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“Fantastic Property”

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Andara Resort and Villas
Ranked #1 of 36 Hotels in Kamala
Certificate of Excellence
Reviewed June 28, 2013

This is a truly wonderful resort which has everything and excellent staff. Wethe view was lovely as was the large bath room with the huge bath. We stayed in the Penthouse jaccuzzi villa and the size and facilities and decor were lovely. Everything was top quality fromt the lighting to the music and TV. The Wi Fi was excellent everywhere even at the beach.

We did not mind at all taking the transfer to the Beach Club on Kamala beach as we had our private pool in the villa and then the experience of the beach without walking too far and the service at the Beach Club was amazing. They new we were arriving and greeted us and prepared our sun bed with water on ice in a cooler box. There was a lovely cafe behind us were we could have a light lunch if required.

The Gym fantastic and the main pool so amazing. The restaurant Silk in at the resort was great and we enjoyed the Thai Cusine and the breakfast was great.

This is truly a top 51/2 star resort for Phuket and only 20mins from Patong. We also had a look at the 7 bedroom villa that is used for weddings or functions. That was incredible.

Amazing and very enjoyable I would highly recommend this property for family or couples or extended family's celebrating or wanting to holiday together. The rooms are very comfortable to accommate all.

Room Tip: I probably would take a pool villa with young children.
  • Stayed: June 2013, traveled as a couple
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1  Thank Mrsdelvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, General Manager at Andara Resort and Villas, responded to this reviewResponded August 14, 2013

Thank you kindly for your great review of our property and services, which seem to have exceeded your expectations during your stay - great to hear! We are pleased you were able to truly enjoy all services on offer, including our wonderful beach club with attentive staff (we think all our staff are attentive), where the personal touch is key. We do hope you will visit again. Best regards, Daniel Meury, General Manager

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Reviewed June 19, 2013

We spent 10 days here with our 2 Children (3&5) and we were very impressed. Stayed in a 2 Bedroom Pool Villa (411) and it was huge, extremely well set out and had everything you would need - kitchen, big living room, massive bedrooms and 3 bathrooms! Good view from the outside deck with 4 big chairs as well as a big sitting area and very usable pool! It did rain quite a bit during our stay but kids still loved this pool as well as the main one!
Highlights are plenty including:
Staff - Lee, Ao and Soi (mainly kids club and pool area) were amazing and helped the boys have an amazing time. Kids Club (not shown much on website) is a highlight with huge balls area and plenty of interesting arts and crafts as well as Pizza making and others.
Food - Silk is great, easy and very good. Try the Red Curry Blue swimmer Crab and the Silken Tofu!
Spa - very nice. Gym - top notch. Small things - free water brought to you frequently, accommodates requests and looking to help at all times.
It is not on the beach but view is very good and a quick ride down to beach club is very easy.
Couple of comments on TA about $ but compared to a few others we looked at Andara is truly 5-Star and well worth it I think.
In the neighbourhood - Rock Fish a nice option. Plum @ Sienna is good - great views.
Only thing we could fault was babysitters were outside company which made them $$$. Think they could use their own great staff who they boys knew and loved to watch them for less money.
Great place and well above anything around Kamala.

Room Tip: 2 Bedroom Pool Villa is a great option. We did get a look at one of the 6 Bedroom Villas....WOW unr...
  • Stayed: June 2013, traveled with family
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3  Thank smclagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, General Manager at Andara Resort and Villas, responded to this reviewResponded August 14, 2013

Thank you for your great feedback - very pleased to hear the Kids club was a well received treat for your 2 boys, food at SILK was well received, and although it may have rained quite a bit during your stay, this did not dampen your spirits in any way. Thank also for your comments on our accomdation, wonderful you were able to truly enjoy. We do hope you will come visit us again. Best regards, Daniel Meury, General Manager

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Reviewed June 7, 2013

Stayed here for a week in a 4 bedroom villa with private infinity pool.

Fantastic - One of the better luxury resorts I've stayed at !

Major plus points
+ Great views of Kamala beach and ocean from the hilltop location/ infinity pool
+ Super high tech, big, zen appointed villas. Clean, cool wooden furniture, super clean, super big. Our bedroom + bath room + walk in closet was over 1500 sq feet alone. Awesome Bose sound system every where (iphone/pad connected) - in every room, in the living room, in the dining room, even in the outdoor deck by the infinity pool. Everything is electronically controlled. Blinds, window shades, curtains. Lights. They have 5 different pre-choreographed lighting settings for mood lighting (day, night, mood, late night, dinner, party). Even the transitions between these settings is super cool. This is really a dream, high tech house that is super comfy ... left thinking that at some point I want my house to feel like this ..
+ Infinity pool with bbq outside
+ Super quick (1 minute) shuttle service to the beach

  • Stayed: June 2013, traveled with family
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4  Thank Nikhil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, General Manager at Andara Resort and Villas, responded to this reviewResponded August 14, 2013

Thank you so much for your feedback - greatly appreciated and so pleased to hear we created creature comforts that you would want your home to resemble. We are so happy to hear the techhy appreciated all we had to offer. We do look forward to your return. Best regards, Daniel Meury, General Manager

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Reviewed May 26, 2013

Fantastic resort in Kamala Beach with great service and facilities but food could be better. This resort is located in millionnaire's street where all the very expensive Kamala resorts are located. It is located on a hill which means you get good views of the bay and beach but this means you need a car to the beach or a long walk.

