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“Wonderful Experience” 5 of 5 bubbles
Review of Cape Sienna Hotel & Villas

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Cape Sienna Hotel & Villas
Ranked #9 of 36 Hotels in Kamala
Certificate of Excellence
Brisbane, Australia
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Wonderful Experience”
5 of 5 bubbles Reviewed July 10, 2013

My wife and I stayed here for several nights as a gift for my wifes birthday. Cape Sienna didn;t disappoint. Our driver was ready at the airport and easy to spot amonsgt all the taxi drivers. We got dropped at the door and got to choose a scent for our room which was such a nice touch. Our bags were delivered to our room very quickly and efficiently.

The breakfasts are amazing! Everything you could think of and extremely nice. no bland flavours or cold meals.

Our room was spotless, comfortable and a view second to none. the sound of the waves crashing was priceless. The glass wall in the shower meant a wonderful view to the ocean which was spectacular.

Each day our rooms were cleaned and a lovely note and burning essence for every night. Even the Cape Sienna things in the cocktails make it extra special.

the bed is extremely comfortable and the pillows were perfect! the pool was fantastic. Only downside is that the drinks and food can be pricey, expecially compared to the rest of Thailand.

We had no problems at all with the WiFI however Australian internet is pathatic in comparison so anything is better.

The staff are lovely and very helpful.

We made the most of the free shuttle bus to Patong and back. Very prompt. Nobody is ever late in Thailand it seems!

In summary my wife had an extremely wonderful experience and will most definately be back. Sure it's a bit of a walk to the beach but it's a nice walk and great to take a dip once you get there.

Thank you Cape Sienna.

Room Tip: we stayed in a jacuzzi wuite in building 2 and it had the best views of any hotel room i have ever s...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ReDDvL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanillaSky123, General Manager at Cape Sienna Hotel & Villas, responded to this review, July 15, 2013
Dear ReDDvL,

my heartfelt thanks to you for this fantastic review and the time you took to write it.
Reviews and feedback like yours are what drives us to continue to strive to provide Best services and constantly look at our product and motivates us as a team to achieve the highest customer satisfaction.

Greatly appreciated.

Looking forward to Welcome you back to Cape Sienna in the near future.

Frank Dreist
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (373)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
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English first
Singapore/Hongkong
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

2 days earlier, I wrote about Cape Sienna being a disappointment as they had children from a tour group from China staying at the hotel. This morning, the manager personally came to explain to us that this was a one off as it was truly a miscommunication with the china tour agency. They hv 5 groups who will be around during July/aug as it has already been confirmed. The hotel manager apologized and mentioned that there was also another complain and they are listening to their guests. I told them, its their selling point of a kids free environment and if they were going to change their policy they should announce it on their website and not do false advertising as then they would just be like any other tourist hotel. She understood and assured us that after this 5 groups are done during these 2 months, no more kids below 12 will be allowed. They made up by offering us a free upgrade.
I truly hope that they will stick to their policy as it would be a real pity to see such a lovely hotel lose their selling point of being a place of zen n noted for couples wanting to getaway from the hustle n bustle - go down the road of being a tourist class hotel. Cape Sienna-counting on u to keep your word n live up to your excellent service.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank leengs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanillaSky123, General Manager at Cape Sienna Hotel & Villas, responded to this review, July 15, 2013
Dear Leengs,

thank you for your positive review of our resort.
We understand your concern and I can only confirm that during this low season we indeed had to take on some tour groups from Asia, which unfortunately could not manage to let us know if they will have children with them. We only found out later that they do. Those groups usually stay very short periods 1 or 2 nights and you normally only see them on check in/out and at breakfast. it is not their nature to stay around the pool or the restaurants during other times and therefore the disturbance we hope is very limited.

With Best Regards,

Frank Dreist
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 8, 2013

The property is nicely perched on a cliff providing amazing vistas, not to mention the gorgeous infinity pool which is perfect for sunset cocktails. Great for a relaxing getaway and very romantic. Escape the hustle and bustle and the commercialization of other hotels. It is certainly value for money and one of Phuket's best kept secrets.

However, since my previous visit two years ago, the level of service and attention to detail has dipped slightly. The wifi connection in the rooms were not working and I had to sit in the lobby or common areas to get connected. What more each common area had a different password, which made it cumbersome to log in. Not sure why couldn't a standard password be implemented.

The breakfast selection too could be improved, with many of the items cold and recycled. Do note the hotel is pretty isolated from the beach. At least a 10-15 minute walk.

Nevertheless, I would still return again...

  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ashvin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanillaSky123, General Manager at Cape Sienna Hotel & Villas, responded to this review, July 15, 2013
Dear Ashvin R,

thank you for your review. Although you gave us still 4 stars it always hurts if repeat customers do get the feeling things are slipping...even when we always strive to further improve on our product and standards. Actually Wi-Fi is working and only one code is necessary which you usually get during check in. However, if you have more than one device than you would need different codes (again reception will be more than happy to provide to you).

Not quite understand your concern about the breakfast, as we usually receive very good comments and we truly believe that our breakfast is very good and very good value for money.

Yet again, I do hope you give us another chance and we will be most happy to Welcome you back to Cape Sienna and show you that your concerns are taken care of.

