This was our first time at Novotel Kamala and despite a slightly rocky start, we were very impressed by the exceptional service and hospitality.
We reported a room concern to the front desk and it was managed with utmost professionalism. After being allocated to another room, we had an amazing stay with gorgeous views, friendly service and hospitality. To top it off, our late departure was made easy as the team volunteered information about bag storage, available showers and continued access to the pool and wifi.
The hotel is located on the quieter side of Kamala beach where you can swim and view the afternoon sunset. It has a rooftop bar which is great for evening drinks and is within easy reach of Cafe Del Mar and local eateries along the beach.
My only suggestion would be for the hotel to consider some building maintenance as some areas appeared a little run down and in need of a deep clean or paint. This may be due to the beachfront location. Aside from this, we had a very enjoyable stay and would happily return in the future.
Thank you Novotel Kamala!