All animals looked well looked after all eating feed when we arrived. Our guide didn't rush his elephant at all. It was really enjoyable. Would not say it was unkind in anyway. Definitely worth the extra and do the shower. Staff were so so lovely! Even drove us home free of charge! All I would say was it was a man made pool rather than an exotic waterfall pools. Didn't mind because it was a short trip we were only 10 minutes away so we were only out for 2 hours. Rather than being stuck somewhere all day!