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Reviewed November 12, 2014

Sitting on my balcony in my 1Bedroom Pool Villa , I think I have died and gone to heaven.
Stunning views of the beautiful Andaman Sea and even better views from my own private roof top terrace pool.
The staff are very friendly and accommodating and I have only been here 1night.The beach front is so stunning it has already encouraged us to take a dip.I have stayed in many beach resorts but this one is unique,location and facilities.Well Done Novotel Kamala Beach and staff.

Date of stay: November 2014
Trip type: Traveled as a couple
1  Thank Julie C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded November 17, 2014

Dear Julie C
Thank you for writing into TripAdvisor following your recent stay with us. Wow, fantastic to read your review! Our 1 Bedroom Pool Villa is divine isn’t it? We love its commanding view also and it’s great to know you made good use of the pool on the roof and its vantage point. It is our pleasure, we continually strive to deliver an experience that leaves a lasting memory and it starts with a friendly team with genuine care for our guests, it’s great to receive your kind words, thank you.
Again, thank you very much for taking the time to write in, we are looking forward to welcoming you back to paradise soon.
Kind regards,
Tim Sargeant
Events & Marketing Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2014

Wonderful beach hotel, actually walking on the sand, with a fully integrated privileged landscape architecture in addition to having high quality services. But is only suitable for those who want to laze on the beach because it is far from the hectic city

Room tip: In asia always choose nonsmoking rooms
Date of stay: October 2014
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank CarlosJunior_4763
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded November 11, 2014

Dear CarlosJunior_4763
Thank you for taking the time to write your wonderful 5 star review. We are delighted to read your kind feedback regarding our location and the high quality service from the team. We agree, our quiet and relaxing location is perfect for guest to have some time away from hectic life and the team will be excited to hear your thoughts, thank you.

We are looking forward to welcoming you back to paradise soon,

Kind regards,
Tim Sargeant
Events & Marketing Manager.

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Reviewed November 8, 2014

This modern style hotel is a nice place at the very end of the nice Kamala beach. The hotel is build nicely at the beach and the hill behind. Direct access to the beach with perfect swimming and surfing (beginner) conditions. Still the beach is not as clean as in other countries. You are in Thailand. As there is no other hotel you have a lot of space around. But you can walk in to the little Kamala Beacj village. If you like party you need a taxi which is quite expensive. 15US$ for one trip.
For a business meeting they have good facilities up to 100 persons.

Date of stay: November 2014
  • Trip type: Traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank OnkelZeiss
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded November 10, 2014

Dear OnkelZeiss
Thank you for taking the time to write in following your recent stay with us, we are delighted to receive your comments regarding our location and direct beach access. It was a pleasure to host you and your team in our meeting space last week and we are happy to read our facilities were good for you. The team really enjoyed having you with us for the week and we are looking forward to welcoming you back to Kamala Beach again, business or pleasure.
Again, thank you very much; we look forward to your next visit to paradise soon.
Kind regards,
Tim Sargeant

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Reviewed November 4, 2014

Had a great time staying at Novotel Kamala Beach. The staff was genuinely friendly, nice, gracious, and very helpful. Had an issue with the A/C not cooling during the night. Although there wasn't much for them to fix it, the engineer and the front desk staff were very courteous and did everything they could to make us comfortable. (The following nights seemed to be much cooler so I think it was just a matter of resetting the A/C unit.) Novotel Kamala is right on a quiet beach and has a great view of the sunset. It is 5 mins walking distance from dozens of restaurants and massage shops. The hotel offers daily shuttles to Patong Beach which my friends and I took full advantage (saved us 400-500 baht) but you're on your own for your ride back (make sure you haggle, they will go down as low as 400 baht as long as you employ the "walk away" tactic). The lounge and the roof top bars were great with very nice views. I would recommend this place for people who enjoy the quiet beach and great service but close enough to the nightlife of Patong Beach.

