We went on a 8 night/day package from Getaway and found the value of this to be amazing. Breakfast every morning was good. Plenty of choices in all foods apart from cereals. Always had traditional western breakfast food eg. bacon, eggs, pancakes, toast etc. Then every morning had different varieties of traditional food. Staff in restaurant were always pleasant, happy and helpful, no complaints here. We ordered room service one night and it exceeded our expectations in room service food. It was amazing and excellent value for money. Our couples dinner which came as part of the package was average, as previously noted by another reviewer, the main restaurant was closed due to off season, therefore buffet meal was provided. If full paying customer would have not been happy but as part of voucher who cares.
I can understand how some complaints come through in regard to the age of the rooms and style, but were very clean, well serviced and in good repair. Television may have not been plasma but we were not there to watch television and the view is to die for. Housekeeping staff were fantastic, friendly, accomodating and always pleasant to have a chat in the morning with. Our toilet got blocked and was repaired promptly. Laundry was done twice and although we were aware could get this done cheaper at Kamala we were very happy with the result and again promptness of delivery. WiFi available but a little slow.
Pools were clean and maybe due to the time we went, were not busy, but we enjoyed them immensely for a late night dip or after shopping in Patong. Yes, we agree with previous comments on the barmen not being the friendliest person in Phuket but cocktails were great and this is a very minor issue.
The guys on the concierge desk were a mixed bag and there were a couple that were very helpful and friendly but a couple that were more interested in fishing for tips than service and if not provided were very rude.
Reception staff helpful but aloof, but the spa staff were amazing and would highly recommend a visit there.
Our room was in the first block 4303 therefore we did not have the steep terrian others are commenting on. But there are buggies and I do not think this would have influenced our comments for our stay.
Some comments in regard to the resort location being too far away from the action. Personally we enjoyed this, as only 30 minute stroll to Kamala was enjoyable but there was the free shuttle every hour till 5pm and then tuk tuks if needed. Also 3 trips to Patong daily so we did not find this a problem and actually preferred getting away from the touristy type locations such as Patong, Kata and Karon. We recommend Rockfish as a nice place to have dinner and staff were amazingly efficient and polite. Another little gem we found in Kamala Beach was a restaurant in a side alley called Oiy which served traditional Thai and was excellent value for what you got.
In summary we would definately stay there again, had no complaints and fantastic time all round.
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- Also Known As:
- Aqua Marine Resort & Villa Hotel Kamala
- Aqua Marine Resort And Villa
- Aquamarine Hotel Kathu
- Aquamarine Resort Kathu
- Aquamarine Resort & Villa Kamala, Phuket