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“Room for improvement”

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Jinchang New Century Hotel
Ranked #26 of 83 Hotels in Shaoxing County
asia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Room for improvement”
Reviewed September 25, 2009

After reviewing many websites and feedbacks from previous guests, i decided to book this hotel for my first trip to Keqiao,Shaoxing.
Overall, i would comment that the service i recveived from the front desk staff and management was great. Rooms were decent andexpected of a 4star chain hotel.

I spotted little bed/carpet bugs in the bath tub and just washed them down. Didnt use it throughout my stay. However, into my 4th night stay, i found a man's cigarette (smoked & flatten) under my comforter. I found this very disturbing as i i had room service make up daily. I would assume my sheets to be changed daily and i wondered if it had been there since my first night stay or worst, left from the previous hotel guest!
This is totally unaccepted housekeeping standards for a 4star chain hotel. i worried that my personal belongings were at stake, who knows anyone could have entered my room smoked and left while i was out although the hotel management said it was highly unlikely. As a hotel guest, i would still have my doubts. Explaination from hotel mgt was that for long stay guests, they would not change bed sheets daily. Even so, i would not expect to see such unsightly dirty thing which it isnt mine on my white sheets (brown dirty cigarette butt). If my room was made up daily attentively by housekeeping, i would not expect such an unhappy incident. It was not only about changing my sheets and let the matter go. The sheets definately needed to be change isn't it?!

What ever the possibilities that it landed there, i would expect 4 star service for the 4 star amt $$ paid for any hotel . Totally unacceptable standards. As a customer, i think anyone would agree to that. If it was a backpacker hostel... i would not complain about such matter.

THe hotel mgt definately should take this as a valuable feedback and i hope it doesnt happen to another hotel guest. If this incident didnt occur, this hotel would have left me a better impression for its service standards.

  • Stayed September 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bui06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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81 reviews from our community

Traveler rating
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    46
    10
    3
    4
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Families
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29
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2009

We were only supposed to stay here for 2 days but extended it to 4. It was a great hotel. Breakast was good. It offered western as well as chinese cuisine.

Rooms were clean and nice. Showers were great. Close to everything. Beds were comfortable, not too hard.

Overall it was a great hotel for a very good price.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eddie213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 11, 2009

We stayed at this motel for 4 nights. The people were great, a little trouble with English but were able to get work with that. The beds were NOT the normal very hard chinese bed, still firm but great to sleep on. The breakfast had several western choices along with chinese foods. We did eat one evening and they had a large fish assortment along with some western food. The water was free and you could ask for more with no charges. When we needed more water or extra pillows I would call and within minutes they were at your door. The bathroom had a round tub and very nice shower. The TV there were some English channels which was great but wished they had CNN so we could keep up to date with what was going on in the US and around the world. The rooms were nice size an several lights to brighten it up if need be. I would consider this a 5 star motel at least that is how it would rate in the US.

  • Stayed April 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank farm1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jinchang New Century Hotel

Property: Jinchang New Century Hotel
Address: No.1277 Jinkeqiao Avenue, Keqiao Town, Shaoxing County 312030, China
Location: China > Zhejiang > Shaoxing County
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #26 of 83 Hotels in Shaoxing County
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jinchang New Century Hotel 4*
Number of rooms: 295
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