Date of stay: November 2014
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Elizabeth T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded November 5, 2014

Dear Elizabeth T
Thank you for taking the time to write in following your recent stay with us, we are delighted to read you had a great time here in Kamala and made the most of our nice quiet beach and location. Thank you for mentioning to us about the experience you had with your Air Conditioning, I am happy to hear that the team handled this well and again we are sorry for any inconvenience this caused during your stay.
Glad you made it up to our famous Roof Bar, On The Roof, to see the amazing view we have on the Andaman sea, perfect for sipping cocktails as the sun sets!
Again, Thank you for writing into TripAdvisor, we are looking forward to your return to paradise soon.
Kind regards,
Tim Sargeant
Events & Marketing Manager.

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Reviewed November 3, 2014

I, my wife and 4 friends stayed in this beautiful Hotel for 7 days and just got home. This has to be one of the best locations in Phuket with a modern hotel, beautiful beach, massages and shops just along the beach and wonderful people throughout the hotel giving great service.

So facts as follows:

Location:
- 25 minutes from the airport and a good run without going through Patong
- brilliant location on a beach (bay) with a clean beach, no waves, shallow water (walk out about 100 metres to be waist high), very little rubbish anywhere, jet skis for hire
- 15 minute stroll along the beach to massages, good restaurants offering all cuisines and shops with clothes etc.
- 15 minutes on shuttle to Patong in the afternoon. 500 baht ($17) in tuk tuk to get home at night.

Rooms :
- great rooms with comfy beds and good facilities
- good wifi in all areas of the hotel
- two bottles of water free each day
- ocean view rooms are the best located as others look on to vacant land next door.

Tour Desk:
-thanks to Chris who helped on several days with excursions and provided great tours and with super service. Prices were almost same as could be had on the street.

Restaurant :
- had buffet breakfast each day. Great variety, but, the food on top of the servery in front of the egg chef is always cold because the heat lamps are not strong enough. Every day we had cold French toast. Food was the same each day with little change in variety but never the less, good range and wonderful service.
We had dinner a few nights and although dearer than the streets, the prices are still good and great value for money. The Massaman curry is to die for !!!

Some constructive suggestions but only minor ones, if I may :
- the breakfast leans too much towards Asian range with no English style bacon, hash browns or steaks.
- maybe alter the buffet offerings a few times per week.
- place the French toast and pancakes in a Bain Marie to keep them warmer or increase the strength of the heat lamps.
- if the shuttle did a pick up in Patong at about 8pm, lots more people would use it and it would be good for all and a great service to patrons.

Staff :
The staff are awesome with wonderful service provided by all we met. Special mention to Bee in reservations who helped us tremendously with our booking and transfers as well as M at the pool, he rocks and is a wonderful host in the pool area as well as very helpful.

Conclusion :
This has to be one of the best hotels in Phuket for location, service and facilities. Kamala beach is perfect for us "baby boomers" who like to visit Patong but also like the peace and quiet of the hotel. Location is brilliant, food is mainly good, beach is awesome and, you might have already guessed, but we will be back. My thanks to Chris and his team for providing us with a wonderful holiday that we will not only remember but also tell all our friends about for a long time. Do yourself a favour, don't go to Karon or especially Patong...go to Kamala beach but specifically the Novotel, you will never regret it !

Room tip: Best rooms are the ocean view rooms with pool and ocean beneath them.
Date of stay: October 2014
  • Trip type: Traveled with friends
    • Value
    • Rooms
    • Service
1  Thank 1peterb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded November 4, 2014

Dear 1peterb

Wow, thank you very much for such a fantastic review following you, your wife and 4 friends stay with us. We are truly humbled and delighted to receive your kind comments and it is great to read that your 7 days with us was fantastic. We think our location is brilliant also, being relaxed and quiet away from the hustle of other beaches with enough shopping and activities close by for our guests. I will pass on your kind comments regarding the team and the service, Khun Chris was really happy today to hear about your special mention as well as Khun Bee from reservations and Khun M from the Pool bar. We are all very happy to know that we have left you with some lasting positive memories of Kamala Beach to take home with you. Thank you for bringing up your points regarding Breakfast, I have shared this with our Food and Beverage manager to address and again thank you for raising his to us, also, you will be pleased to know that we are currently looking at our free guest shuttle times for the coming season to offer better times for our guests to go to Patong during the day.

Again, thank you very much. I Have shared your feedback and comments with the team and we are all very excited for your return.
Kind regards,
Tim Sargeant
Events & Marketing Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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