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“Swissotel Resort Phuket family holiday”

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Swissotel Resort Phuket Kamala Beach
Ranked #14 of 36 Hotels in Kamala
Perth, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Swissotel Resort Phuket family holiday”
Reviewed July 24, 2013

We spent 8 nights here in July 2013 and had a great stay. The hotel is lovely, clean, staff friendly, food is great, the pool area is very nice and the kids club was good too. The fitness centre was fantastic - really clean with good equipment and was pretty much empty every day that I went. The kids loved the pool area and enjoyed some activities at the kids club.
The breakfast was good although I found it was the same every day which got a bit boring after a few days. Not enough fresh fruit with only 4 options to choose from each morning. But the kids loved the waffles and pancakes every day so they were very happy!
The hotel is lovely and the staff are great. There are 1 or 2 restaurants outside the hotel, as well as a mini mart and souvenir shop, but other than those there is nothing else around the hotel. It is quite isolated and it is a good 15-20 minute walk into the main Kamala town or to the beachfront bars/restaurants. There is more choice for food in town so it was worth the effort to get there and the prices in town or along the beach were much cheaper. You could get a tuk tuk pretty cheaply, although taxis from the hotel area were pretty expensive to anywhere on the island. We ended up getting the free shuttle into Patong and renting a car with Budget which helped get around a lot easier and cheaper.
We had some washing done down the road from the hotel and it was really cheap and came back all clean and folded which was great - saved having to do it when we got home!
We also had a ground floor room which I would highly recommend you ask for, especially if you are travelling with children. You can walk out your door and be at the pool so it was great for the kids. And much easier than climbing all those stairs!
I will say that the beds are VERY hard! If you like that then it's fine but if not be warned!
Overall a great stay. Hotel is lovely if you like the peace and quiet and don't mind travelling by taxi every night or walking the distance into the town for more variety of restaurants. I would probably stay somewhere with a bit more choice of restaurants and shopping next time, maybe Kata.

  • Stayed July 2013, traveled with family
    • Value
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Review collected in partnership with Swissotel

Helpful?
1 Thank Carolynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelPhuket, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, September 22, 2013
Dear Guest, Warm greetings and thank you for your feedback on Trip Advisor. We are very pleased to read your comments and glad that our product and services did meet and exceed your expectations. On the other hand we are truly sorry for the inconveniences caused in regards to your sleeping comfort. We will of course consider this valuable feedback during our continuous replacement of mattresses and would also like to inform you that we usually have mattress overlays available to make the sleeping experience more softer. Even though you would consider to stay in Kata area next time, we still hope to welcoming you and your family back to Swissotel Resort Phuket in future again.
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Singapore
1 review
Reviewed July 24, 2013

Stayed with hub and 2 yr old bud in this resort as we wanted a suite style room. The staff couldn't be more welcoming and they really made us feel very special during the whole stay with their thoughtful gestures - they sent a birthday cake and flowers to room, even though we did not make it known explicitly that it was my birthday. Was very impressed that they paid attention to travelers details! Everyone was so warm and smiley - and took the effort to remember our kid's name. The staff at the kids club were impressive as well. Very professional and very caring. You could feel that they genuinely enjoy interacting with the kids.
We spent some time at the spa during our stay as well - heavenly!!!!! The ambience was very good and clean. Everything is just so perfect!
The only tiny flaw which I couldn't fault the resort entirely was the presence of little bumble bees and flies at restaurant. Bet they enjoy the place too to be hovering there :) I would definitely stay here again and would recommend this to families looking for accommodation in Phuket. Outside of the resort, there s limited amenities but its good enough for us. The walk to the beach was pleasant, not as bad as what some other travelers have described. The restaurant outside the resort - bann Mai was alright.. We spent 4d3n there and loved it!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Bee Hong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelPhuket, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, September 22, 2013
Dear guest, Thank you very much for writing such a comprehensive review about your stay with us. We are of course delighted to read that you and your family enjoyed your stay so much. We do also appreciate your constructive comments in regards to the bees at breakfast and please rest assured that we always address this issue immediately, but sometimes they just come up again. We are looking forward to hopefully welcoming you back to the Swissôtel Resort Phuket soon again.
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Sydney, Australia
Level Contributor
93 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed July 23, 2013

I have stayed at this resort for 11 days and have totally enjoyed their warm hospitality. This is not the first time I stay at Swissotel but they all seem to have the same level of quality of accommodation.

