We had a booking for few nights in this resort. When we arrived, a smiling lady welcomed us to Coconut Garden and told us that unfortunately they didn't have the room we booked. Some guest had decided to stay one more night and they couldn't say no to guest so they thought we could sleep one night in a tent. The next morning there would be a room for us - giving that the guest didn't decide to stay for one additional night. The owner from our previous resort, Secret Paradise Retreat, took us to the resort and was just as surprised because his resort manager had confirmed to Coconut on the very same morning that we were coming. It was Valentine's Day and the staff from Coconut had no idea how to solve "the problem". Resort owner from Secret Paradise gave instructions to staff to organize us a new accommodation and at least provide a cool drink.
Coconut Garden didn't look too nice either: they have a poor monkey on a leash and a small beach is packed with bungalows and rooms. If you're looking for relaxation and some service, go somewhere else. I'd definitely recommend Secret Paradise for their beautiful beach & rooms and decent service.
- Official Description (provided by the hotel):
- A quiet island resort for guests to relax and relieve their stress. A beautiful place to enjoy your family vacation. ... more less
- Also Known As:
- Coconut Garden Island Resort Port Barton, Palawan Island