We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
9 people are viewing this hotel
Booking.com
$65
Priceline
$65
Go to your Happy Price
Vio.com
$65
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
DevF
Cochranville, Pennsylvania
Not happy with this Hotel
2.0 of 5 bubblesReviewed Oct 23, 2019via mobile
View and hotel were beautiful (until you looked into it a little more). Ended up upgrading to an ocean villa upon arrival. Getting a closer look at things it is very old and out dated. Food was okay basically the same thing every morning. Don’t even bother for the dinners. Over priced and not good at all. Service was pretty great. But 2 REALLY big negatives to our trip. 1. A hurt kitten came to our door crying... followed us all the way to the front desk and when I told them they literally just tried shooing it away picked it up and basically walked it to the end of the road and put it in the bushes... RUINED MY WHOLE DAY!! And don’t even bother trying to get on the beach at night. There is an awful Black Swamp like river that runs right in front of the hotel into the beach. It was DISGUSTING! Smelled like sewage and some nights it was so bad you couldn’t even cross it to get to other parts of the beach. My first and last Novotel experience.
Date of stay: October 2019
Nearby Hotels
Booking.com
$330
$294
Fully refundable
  • Priceline
  • Algotels
  • Hotels.com
    $294
0.1 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
Booking.com
$97
Fully refundable
  • Priceline
  • MakeMyTrip
    $88
  • Algotels
0.7 miles from Novotel Phuket Kamala Beach
Free parking
Pool
Booking.com
$123
Fully refundable
  • Priceline
  • Agoda.com
    $101
  • Expedia.com
    $126
0.5 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
Booking.com
$92
  • Priceline
    $102
  • MakeMyTrip
    $85
  • Hotels.com
2.7 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
Booking.com
$102
Fully refundable
  • Expedia.com
  • MakeMyTrip
    $75
  • Priceline
1.1 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
Booking.com
$349
  • Priceline
  • MakeMyTrip
    $270
  • Hotels.com
    $386
1.7 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
Namaka Resort Kamala SHA+
Booking.com
$62
Fully refundable
  • Priceline
    $62
  • Agoda.com
    $55
  • Expedia.com
    $65
1.6 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
Priceline
Go to your Happy Price
  • Booking.com
    $159
  • Vio.com
    $61
  • Hotels.com
0.8 miles from Novotel Phuket Kamala Beach
Free parking
Pool
Priceline
Go to your Happy Price
  • Booking.com
    $775
  • Vio.com
    $671
  • Hotels.com
    $774
1.6 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
Princess Kamala Beachfront
Expedia.com
Get rewarded with One Key
  • Booking.com
    $44
  • MakeMyTrip
    $36
  • Priceline
    $67
0.9 miles from Novotel Phuket Kamala Beach
Free Wifi
Free parking
View more hotels in Kamala
Reviews (2,388)
Filter reviews
2,388 results
Traveler rating
1,300
651
228
116
93
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
1,300
651
228
116
93
Show reviews that mention
All reviews rooftop bar ocean suite kamala beach superior room quiet end walk along the beach nice beach private beach pool villa sea view thai food kids club accor phuket pinky mod massage
Selected filters
Filter
Updating list...
205 - 210 of 2,388 reviews
Reviewed October 21, 2019

This was our first time at Novotel Kamala and despite a slightly rocky start, we were very impressed by the exceptional service and hospitality.

We reported a room concern to the front desk and it was managed with utmost professionalism. After being allocated to another room, we had an amazing stay with gorgeous views, friendly service and hospitality. To top it off, our late departure was made easy as the team volunteered information about bag storage, available showers and continued access to the pool and wifi.

The hotel is located on the quieter side of Kamala beach where you can swim and view the afternoon sunset. It has a rooftop bar which is great for evening drinks and is within easy reach of Cafe Del Mar and local eateries along the beach.

My only suggestion would be for the hotel to consider some building maintenance as some areas appeared a little run down and in need of a deep clean or paint. This may be due to the beachfront location. Aside from this, we had a very enjoyable stay and would happily return in the future.

Thank you Novotel Kamala!

Date of stay: October 2019
    • Location
    • Rooms
    • Service
2  Thank kelliw2401
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew L, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded October 24, 2019

Dear kelliw2401,

Thank you very much for taking the time to provide a review of our resort and for your valuable feedback.

The quality of our service is of upmost importance to us, so we couldn’t be happier to hear that you had such a positive experience in this regard. We are also thrilled to hear that you enjoyed our quiet beachfront location and our unique rooftop bar, On The Roof.

Regarding your feedback on the maintenance of our hotel, you are correct that our beachfront location does require more regular maintenance than other locations and we are happy to say that we have several projects either currently underway or scheduled to occur which we believe will address your comments.

It would be a pleasure to welcome you back at our resort in the future.

Sincerely,
Andrew Lindsay
Digital Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2019

Date of stay: October 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 11, 2019

Never disappointed with our stay. Staff are so friendly especially in the restaurant. They always remember us from previous stays. Rooms are spacious and have everything we need. We had a beautiful view over the ocean.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank annettedell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 9, 2019

The hotel is in a perfect location, in the bay surrounded by first class hotels on the Kamala beach.
The rooms are very clean, staff are very helpful. The food in the restaurants was great with nice selections.
My only negative is; walking back to our room in the afternoons there was a terrible smell in the hallway, not sure what it was.
The managers always came a spoke to us.
There are great massage places and restaurants just along the beach, I would highly recommend!

Date of stay: October 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank June P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 6, 2019

This was my third stay at the Novotel Phuket Kamala Beach; and each time was is better than the last. I decided to take an extra trip to phuket before my job got busy. All I wanted to do was relax, nothing else. My stay was nice and quiet and extremely relaxing. All of the staff is so helpful and welcoming. I really felt like I was at home. I had the original room that I stayed in last April(2018), which I loved because it’s a corner; it’s very quiet until happy hour on the roof but all you hear is the music and that’s nice because you don’t have to leave your room for it. This place makes me feel safe as well. There’s really no need for me to stay anywhere else. The food is great, and with all the happy hours at the different bars, that’s makes it easy to enjoy a drink at any time of the day no matter what your budget is. I must give a shout out to Khun Pum(I hope I spelled I right) at the sports bar in the evening. She’s the sweetest person ever, and hands down she makes the best drinks. Don’t get me wrong, ALLLLLL of the bartenders were amazing, she’s the one that stood out to me because we actually got to speak. I can’t wait to see her again and hear all about her new journey of becoming a mom again. Tara and Mike, from management are also some of the most amazing people I have ever met. Thank you Tara for our talk and allowing to express everything that I’ve been going through; you’re a great listener and thanks for making me laugh, and assisting with my requests before hand(you’re the best). I wish I could thank everyone by name because you all made this stay amazing. I’m looking forward to returning back to my home away from home in April.

Date of stay: September 2019
Trip type: Traveled solo
3  Thank Nahs423
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew L, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded October 8, 2019

Dear Nahs423,

Thank you for taking the time to write such a wonderful review of our resort.

It is always a pleasure to welcome back returning guests and an even greater pleasure to know that each stay has been better than the last. We will make sure that your feedback is passed on to Khun Jum, Mike, Tara and the rest of the team, who will all be thrilled by your comments.

We look forward to seeing you again in April.

Sincerely,
Andrew Lindsay
Digital Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews