Heading to Absolute Nakalay Beach Resort in this coming week. Whole family excited, a relax place to go and meet up with friends staying in same resort; away from the busy town.
Could not believe the customer service from the company. Send them an email, enquire about the room available etc. Great 2nd day we got a reply "sincerely sorry to inform you that the resort is fully booked during the period. We look forward to welcoming you in the future". Disappointed!
HOWEVER, guess what, when we try out luck, we able to book in directly on-line and got our room not from any other promotion website, but the website of Absolute Nakalay Beach Resort itself! Could not believe why we can booked on-line but the staff reply no room available? Apprehensive about booking the resort, as first before we reach the customer service has already dissapointed us, so what when we there?
Could not change as friends booked into that resort too, and they able to because they are the member of that resort.
So is this resort mainly for members? if so probably will be best just HIGHLIGHT on the web instead disappointment received.
Company management need to sort this out, so they can provide better service too in future towards guest staying there and looking forward going back there again!
- Official Description (provided by the hotel):
- The brand new Nakalay Palms is nestled in a secluded, private cove on Nakalay beach on the Western coast of Phuket Island. With just 31 exclusive units combining contemporary design and western technology, Absolute at Nakalay Palms offers affordable luxury and convenience and provides the perfect place to relax with beautiful natural surroundings, breathtaking land and seascapes and dramatic sunsets. The resort features an exciting blend of studios, one, two and three-bedroom apartments as well as spectacular penthouses. Each spacious apartment benefits from it's own private terrace, each commanding either a stunning panoramic sea or mountain view. The apartment suites have been designed to integrate the outdoors with the indoor living areas and incorporate all elements of modern technology from full-size refrigerators to home entertainment systems. LCD TVs are in each apartment along with a DVD player and a magnificent choice of TV channels with programs for everyone. The penthouses also benefit from a private rooftop terrace and jacuzzi. ... more less
- Reservation Options:
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- Also Known As:
- Absolute Nakalay Beach Hotel Kathu
- Absolute Nakalay Boutique Resort Kamala, Phuket