The location of the resort is approx 45 mins from the Phuket airport. It is best to get a local metered taxi or ask the hotel to organise transfer. I went for a hotel organised transfer as it is much easier. The hotel will use the local unmetered taxi which always station adjacent to the resort - they seem to be the un-official resident un-metered taxi service for the resort. Everything is at a fixed price.

The hotel recognised my Zenit status but it didn't have a dedicated Swissotel Circle checkin desk. There was no daily newspaper delivered to my room but it didn't concern me. There was a fruit basket and a welcome drink presented.

Staff were all very helpful and friendly - they would try and do anything reasonable and possible for you. They also have great knowledge of the local area and around Phuket island. There wasn't a dedicated Concierge but everyone could help so it didn't matter.

The room was massive - bedroom had a big queen bed, TV and in-room electronic safe. Lounge room had another TV, work desk and sofa for 4 people. Bathroom has a walk-in shower and standard Swissotel amenities. Internet is only wired in the room. Wireless internet is only available in the lobby, some area of the restaurant and pool area.

It has a massive swimming pool and waterslide for kids. The gym is primitive and there are usually kids in there mucking around.

There is a swim-up bar and it has happy hour everyday between 5pm to 7pm. Drinks are at half price during the happy hour.

There is only one restaurant in this resort - breakfast is buffet style and has the same menu every day while I was there. I have not had lunch there but have had dinner twice. Price is reasonable and quality has room for improvement. I notice that a lot of staff in the kitchen and restaurant handles food with bare hands... This is probably just their local culture...


The location of the hotel does not have a beach front - it is an easy 5 mins walk. It is also located at the northern end of Kamala Beach which is the quiet end and no much happening there. No shops, no restaurants and no lifeguards, no deck chairs at the beach. It will be another 5-10 mins to walk to the southern end which is also where Kamala Town is. You can walk along the main road but it is not recommended as there is no proper walkway (pavement) and it is next to a cemetery.

It is also approx 7km to Paton Beach and the hotel has twice daily free shuttle bus take you there and back. Shuttle bus leaves at 10am and comes back at 2pm. Next service leaves at 1.30pm and back at 6pm. Journey takes about 20 mins each one and need to pre-book one day in advance. It is a small min-bus that can sit around 14 people. Once it is full, you will have to organise your own transport - unmetered taxi is 200 TBH one way. There is no metered taxi around Kamala area. You can also hire a motorbike but I don't feel safe riding there.

Overall this is a great resort for family with kids. There is room for improvement for this hotel in terms of their service quality. During my stay, I notice they don't always re-stock the bathroom with shampoo, hair conditioner, toothbrush and towels etc. In-room wireless internet will be fantastic.

Room Tip: Go for the rooms on level 2 or 3 facing the pool.
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  • Stayed July 2013, traveled solo
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Helpful?
4 Thank au_syd_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelPhuket, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, September 22, 2013
Dear Guest, Sunny Greetings from Swissôtel Resort Phuket! We thank you for your feedback and it is with pleasure to read that you enjoyed your stay. We have noted your comments and your suggestions for improvement in regards to the hotel condition and the replenishment of bathroom amenities. Please rest assured that these points are being addressed. We are also pleased to inform that we are planning to have a Partner “Beach Club” for our hotel guests on Kamala Beach in order to improve our services at the beach and enhance our guest experience. In addition our in room WIFI will be fully available in all our guest room by October 2013. We sincerely hope to have the chance to welcoming you back again for your next visit to Thailand. Your Swissôtel Resort Phuket Team
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Hawthorn
1 review
Reviewed July 23, 2013

Great hotel, wonderful facilities and staff. Out of the main tourist areas, but only a short tuk tuk ride to those and we loved staying somewhere quiet. Highly recommend for families. KIds club great, ground floor best as no lifts.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Nerida N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelPhuket, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, October 2, 2013
Dear Guest, Sawasdee Krub from Swissotel Resort Phuket and thank you very much for your kind review and your recommendation to other families. We hope to welcome you back with us very soon and remain with sunny greetings from the Pearl of the Andaman Sea.
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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2013 via mobile