PROS

1. Nice pool with great views

2. Rooms are great and well appointed with Gaggia coffee machines and Jim Thomson silk furnishings. The rooms smell wonderful and they use a lovely essential oils

3. Gym was great with lots of equipment and without the gym smell

CONS

4. Restaurant's food does not match its price. I prefer dining at the Royal Embassy 4 star resort which has much better food.

5. Needs more activities and excursions for guests

6. The staff need to communicate better with guests particularly when discussing costs. We thought using the coffee machine was free in our rooms after speaking with the staff that showed us how to use the coffee machine. Only on checkout were you told you had to pay for the coffee beans. Very frustrating

  • Stayed: May 2013, traveled as a couple
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4  Thank HongKongDivemaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, General Manager at Andara Resort and Villas, responded to this reviewResponded August 14, 2013

Thank you for valuable feedback which we greatly appreciate. We understand there were areas of miscommunication, alongwith lack of guest activities (which we have noted and updated), and we are certainly reviewing our restaurant pricing. We very much hope nonetheless you will consider a future visit and we look forward to welcoming you again. Best regards, Daniel Meury, General Manager

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Reviewed May 22, 2013 via mobile

I've stayed at many a five star resort like the four seasons, the ritz, the Oberoi's....etc. This place far surpasses any of those from a service perspective. The hotel is fabulous but the service is top notch. We rented a 3 bedroom villa for 3 nights recently with my family (including my 77 year old mother who's not very mobile) The staff were excellent and genuinely cared about our well being (not the fake smile)
The villas are set on a cliff overlooking the sea and there is a shuttle service to the beach lounge and a beach club - our villa had its own pool.
The resorts only restaurant is great but very pricey but a nice place called the rockfish across the street is fantastic and it's directly on the water.

We loved this place and will be going back

  • Stayed: May 2013
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1  Thank naznc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, General Manager at Andara Resort and Villas, responded to this reviewResponded August 14, 2013

Thank you for your most favourable feedback. We are so pleased to hear our service standards surpassed your expectations, especially as you have stayed at many five star resorts. We very much look forward to your return. Best regards, Daniel Meury, General Manager

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Reviewed May 20, 2013

The suites are beautifully designed, decorated, and furnished. This includes fast and efficient wi-fi, good air-conditioning, comfortable beds and linens and a fully stocked kitchen. Be careful not to be put in a unit at the front of the resort as the noise from the main road is loud and constant.

There is a very nice main pool with a swim up bar. The fitness center is large and has just about every piece of equipment you could imagine.

Housekeeping was inconsistent. One day the suite would be cleaned beautifully, the next day it would be half-hearted. Turn down service failed to show up one evening and, when we called to have it done, the housekeeper appeared truly annoyed.

Service was generally good but not up to the standards of a 5 star property. Some of the staff seemed downright unhappy to be there, especially in the restaurant and at the pool.

Where the resort really falls down is in the food & beverage area. The only restaurant, Silk, was a constant disappointment of poorly cooked and overpriced food (eg, $30 sandwiches). This is a shame as Silk was one of the best restaurants in Phuket before moving to Andara.

Room Tip: Avoid the units in the front of the resort due to the noise from the road.
  • Stayed: May 2013, traveled as a couple
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10  Thank Travel Richly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, General Manager at Andara Resort and Villas, responded to this reviewResponded August 14, 2013

Thank you for your feedback during your stay. We appreciate there are areas which need attention, and it will be our aim to ensure this is undertaken. We are pleased to hear that aside from disappointment @ SILK, your stay was otherwise very pleasant. We do hope to see you again in the future. Best regards, Daniel Meury, General Manager

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Reviewed May 19, 2013

I looked everywhere for the perfect experience for Phuket, found a lot of different options, but went for the pool villa (3 bedroom). I've stayed at various pool villas along the "millionaires mile" in that same area, but the level or service and attention (and great food) was second to none. Best choice I've ever made, and I'll be returning in a few months for the same experience

  • Stayed: May 2013, traveled with family
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1  Thank wong33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, General Manager at Andara Resort and Villas, responded to this reviewResponded August 14, 2013

We are thrilled at your great feedback, and thank you greatly, and are so pleased your stay and experience was perfect. We look forward to your return. Best regards, Daniel Meury, General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Andara Resort and Villas

Address: 15 Moo 6 | Kamala Beach, Kamala, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Kamala
#1 Romantic Hotel in Kamala
#1 Spa Hotel in Kamala
#1 Top resorts Hotel in Kamala
#1 Family Hotel in Kamala
Price Range: $452 - $1,332 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Andara Resort and Villas 5*
Number of rooms: 63
Official Description (provided by the hotel):
Andara is an ultra-deluxe villa and residences resort at Kamala Beach (Phuket) set on a hill rising gentle from the Andaman Sea offering stunning ocean views. Minutes away are Phuket’s best restaurants, boutiques, world-class golf resorts and other attractions. ... more   less 
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Also Known As:
Andara Resort And Villas Hotel Kamala
Andara Resort And Villas Kamala, Phuket

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