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jclacko

716

Izy Cool Novotel hotel!!!

Name: Izy Cool Novotel hotel!!!
Item: Novotel Phuket Kamala Beach
Rating: 5
Author: jclacko

Review of Novotel Phuket Kamala Beach

Reviewed September 25, 2019

The Novotel at Kamala Beach is amazing. Great location, great staff but most importantly if you head to the beautiful rooftop at night you will get to hear some of the best live music you will ever experience from the amazing Izy Cool!

Date of stay: September 2019

See all 2,310 reviews

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More Reviews

peterpiper11 wrote a review Sep 2019
2 contributions
stunning hotel but very quiet
The hotel very clean and got free upgraded to ocean villa with excellent view (didn’t want to leave) the food on rooftop taste very good. Beach very quiet no too many tourists. Staffs from front desk to dinning room and all staffs very friendly and helpful. Definitely return to this hotel in future. The only problem was that it was too quiet and getting to Patong is so expensive
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LTKloan wrote a review Sep 2019
4 contributions
Great hotel
Room is clean, comfortable and has a good view in balcony to watch the sunset. Hotel has a very beautiful beach. The food is excellent from breakfast until dinner. Staffs are great and profession. Most specifically, The Roof Bar is great location for take a wide look to see beach, mountains and sunset. lt is worth the money paid for this hotel. This is the second time for my choose and I will come back again
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
umeiris wrote a review Sep 2019
2 contributions
Service is absolutely to be improved, no response from the complaint
We stayed at Novotel Kamala Resort Villa type for 2 nights. The ocean view in the room is amazing, you can completely view the beach and ocean when lay down to the bed.

However, there are big hospitality service problems that they have to improve. We’ve talked with the manager in the check-in counter and showed the list of problems below but seemed no response to us until today.

1. Disgusting pillow case with blood and yellow stain, we noticed after next day morning when woke up :(

2. Quilt cover had dirty stain as well

3. The drainage system got stuck and flooded while took shower. We’ve contacted front desk to have maintenance and requested to provide new cleaned towels cos we used those towels for soaking the flooding. Eventually, they fixed the drainage problems with no tidy up of the wet towels on the floor and no new towels supply.

4. The small shower head was weak. It couldn’t have water pressure to make the water out properly.

5. The tap in the bathroom also had water supply problem. Keep noisy water pressure sounds on everytime we used it whatever switch to cold or hot water.

We’ve expressed the dissatisfaction of the above when we checked out. However, we couldn’t see the hotel have the positive response and well hospitality attitude. The last word before said good bye to us after they heard the above problems was ‘do you need any drinks to take away ?’ Pffffffff, do they think the drink is the compensation ? We paid for the Ocean View Villa to get those problems as ‘reward’, does it make sense?

In addition, beware that the hotel only provides the limited time slot with limited seats for transferring guests from hotel to Patong. 11 guests only for each time-slot. As Kamala beach area is under construction everywhere, there is nothing to explore in that area, we couldn’t believe that hotel does less transfer service on it. Btw, 200bhat taxi service is the minimum price within Kamala. You can imagine how much you have to spend daily on transportation
to other area if you couldn’t get the hotel transport service. Ridiculously, front desk always recommended you to use taxi service whenever the distance takes in 5mins foot-walk, and said dangerous walk on the road.

Last but not least, their hotel hospitality service has to do more. During the days we stayed, we couldn’t feel any warm, kindness and helpful from staff. They only rush to do their work like robot, no prompt response, generous speaking and less smile.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JDanielCano wrote a review Sep 2019
29 contributions
Great service!
The Novotel Phuket Kamala Beach hotel is a great choice for Phuket Island. The hotel has very good beach location.

We arrived at the hotel at 23:45, the staff was fast enough to make our check in with out any problems.

Rooms are good, with enough space, mattresses and beddings are comfortable and clean. The balcony has great area to rest. Shower and toilet situation is ok.

Breakfast is well served and well serviced. The food is great but can become same same but different after 5 days.

The snack bar located at the pool has a very attentive staff. Good choices of snacks and drinks. Same situation with the lobby bar.

The roof top bar has a good happy hour deal, nice place to relax and have some drinks.

Room service food is good and service is fast any time of the day.

Fitness area is well equipped for a rainy day. Has treadmill, elliptic machine, bicycle, dumbbells and some cable equipment.

The shuttle to Patong beach is very convenient to move around.

The front desk was always very friendly to make us clear any inquiries we had.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
K6676PKpaula wrote a review Sep 2019
41 contributions5 helpful votes
Calming Kamala.
We have just spent 7 days at The Novotel Kamala Beach, I must say that our Stay was Fantastic!!!!
The rooms are very comfortable, beds are extremely comfortable, all rooms have a balcony you can view the sunsets from.
The Food is Amazing from breakfast, lunch and dinner.
The Roof Top bar is Awesome to see the sun go down while having a drink and listening to live music.
The massage and spa rooms are very nice and the girls do a great massage at a reasonable price. (Very Relaxing)
We love a lot of things about this resort, but for us it’s the Staff that make our stay so pleasurable. Very friendly, always smiling, and nothing is ever to much trouble.
The concierge Paul was very friendly and approachable stopping to chat to guests.
Overall would highly recommend this resort for families and couples wanting some quiet time out.
We will be back.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.