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“Great for families”

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Swissotel Resort Phuket Kamala Beach
Ranked #14 of 35 Hotels in Kamala
Reviewed May 13, 2014

This is a great hotel for families - we stayed with 2 teenage kids in a 2Bedroom suite for a week. Plusses:
Great pool area
Rooms large, clean and well maintained
Quiet
Food good and food service to the pool was pretty quick
Minuses:
Service at pool bar a bit slow
A bit far from Patong if you want that party-style atmosphere

Being in Kamala, it's quieter than Patong which is about 15 minutes away and about 400 baht. Taxi/tuk-tuk always out the front. There's a local restaurant just around the corner which is very nice and cheap. Breakfast was good, although didn't vary much.

Would stay there again for sure

  • Stayed: October 2013, traveled with family
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3  Thank JBPerth71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded May 15, 2014

Dear JB,

Thank you so much for sharing your great comment about your stay at the Swissôtel Resort Phuket. We are very glad to read that you fully enjoyed our facilities. As you very well mention, Kamala is much more quiet than the overcroweded area of Patong, but also very conveniently located 15 minutes Tuktuk ride from there. Thanks also for the tips to the Trip Advisor Community. We have assessed your feedback regarding the speed of the service at the poolbar with the concerned department, and we can assure you that we will do our best to improve it.
We would be very happy to welcome you again for a future stay at the Swissôtel Resort Phuket.
Sunny regards,

Gaudéric H
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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589 - 595 of 1,226 reviews

Reviewed May 7, 2014

Hotel is beautiful both interior & exterior, but the medal goes to the staff. Just amazing. This hotel is best for families. Swimming Pool is amazing & beach is near. The hotel is quite close to Phuket Fantasy as well. The F&B is impressive.
Just a observation, Room Service menu needs more options.

Room Tip: Rooms on the ground floor are good.
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  • Stayed: November 2013, traveled with family
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2  Thank Sushmita I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded May 10, 2014

Dear Sushmita,

Thank you so much for sharing your wonderful comment about your stay at the Swissôtel Resort Phuket! It is our best reward to read that our Team Members achieved to exceed your expectations! We always try our best to do the extra mile for our guests.
We will seriously consider your feedback regarding the room service menu for further improvement!
It would be a pleasure to welcome you again for a future stay at the Swissôtel Resort. Sunny regards from Phuket,

Gaudéric,
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

This resort offers great family suites and the staff are very attentive. I will certainly stay here again when visiting Phuket. Kamala Beach was a great family place to stay and this hotel topped it off.

  • Stayed: April 2014, traveled with family
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Review collected in partnership with Swissotel Hotels & Resorts
1  Thank Mathew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded May 10, 2014

Dear Mathew,

First we would like to thank you so much for sharing your great experience at the Swissôtel Resort Phuket with the Trip Advisor community. Then we would like to also thank you for your very warm words regarding your stay. It is delightful for our Team Members to read that they were able to over achieve your satisfaction, helping to create wonderful memories of your holidays.
Kamala Beach, and our beach hut the Sand Box are indeed great place to chill for families.
It will be a great pleasure for us to welcome you again in Phuket. Do not hesitate to contact us directly. Sunny regards from the Swissôtel Resort.

Gaudéric,
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014 via mobile

We had a great stay and I have to point out that the wee shops in the lane leading up to the hotel were a great enhancement to our stay. If you do come here, be sure to dine at Sam's cafe next to the minimarts. Sam and Mike are really lovely people and serve an excellent mixture of Thai, Indian and Western food. Sam and Mike also do your laundry at cheaper prices than the hotel and also offer tailoring and incredibly cheap, good quality suits.

  • Stayed: May 2014
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2  Thank Quintillion88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded May 10, 2014

Dear Guest,

Thank you so much for your very warm feedback about your stay at the Swissôtel Resort Phuket. All the Team Members would like to express their gratitude. We will definitely also communicate your kind attention to Sam and Mike from the restaurant outside!
Would you like to come back, it will be a pleasure to welcome you again. Sunny regards from Phuket.