With Best Regards,

Frank Dreist
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed July 8, 2013 via mobile

Stayed here for 5 nights. Nice resort with a view to kill. Good for couple who want a quiet time and not so crowded and best part of it. No kids here. Only problems here is. Compared to Patong or Kata area. Not many eartery places compared to Patong or Kata. Taxi from Cape Sienna to Patong is abt Thb$400, Kata Thb$800. To Phuket town Thb$1000. Luckily, food price in Cape Sienna is quite okay. So if this is a place for peaceful stay, this is right place to come. But do come during off-peak seasons. Much cheaper to stay during off-peak than high seasons.

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Spaniard69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanillaSky123, General Manager at Cape Sienna Hotel & Villas, responded to this review, July 15, 2013
Dear Spaniard69,

Thank you very much for your "amazing" review. It is a great pleasure and motivation to read so much positives....makes all the difference to us.

Looking forward to Welcome you back to Cape Sienna in the near future.

With Best Regards,

Frank Dreist
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 1, 2013

We stayed in a Jacuzzi suite and the views were breathtaking!.. i will 110% be coming back to cape sienna. Everything about it was up to standard
As so as you arrive you are thrown back by the amazing view as soon as the door opens.
You get to pick what fragrance you would like in you room ( which i thought was amazing). We walked into our room to find rose petals in a shape of a love heart - very cute.
We had a nice romantic meal at the plum restaurant which was expensive tho worth every cent.
You got to pick your food from an ipad, the service was fantastic!. We booked early enough to have a seat that was based around the water with amazing views but because of the weather we had to sit inside which was fine as it was very beautiful.

Every night we would come back to a little gift on our bed. and a beautiful smelling candle burning.

i will be back to cape sienna next time i go to Phuket.. was lovely.

Room Tip: rooms with a jacuzzi - amazing views! very private
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank renee g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanillaSky123, General Manager at Cape Sienna Hotel & Villas, responded to this review, July 8, 2013
Dear Renee G,

thank you so very much for your raving review.
Your comments went certainly down like syrup.
Glad you liked our new ipad menu at PLUM, for which we indeed get very positive feedback.

We are looking forward to Welcome you back in the near future.

With Best Regards,

Frank Dreist
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
51 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 1, 2013 via mobile

Beautiful Hotel with amazing views, didn't want to leave. Fantastic buffet breakfast and attentive staff. Never had a bad meal (similar to Western prices). Every evening we'd come back to an oil burner scenting the room and a note wishing us a good night, this was a really nice touch. Wouldn't hesitate recommending Cape Sienna or returning.

Stayed June 2013, traveled as a couple
Helpful?
2 Thank GizmoMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanillaSky123, General Manager at Cape Sienna Hotel & Villas, responded to this review, July 8, 2013
Dear GizmoMC,

thank you for your amazing review. We most definitely enjoy reading it and it gives us great satisfaction and motivation.

Looking forward to Welcome you back to Cape Sienna in the near future.

With Best Regards,

Frank Dreist
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed June 25, 2013

The stay was enjoyable since we got the sea view hotel which provide marvelous view of the ocean. The room is big in size with a small L-shape sofa and comfortable bed. However, the room is infested with ants at the sink area and bar counter, even our outdoor jacuzzi bathtub have ants crawling around. So before we use it we have to actually wash the tub to get rid of the ants. Also, the heater water run out very fast, so our jacuzzi tub water is kind of cool since the heater water ran out when the tub is only half fill. We order in-room service for our dinner and the food is below average so we are kind of disappointed. The hotel have a number of sunbed available for sunbathing facing the ocean so you can spend a afternoon relaxing and soaking the sun. So generally is a good relaxing stay with the view of the ocean and the beach is only 10 mins walk from the hotel.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Vella W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VanillaSky123, General Manager at Cape Sienna Hotel & Villas, responded to this review, July 8, 2013
Dear Villa W,

thank you for your review. It is clear that you encountered issues staying with us, for which I can only apologize.
We do have a very regular pest control service in the resort, but being in the tropics insects are somewhat 'ever-present' and especially if food is left in the room, ant will come and find it rather fast.

We thank you however to bring up those points to our attention and we shall be looking into them to further improve our resort.

With Best Regards,

Frank Dreist
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cape Sienna Hotel & Villas

Property: Cape Sienna Hotel & Villas
Address: 18/40 Moo 6, Nakalay Road | Tambon Kamala, A. Kathu, Kamala, Kathu, Phuket 83150, Thailand
Location: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Kamala
#6 Romantic Hotel in Kamala
#6 Spa Hotel in Kamala
#8 Luxury Hotel in Kamala
#10 Family Hotel in Kamala
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Cape Sienna Hotel & Villas 4.5*
Number of rooms: 146
Official Description (provided by the hotel):
Cape Sienna is a new chic modern resort that brings sophisticated style of city living to the tropical beauty of Phuket. Designed as a retreat for the urbane cosmopolitan, the sleek accommodations and restaurants are all positioned to command stunning sea views from a dramatic west coast headland. ... more   less 
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Also Known As:
Cape Sienna Hotel And Villas
Cape Sienna Resort
Cape Sienna Hotel & Villas Kamala, Phuket

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