We have just spent 10 nights at the Swissotel. The hotel is set back from the busy Kamala beach and is about 20 mins from the crazyness of Patong. If you want a relaxing stress free holiday this is the perfect setting. The hotel is designed around the beautiful pool with a rainforest view behind. The rooms with the exception of the small bathroom are well designed and maintained. What really made the hotel exceptional however were the fabulous staff. In particular Yah ya who looked after the childrem in the kids world, he made our son's birthday special and went out of his way to be friendly and make sure we had everything we needed. Julie and Pancake were also extremely helpful but really i found all the staff worked hard to make sure we were well taken care of. We ate in Kamala and Patong on some days. The meals at the hotel were a little more expensive but worth it for the stress free environment and service. The cocktails in the pool at happy hour were great fun. I would recommend the hotel, particularly to families. We certainly hope to be back one day!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelPhuket, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, October 2, 2013
Dear Mrs. Rachel S., sunny greetings from Phuket and thank you very much for your positive feedback and it is our pleasure to read your compliments about our team members and of course we are more than pleased to share your motivating comments with them. We sincerely hope that you have the chance to come back to the Swissotel Resort Phuket very soon again.
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Adelaide, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 17, 2013

The perfect place for families staying in Phuket. The resort offers everything you want and need, staff are extremely friendly as are all the people in Phuket. Nothing is too much trouble and the food and service in the restuarant for breakfast and dinner was fantastic. It was just off the main road at Kamala Beach which initially we thought was away from everything but this was perfect.
Free shuttle bus took us to and from Patong Beach when we wanted, FantaSea which was brilliant was just around the corner and any trips we did we were picked up from the lobby. Our kids, 11, 15 and 18 all loved the pool area, especially the slide. We were collected and returned from our lobby and taken by speed boat (worth the extra Baht ) to Phi Phi Island which was outstanding so staying at Kamala Beach is perfect for families.

Room Tip: We were on the fourth (top) level and end , a few steps but the view and peace and quiet was perfect...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GSSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelPhuket, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, October 2, 2013
Dear GSSA, thank you very much for making Swissotel Resort Phuket your home away from home while staying in Thailand and we are very pleased to learn that you have fully enjoyed your stay with us. Rest assured that we will keep working hard to even further improve our product and services and are looking forward to hopefully welcome you back very soon again.
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Irkutsk
1 review
Reviewed July 16, 2013

The reality did not let our expectations down. Everything was a comfortable look to us: from windowview to a security officer sliding the small door and saluting at every your by-pass. Orange pool towels kept the positive wave.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel

Helpful?
Thank Vitalii K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelPhuket, General Manager at Swissotel Resort Phuket Kamala Beach, responded to this review, October 2, 2013
Dear Mr. Vitalii K., thank you very much for your positive review and we hope to welcome you and your family back with us soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Resort Phuket Kamala Beach

Property: Swissotel Resort Phuket Kamala Beach
Address: 100/10 Moo 3, Kamala, Kathu, Phuket 83150, Thailand (Formerly Swissotel Resort Phuket)
Phone Number:
Location: Thailand > Phuket > Kathu > Kamala
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Kamala
#7 On the Beach Hotel in Kamala
#9 Romantic Hotel in Kamala
#13 Luxury Hotel in Kamala
Price Range (Based on Average Rates): $
Hotel Class:5 star — Swissotel Resort Phuket Kamala Beach 5*
Number of rooms: 180
Official Description (provided by the hotel):
Located on Kamala Beach just 30 minutes southwest of Phuket International Airport, Swissotel Resort Phuket is the ultimate resort retreat for friends, families and small groups seeking relaxing beach holidays. Designed for the discerning, modern traveller, Swissotel Resort Phuket offers a choice of one, two and three-bedroom suites. In addition to natural sun-kissed beaches and turquoise seas, the resort ensures the comfort of each guest with an extensive range of facilities including several dining options, a lagoon-style swimming pool, spa and fitness centre, Kids World and a wide array of recreational activities. For a corporate meeting, wedding or gala event the selection of eight meeting rooms, with capacity for up to 150 persons can be styled to suit personal tastes and requirements, while the event management team will ensure that world renowned Swiss hospitality and reliability. ... more   less 
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Also Known As:
Courtyard By Marriott Phuket At Kamala Beach Hotel Kamala
Courtyard Phuket Kamala Beach
Swissotel Resort Phuket Kamala Beach

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