Gaudéric H
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014 via mobile

Great resort, fantastic service and was absolutely great with the kids (2 & 6 yrs old at the time).

Only a 10 min tuk-tuk from Patong which the kids loved.

Very quiet area, but close enough to the main area for all the sights.

Stayed: July 2013, traveled with family
1  Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded May 10, 2014

Dear Shane,

Thank you so much for your great comment about your stay at the Swissôtel Resort Phuket! We see that you stayed with us last July, therefore, reading that you still have such wonderful memories about your stay reward us more than everything.
Should you want to come back, we would be more than happy to welcome you and your family again, as your kids would this year also definitely appreciate the SANDBOX, our Beach hut on Kamala Beach.
Sunny regards from Swissôtel Resort Phuket.

Gaudéric H,
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2014

We stayed for 6 nights here and really enjoyed the overall experience! We got an excellent last minute deal which meant we also got discounts on food, spa treatments and other services if pre booked. We travelled with our 4 and 1 year old and it was a really suitable resort for families. The 2 bedroom room was great for us and I am so glad I read a recommendation to ask for a ground floor room as climbing up and down stairs dragging the kids along would have been tiresome. The pool and slide were great, beware the slide is super fast if you lie down (I think we had more fun than the kids) Kids zone is an awesome facility, lots of great activities, one of the best we have seen in many resorts we have been to. Communication as to the procedures of the kids zone were lacking, staff didn't seem to be able to communicate how it worked (I.e do adults need to be present? How long can kids stay there? Do we have to book, is there somewhere to sign in etc) I asked two separate workers on two different occasions and they didn't seem to be able to articulate the happenings, another parent explained how it worked for us and we could have left our 4 year old there unattended but didn't feel good about doing that as the supervision didn't seem that attentive. Was a perfect place to go with the kids and have some air conditioned space to play in but personally I wouldn't have left my kids there to be supervised. Restaurant was adequate, we found getting room service a little easier as our kids don't like to sit still for too long and this was always prompt and they have a great selection. Perfect place to stay if you want to "relax" on your holiday, not much night life (which was fine by us), beach only a short walk and the Sand Box which is attached to the resort was great too. We used the spa at the resort too and sing it fantastic praises, really high quality service with therapists that are obviously very experienced. Another bonus is the set of shops along the street towards the beach, a convenient store with snacks/pool toys etc, a laundry service on the corner, 50baht per kg, a bargain and they use modern machines, tailors and other small restaurants. I got 2 dresses made from Krish (3rd tailor on right if walking towards to beach from hotel), highly recommend, very honest, genuine and was ecstatic with end product, he goes out of his way to ensure customers are happy, highly recommend if you are wanting something made, he is more than happy for you to design, ask for different features etc. Overall great experience at this resort, perfect place for a family to holiday if you just want to swim, beach, hang out and occasionally visit Patong/other attractions!

Room Tip: Ask for ground floor if you don't like stairs, also if you have kids get the "kids set up&q...
See more room tips
  • Stayed: May 2014, traveled with family
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5  Thank Travelbug4_142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded May 11, 2014

Dear Guest,

Thank you so much for sharing your very detail feedback about your stay at the Swissôtel Resort Phuket!
First of all we would like to apologize for the lack of service in our Kids World that you experienced. Please be assure that it does not reflect our usual service quality, and we have already assessed your feedback with the concerned service in order to improve communication.
Your warm words about our services and facilities are a great reward for our Team Members, as they put all their dedication in their daily work.
We also thank you very much for the well detail description of the area providing very good tips to the Trip Advisor community.
We hope to be able to welcome you and your family again in the future at the Swissôtel Resort. Sunny regards from Phuket,

