30°C) but blankets are always available on demand. I apologies that your air conditioning system wasn’t functional during one night. The craftsmen came immediately (even though it was Sunday) but had to wait for a spare part, which delayed repair on the following day. After consultation with you and your husband, we got the feedback that this is not a big problem because you would always just used the fan during the night. The more we are confused at your subsequent complaint and as I have repeatedly apologized for the incident. And to tell the truth, you never asked for a discount at any time, so there was no opportunity to respond for us. Anyway we’re keen to offer you a free night at PapaCrab Boutique Guesthouse as compensation after the fact. But I would like to ask you to communicate your problems in the future so that people get a chance to respond on the spot. Finally I would like to thank you once again for taking the time for your review and we look forward to welcoming you again, giving us another opportunity to serve you better.
Yours sincerely
Charly (Management, PapaCrab Boutique Guesthouse)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

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  • Sleep Quality
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  • Value
  • Cleanliness
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English first
Poole, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2013

We have just returned from a 2 week stay at Pappa Crab and this guesthouse fully deserves it's status as trip advisor ( Kamala) winner 2013
Charly and his wife are friendly and go over and above the call of duty in making you feel welcome and give great advice when asked about restaurants , the doctor! Taxis,buses etc etc .
The rooms are clean and comfortable with fresh flowers and orchids in the room. We found the location perfect for both the beach and restaurants / village
Yes we would return and have already recommended this to all our friends

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
111 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed October 29, 2013

We stayed here for around $29 per night. The location is great, right on the high street and one lane back from the beach. The ambiance of the place is lovely and has been thought through. We have stayed at many places for this price range and rarely do you get this much value for the price. Our room was nicely decorated, with an ensuite. Everything was clean when we first got there, and it was cleaned every day there after.

Most importantly Charlie was great, helpful and a good host. We got useful advice from him and he was always willing to help.

The only minor thing for me was that the water was warm, not hot. But really that's just my personal preference. My husband didn't mind the temperature of the water, since it's hot outside.

All in all a great experience, and I will certainly return here if we come back to Phuket. If it's within your budget I would certainly not stay anywhere else but here.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank wordtraveller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 26, 2013

Spent 4 nights here. An absolute gem of a find in Kamala. You wouldn't find a better chic, comfy zen-like boutique guesthouse in the area. As you enter, the koi pond&the sound of the water cascading was very relaxing and reminded you to let go of all stress and that you are about to enter a peaceful, calm place. Charly was so helpful&accommodating. Even the 2 'guardian' Siamese cats were welcoming, walking me to my room when i checked in!

My room was right at the end on the ground floor which ensured absolute privacy. No noise from the streets. Easy access to everything you would need on a holiday. Clean&very tastefully decorated. More importantly, it's very close to the beach& right smacked where all the restaurants are. Perfect for single travellers.

I have stayed in various kind of hotels, from 5 stars to guesthouses. For a guesthouse, this is definitely on the top of my list of 'guesthouse to return to'.

Stay here if you are visiting Kamala!

  • Stayed October 2013, traveled solo
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Helpful?
1 Thank AiduF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hokitika, West Coast, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 22, 2013

I spent nine days staying in this very comfortable, clean, peaceful, family-run guesthouse and felt completely at home. From the moment you step off the street, you can feel yourself relax. It starts with a zen entrance into PapaCrab with karp splashing in a wee pond, past huge couches to chill out on with fabulous batik cushions (clever Pee Goong!!) then around the corner to the rooms. Air con, huge comfy bed, the fastest internet I experienced in Thailand, very clean, quiet rooms and great facilities. They've even thought about that dreaded traveling hassle - washing clothes - supplying a good clothes rack out the front. The first place I came across that. This is a special sanctuary to relax in and so close to the beachfront too. Is only a 10 sec walk to the beach. Charley and Pee Goong are just such honeys - full of great advice about what to do, the best places to eat, where to go. They were just wonderful and make me feel so safe, which also was a bonus because travelling alone as a female can sometimes feel daunting. Not so at PapaCrab!! I will definitely return!

  • Stayed October 2013, traveled solo
    • Value
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Helpful?
1 Thank Deidre M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed June 25, 2013 via mobile

Proper snug boutique hotel, lovely, helpful people, super clean and very very chilled. Not sure i would visit Kamala again as personally not so keen on the resort but I would recommend a visit to any one in the area simply because of this cracking hotel.

  • Stayed December 2012
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Helpful?
Thank SJC1402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 28, 2013

We travelled (in a mixed group of 12) to Thailand to get married on Koh Yao Yai and stopped at PapaCrab for 7 nights from 26th Dec 2012. The boutique is beautifully decorated and furnished. The rooms are very clean with nice shared balcony/terrace. We were on the ground floor and could not hear any traffic noise or the school which is close by. It is located on the main road through Kamala, close to a few bars, nice eateries and a 2 minute walk from the beach.

New Year was one of the best, we spent it on the beach, great music, firework displays, let off lantens and drank lots of cocktails at the beach bars.

Charley recommended a Tailors just a few doors from PapaCrab. They made us excellent linen trousers and shirts for the wedding for less than £50. He also sorted out a trips at better rates than the local tourist offices. Charley and Koong couldnt do enough to help, they are a lovely couple!

This was my 2nd visit to Kamala, i dont think we will ever go back to Kamala as it has become very family orientated and not much to do at night.

If you are staying in Kamala then you must stop at PapaCrab, we have stayed in Phuket 3 times and this is the nicest hotel we have stayed in!!

Thanks Charley and Koong for a lovely holiday!

  • Stayed December 2012, traveled with friends
    • Value
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Helpful?
Thank Wally1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about PapaCrab Boutique Guesthouse

Property: PapaCrab Boutique Guesthouse
Address: 93 / 5 Moo 3 | Kamala Beach, Kathu, Phuket, Kamala, Kathu, Phuket 83150 , Thailand
Location: Thailand > Phuket > Kathu > Kamala
Amenities:
Beach Free High Speed Internet ( WiFi ) Room Service Airport Transportation
Hotel Style:
Ranked #1 of 41 B&Bs / Inns in Kamala
Price Range (Based on Average Rates): $
Number of rooms: 10
Official Description (provided by the hotel):
A warm welcome to our modern cosy Boutique Guesthouse in Kamala, Phuket. Located only a few steps away from the sandy beach we provide you with delightful amenities, a friendly atmosphere and a personalized service for the refreshing holidays that you deserve. Please feel free to request one of our 10 well equipped double rooms and see you soon in the land of smiles :-) ... more   less 
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Also Known As:
Papacrab Boutique Guesthouse Hotel Kamala
PapaCrab Boutique Guesthouse Kamala, Phuket

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