After reviewing many websites and feedbacks from previous guests, i decided to book this hotel for my first trip to Keqiao,Shaoxing.
Overall, i would comment that the service i recveived from the front desk staff and management was great. Rooms were decent andexpected of a 4star chain hotel.
I spotted little bed/carpet bugs in the bath tub and just washed them down. Didnt use it throughout my stay. However, into my 4th night stay, i found a man's cigarette (smoked & flatten) under my comforter. I found this very disturbing as i i had room service make up daily. I would assume my sheets to be changed daily and i wondered if it had been there since my first night stay or worst, left from the previous hotel guest!
This is totally unaccepted housekeeping standards for a 4star chain hotel. i worried that my personal belongings were at stake, who knows anyone could have entered my room smoked and left while i was out although the hotel management said it was highly unlikely. As a hotel guest, i would still have my doubts. Explaination from hotel mgt was that for long stay guests, they would not change bed sheets daily. Even so, i would not expect to see such unsightly dirty thing which it isnt mine on my white sheets (brown dirty cigarette butt). If my room was made up daily attentively by housekeeping, i would not expect such an unhappy incident. It was not only about changing my sheets and let the matter go. The sheets definately needed to be change isn't it?!
What ever the possibilities that it landed there, i would expect 4 star service for the 4 star amt $$ paid for any hotel . Totally unacceptable standards. As a customer, i think anyone would agree to that. If it was a backpacker hostel... i would not complain about such matter.
THe hotel mgt definately should take this as a valuable feedback and i hope it doesnt happen to another hotel guest. If this incident didnt occur, this hotel would have left me a better impression for its service standards.
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