Gaudéric H
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2014

Let me first say the staff at this resort are very friendly, but found the stay here very unpleasant ,we used the restaurant, but found it to be well below what a 4 star hotel should be. I and many other guest waited for more than a hour just to get a drink, the service was poor at best, I had what was meant to be grilled chicken, it was so dry it was nearly jerky. The happy hour is far from happy, being a bourbon drinker I found out through my bill that Jim Beam is not on their list off happy hour drinks, my mate was drinking tiger beer which is also not on the list (The huge board states happy hour between 5 & 7 no mention of restricted drinks how ever it does now) . No one told us that it wasn't until we questioned the bill that we found out. I asked the bar staff why this was so and just got a heap of attitude from the bar staff. The next day I spoke to the food & beverage manager to get some clarity on this, the two other managers came over so we had all three bosses talking to us the 50% happy hour black board was changed the next day to limited menu to add insult, we were ordering lunch ( the only thing that was eatable) we looked at the drinks menu when my mate said look at this the prices on the menu were lower than at the pool bar so then we called for the manager, to be told it was a old menu from 2years ago and all the prices have increased. I understand that but why have a 2 year old menu in the restaurant ,that leads to confusion. I saw one off the kitchen staff wipe his knife on the side off the bin and keep preparing the food, this was also reported to the big bosses I had 4 different lots of guests come up to me and complain to me about the food, the wait time in the hotel (when nearly empty is ridiculous) and the size off the bathrooms in the 2bedroom suits. Watch your bill I had over charges on mine but once it was pointed out to them it was fixed and customary "sorry" Again all I can say is never again!!!

  • Stayed: April 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
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3  Thank brett n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gauderic H, Manager at Swissotel Resort Phuket Kamala Beach, responded to this reviewResponded May 11, 2014

Dear Brett,

Thank you very much for having taken the time to write such a detail feedback about your stay at the Swissôtel Resort Phuket. " Feedback is the breakfast of champions", and therefore we believe that this is the best way for us to improve our service quality. As we discussed with you several times during the stay, we already mentioned how precious was your feedback, as you also are part of this industry. And we will here mention again that we indeed went through a few services troubles during the last days of April, which are now behind and resolved. It is very unfortunate that you had to experience all these, and we made our best then to make up for this and you seemed much more satisfy, which was our best reward, after this very annoying start of stay. All we can do here is present you once again our deepest apologies, reassessing that this should indeed never occur, and that we were absolutely under the service quality that we usually provide. It is mostly thanks to your comments that we have been able to now come back to our usual service quality, and we would like to thank you very much for this.
It would be for us a great pleasure to welcome you again in our beautiful, if you let us another chance to prove you that this did not reflect our usual quality of service. If you wish to visit again, please contact us directly. Many thanks again, sunny regards from the Swissôtel Resort Phuket.

Gaudéric H
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Resort Phuket Kamala Beach

Address: 100/10 Moo 3, Kamala, Kathu, Phuket 83150, Thailand (Formerly Swissotel Resort Phuket)
Phone Number:
Location: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Kamala
#7 On the Beach Hotel in Kamala
#9 Romantic Hotel in Kamala
#13 Luxury Hotel in Kamala
Price Range: $81 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Resort Phuket Kamala Beach 5*
Number of rooms: 180
Official Description (provided by the hotel):
Located on Kamala Beach just 30 minutes southwest of Phuket International Airport, Swissotel Resort Phuket is the ultimate resort retreat for friends, families and small groups seeking relaxing beach holidays. Designed for the discerning, modern traveller, Swissotel Resort Phuket offers a choice of one, two and three-bedroom suites. In addition to natural sun-kissed beaches and turquoise seas, the resort ensures the comfort of each guest with an extensive range of facilities including several dining options, a lagoon-style swimming pool, spa and fitness centre, Kids World and a wide array of recreational activities. For a corporate meeting, wedding or gala event the selection of eight meeting rooms, with capacity for up to 150 persons can be styled to suit personal tastes and requirements, while the event management team will ensure that world renowned Swiss hospitality and reliability. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Kamala Beach Hotel Kamala
Courtyard Phuket Kamala Beach
Swissotel Resort Phuket Kamala Beach

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